0 stars, if I could. I had to ship a package through Vinted, selecting home pickup. The time slot given was extremely vague (8:00 a.m. – 5:30 p.m.), but despite that I waited patiently at home all day. At 3:50 p.m. the courier rang the buzzer: by the time I answered “I’m coming” and rushed downstairs, he had already left! He didn’t even look toward the entrance: I literally saw him speeding away in the van while I was left holding the package in my hands. I contacted customer service. After 10 minutes on hold and several menu selections, I had to repeat my address and phone number multiple times. I was told that “this is UPS policy, couriers do not wait” and that rescheduling would be at my expense — and not even directly through them, but only via the Vinted app. When I asked to leave negative feedback, the operator (polite but unhelpful) showed no interest whatsoever and simply told me it wasn’t his responsibility, suggesting I could leave feedback on the website. Customer service turned out to be both confusing and uninformed: first they directed me to UPS points in Lecce (!!) even though my address clearly stated Monza; then they suggested Buccinasco, and only after several corrections finally gave me a location in Monza… which turned out to be permanently closed, even though it was still listed on the UPS website and recommended by their call center. I discovered this only by physically going there, wasting my time. The same thing happened with a second UPS point (a tobacconist), whose opening hours were not updated. Only on the third attempt, thanks to the availability of another tobacconist, was I able to finally ship my package — and certainly not thanks to UPS. The final insult: the buyer received a delivery notification, but not the package. Even worse, the website’s “proof of delivery” stated: “Signature required”… although no one ever signed anything. In summary: If I had known that UPS couriers don’t even wait long enough for you to walk down a flight of stairs (as confirmed to me by their customer service as “UPS policy”), I would have immediately chosen delivery to a UPS Access Point instead. Customer service is absolutely not client-oriented and shows no problem-solving ability. Civil and constructive complaints are not welcomed. The UPS Access Points listed online and provided by customer service are not updated. Overall, a frustrating and misleading experience, at the expense of the customer.