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UPS Reviews

1.2 Rating 1,946 Reviews

4 %

of reviewers recommend UPS

Company Reviews

1.2

Based on 1,946 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

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Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 21st May 2024

UPS 1 star review on 3rd May 2024

UPS 1 star review on 23rd March 2024

UPS 1 star review on 31st December 2023

UPS 1 star review on 31st December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th December 2023

68

Anonymous

Anonymous // 01/01/2019

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“SHOCKING AVOID AT ALL COSTS If you value your time.. then please do not use UPS their delivery tracker is useless with no real time tracking and customer services department which is outsorced to India are totally useless and waste of time.. YODEL are far better at deliveries. . At least you can track their drivers at real time.. been told delivery expectations for morning and its now late evening!! With no promises or guarantee of delivery other than clinging onto dear hope.. pathetic company lack of professionalism at every level.. Do not offer time of delivery. . Only for it not to arrive yet.. Doubt common sense will prevail in this daft company. . You have lost my trust and based on client reviews . I am not the only one..”

Posted 6 months ago

“Paid for 48 hour delivery. Was supposed to arrive on 1st November but didn’t arrive until 6th November. Customer service line was awful. Asked for a manager to call me back three times - never received a call back. Rude staff. Online system change of address doesn’t work. Rip off service would never ever recommend or use again. Avoid at all cost”

Posted 6 months ago

“Ups charge me £289 for £137 clothing import items, I had worse ever customer service, calling billing customer service they out me trough clearance department, they hang up phone or i spoke 6-7 people and nobody answer me clearly, they charge £236 for 20% Vat for £137. They explained value if goods 20% which is £27.40 , freight fees, i have no 8dea whats that because i paid 250 euros for shipment and £7.49 adjustment vat. I waited almost 2 months for dispute and still didnt get clear answer”

Posted 6 months ago

“My package said it would be delivered by 7pm. Please called customer service when it did not arrive and the rep said it would be delivered by 7:30. At 8pm I called back and was then told it would be delivered by 8:30. By 9pm package was still not delivered and the tracker on the website was still saying it was to be delivered by 7pm. This is extremely infuriating considering it was a very important medical device that was being shipped and the fact that both customer service reps lied to me. Driver never came and package never showed up.”

Posted 6 months ago

“I'd give a zero if I could!! My neighbour witnessed a UPS van (BJ19 ZCX) reverse straight into my garden wall and recycling boxes! Damaged the wall and snapped the legs off my recycling trolley! UPS basically sent the driver and his supervisor round who spoke to my neighbour who clarified she'd seen the driver do it, the driver refused to say anything and then the company denied anything had happened, passed it to their insurers who said without cctv there's nothing they can do! UPS continued to ignore me, not even an apology. Absolutely disgusting. Steer well clear because this company couldn't care less about anyone or anything. All about the money and screwing the little people.”

Posted 6 months ago

“Worst company. They employed people that steal item and they can't account for missing items. My tracking number is 1ZA4Y7100441555989. None of them is responding to me. They immediately trick u to file for a claim that never comes. Customers service is useless when it comes to information. They refused to provide the details of my missing items. And would not say where they have a physical office.”

Posted 6 months ago

“I've been waiting on a delivery for over three days! Called customer service and no help, just excuses! Received texts messages out for delivery, on the way then back to out for delivery.. unprofessional parcel delivery company! This should be ZERO stars for UPS in Austin, Texas!!”

Posted 6 months ago

“Quoted £61 on their website to send an item. They charged me £162 I'm disgusted. Tried to speak to them but nobody can actually give a reason for this massive overcharge! They just say it's a quote. But over double charge is just disgusting. Don't use UPS !!”

Posted 6 months ago

“Took longer than expected to deliver as in a month longer when finally delivered the drive through it up the stairs and walked off should have been singed for contact the company said they had a word with the driver refused refund even though it was broken said they will be back in contact been over 6 months naw no response at all”

Posted 6 months ago

“I live in a rural area with the nearest stores 1 hour away. I depend on mail order for lots of things. Now UPS has decided not to deliver to my home on Monday and Wednesday. I called to complain and the lady I spoke with lied to me and told me they are still delivering on those days. They are NOT. And do I get a refund on shipping since they are not delivering on the day I paid for? This is very annoying. I am no longer a fan of ups.”

Posted 6 months ago

“Ups Ireland worst service ever. This is the second time you are keeping my belongings for weeks without any explanations. No legal department, no resolutions. Drivers are not equipped with a phone so they simply don’t call and don’t delivery the parcel. I am waiting my package since 3 weeks this is simply unacceptable. Invest in your resources, invest in your equipments. Worst delivery company ever.”

Posted 6 months ago

“Wrong shipment charges and shockingly unethical practises I am writing this review to express my extreme disappointment and frustration with the unjust and unfair situation that has unfolded regarding a shipment commissioned by our client in Japan in September 2022. Since April this year (8 months later), UPS UK has been attempting to hold us accountable for the costs of this shipment, even though it was not commissioned by us and that we never agreed any responsibility for its expenses. We have engaged with UPS agents, clearly conveying that this shipment was not initiated by our company, and thus, we cannot bear any liability for the associated costs. Shockingly, it has been brought to our attention that UPS has manipulated the original waybill document with the deliberate intention of charging us for a shipment that we never authorized or agreed to. Our attempts to address this issue have been met with nothing short of frustration and futility. We have reached out to the complaint team, only to be handed from agent to agent, each repeating the same unhelpful responses without any genuine intention of assisting us. This pattern of evasion and lack of accountability is deeply concerning and does not reflect the level of service we expect from a reputable company like UPS. What perplexes us further is the stark contrast in practices between various shipping companies. While some industry leaders such as DHL require digital approval prior to shipment acceptance, or withhold delivery until payment is settled, it appears that UPS's operational system is alarmingly underdeveloped. Resorting to questionable tactics like harassing innocent parties and falsifying documents to extract payment is not only ethically questionable but also highlights a serious flaw in their system. As a consumer, it is both outrageous and distressing to witness a corporate giant like UPS arbitrarily impose charges on individuals and small businesses for services they never consented to, especially when these actions involve tactics that undermine trust, like manipulating documents. Such occurrences leave smaller companies like ours feeling powerless and unfairly targeted. While the damage to our trust in UPS has regrettably been done, I am compelled to believe that there are still individuals within the organization with a genuine sense of fairness and empathy. I implore these individuals to step forward and help us navigate this unjust debt that has been thrust upon us. We understand that mistakes can happen, but how they are rectified speaks volumes about a company's integrity and commitment to its customers. We sincerely hope that UPS will take a close look at this situation and rectify it promptly, not only for the sake of our company but also to restore faith in the values and ethics that UPS should represent.”

Posted 6 months ago

“It's impossible to update your delivery address, delivery instructions and create an account online. My password kept not being approved every time I logged in. When I tried to update my delivery address the website said I had to upgrade to ups ground and pay since there was no where to leave instructions. I said fine I'll pay but everytime I'd go in to update it would say not allowed I was trying to leave delivery instructions because I live in a busy area and they just leave you package outside. My roommate has had three packages stolen because the ups drivers are to lazy to walk through the business through the back doors that lead to the apartment and leave your package by your door. There is no way of talking to anyone at ups they don't give you the option. So I called the ups closest to me and they said they have no way of helping me with leaving delivering instructions for the driver. So between having to deal with that and stores and returns I suggest just going to the mall to do your shopping. It's unfortunate because there's a lot of stuff online I like but these lazy @$$holes make ordering online a nightmare!”

Posted 7 months ago

“DO NOT USE THIS COMPANY! If I could use -star I would. DO NOT USE THIS COMPANY! My experience has been very bad. 4 to 5 days delivery turned into 5 weeks & the parcel was not lost at any time. I sent over 60 emails to three counties to try to resolve there communication & interaction issues. I was told it takes up to three days to get a reply from an email There is no one to speak to who can actually make contact via voice, all call centres & accounts are not in same country as despatch or receiving counties. There are no personnel that are multilingual. People are bureaucratic & uncaring of your time lines & responsibility. I had to go & pick my parcel up from the nearest delivery depot (50 miles away) I turned up to depot & they brought out my parcel & then said I could not have it as accounts had not cleared it to be picked up even though I had an email saying the account was paid. They would not accept this as it had not been sent to them. VERY VERY BAD EXPERIENCE!”

Posted 7 months ago

“UPS lost a package with sensitive legal documents, thereby exposing my relative to identity theft. The response of the manager (Nevine) at the local UPS store that shipped the package was abysmal. She was dismissive and rude, saying that it was not the store's problem. She suggested I sue UPS. Avoid her store at all costs: 556 S. Fair Oaks, Avenue, Unit 101, Pasadena, CA 91105.”

Posted 7 months ago

“I sent a package from Spain to France with a number 1Z593YF26894099943, The UPS delivered another package with shoes( I was sending minerals) to my customer with my label, after 75 days they didn´t gave me an answer and don´t wanna be responsible for their fault. Very Shame!!!”

UPS 1 star review on 17th October 2023

UPS 1 star review on 17th October 2023

Posted 7 months ago

“UPS delivered my package to the wrong place, the thing I get out of was to contact the sender so they could check into it. 95% of the delivery I have gotten from UPS have gone to the wrong place, they can't read the address or they are to lazy to care.”

Posted 7 months ago

“Worst Experience Ever Package Damaged And Lost / 09/20/2023 6:05 A.M. Damage Reported All merchandise was not recoverable and was discarded. UPS will notify the sender with details of the damage.”

Posted 7 months ago

“I typically refuse to do business with companies that ship via UPS because I have had so many bad experiences with them. I have a camera over my gate which has a doorbell. Every time a UPS delivery comes (which is rare since I try hard to not do business with companies that use them) I get a notice saying my package will be taken to UPS pick up location. Items that are time sensitive are delayed by days, especially if the alleged delivery attempt is on a Friday and not available for pick up until Monday. I go back and watch the video and it is always the same driver and they do not attempt the doorbell. This has happened several times. So when I found out that a birthday gift I ordered to take to a family member’s celebration this weekend was being delivered via UPS, I started tracking intensely. On the morning of delivery I left a friendly note saying “hi” and requesting the doorbell be rung. I work from home so and always hear the doorbell when it’s rung. Between meetings I would monitor as much as possible to not miss the delivery. Alas the doorbell rang and I ran out to sign for the package, only to find it was the Amazon driver delivering laundry detergent & paper towels I had ordered. When I walked out to get these items, I saw the infuriating UPS note that my package had been taken to another location. I immediately tested the doorbell twice, and it worked fine. It worked for me & the Amazon driver (who did even need to use it, but saw the note & did). So I went back to review the video which showed the UPS driver arrive 10 minutes prior to the Amazon driver. The UPS driver DID NOT ring the bell and left the note that the package was taken to a pick up location right next to my note requesting the doorbell be rung. 😡 I then attempted to confirm the pick up location and hours, to be met with the infinitely infuriating AI Recording that handles all calls. No success there either, other than finding out I need to log on to see where my package was taken and that it will not arrive until the following BUSINESS day. It is Friday. I likely will not have gift in hand when celebrating my relative that flew into town for the weekend. I paid to have this item delivered to my house, but now will need to run 2 errands 1) to pick up the item, 2) to ship the gift to my relative’s house. I will end up paying for shipping twice and wasting my time in the process. I certainly will NOT be using UPS to ship it. I am also never doing business with companies that use UPS going forward. Amazon & FedEx only.”

Posted 7 months ago

“Shame there is no lower rating… by far the worst courier in Ireland. The drivers never call or make the effort to walk up to my door to leave a delivery note. They “tried” to deliver one of my parcel on the 29th of September. After 2 weeks I still don’t have the parcel. As they never actually deliver anything my only chance is to wait for the first attempt and after it failed ( what I only know if I attack my parcel regularly) I have to call them to deliver it to a collection point. But even that is too hard for them. Their service is ridiculous. Please try to avoid them in any cost!”

Posted 7 months ago

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UPS is rated 1.2 based on 1,946 reviews