UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,388 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,388 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missed a whole day waiting for a package to be dliveredm. Now I have to wait 3 days for my package. Terrible delivery service online updates are useless and misleading”

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Posted 6 months ago

“Tracking said delivery would be between 10:45 and 1:45, so I planned my day around that. At 11 am the map showed the truck about a mile south of my house, so I assumed my delivery would be shortly. Then it showed the truck icon right on my street, so I'm sure delivery is imminent. Next time I check the map the truck is back south of my house, further away than it was before. Site says delivery time had changed to "before 9 pm." Now we're past 1:45, so I check the map again and it shows the truck is back on my street, so I'm looking out the window waiting. Next time I check it the truck icon is 3 miles north of my house and the delivery time is changed to "before 7 pm." Then the truck logo is a mile west of my house, then back on my street, then two miles north again. Package was finally delivered at 7:30 pm. My local UPS store said that might have been because they wanted to deliver first to businesses that closed at 5, but most of the places I saw the truck were in residential neighborhoods. Why can't the truck just deliver in a straight line? Seems like it would save time and fuel instead of being -- literally -- all over the map. Would never use UPS as a shipper but as a recipient I have no choice.”

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Posted 6 months ago

“Absolutely a disgrace service never ever on time”

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Posted 6 months ago

“The delivery person broke our shed door in February. I have contacted UPS several times via email and they always say they have passed it on to Exeter and then we never hear anything! Awful!”

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Posted 6 months ago

“Always a good experience with my UPS delivery.. especially my last two again. I should have gotten his name, give that man a raise for going beyond the Call of Duty. Rings the bell, runs the package of stairs, you're my hero. I love the men in brown..”

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Posted 6 months ago

“no attempts to deliver. 4th time in a row.”

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Posted 6 months ago

“Horrible service. UPS shouldn't be allowed to run as a business. Their app is impossible to use and customer service impossible to reach. Drivers make no attempt to deliver to the right place.”

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Posted 6 months ago

“Horrible Customer Service. Trying to resolve an issue either on the app, website, or by phone is a nightmare. I deleted my My Choice account and will never give my business to UPS again.”

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Posted 6 months ago

“The package hit London Kentucky office and they swapped addresses and sent it to Williamsburg Kentucky instead... promised it by today...then I call and the same supervisor told me the wife said husband was in hospital and he can get it picked up tomorrow and I can meet driver on highway exit on his way to Richmond tomorrow...if not it will be Monday...I don't believe it... you hand changed my address and I got to play games ...I am really thinking about filing a theft report through state police and calling news crew...I got screenshots of where they said it was delivered to Williamsburg Kentucky not happy ... supervisor should not promised I'd have it today either...was promised it would be picked up yesterday and delivered yesterday today the latest”

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Posted 6 months ago

“Worst customer service. Had an amazon return package left out only for a UPS driver to leave a pamphlet on it that an attempt was made. However, UPS driver did not ring doorbell to see if anyone is home and figured it was easier to say they tried.”

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Posted 6 months ago

“Is there anyone else to deliver packages? Your delivery protocol is worthless ! My last 2 deliveries have been attempted only 1 time and then returned. I wasn’t home for 2 hours out of the 10 hour window they allow for delivery! UGH”

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Posted 6 months ago

“Three employeewas very nice and went out of her way to insure everything was in order and went well Her name was princess Jones and she worked the Merrill rd ups store in Jacksonville fla”

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Posted 6 months ago

“Very bad company, Delivery is always too late and customer service telephoneservice is worthless”

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Posted 6 months ago

“Waited in for a parcel to be picked up.. this was an Amazon return. I saw the courier on my ring doorbell. He waited precisely 20 seconds and he was gone. Didn’t even have time to get to the door. I then had to go cancel the return and stay at home the next day as well absolutely ridiculous.”

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Posted 7 months ago

“Missed delivery dates and times, repeated phone calls and assured delivery next day but so far another 3 missed delivery days”

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Posted 7 months ago

“Anytime that I order online and I see the shipping is with UPS, I’ll just go ahead and cancel my order. They NEVER deliver on time, NEVER!!”

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Posted 7 months ago

“I was supposed to get a medical type box picked-up today. I gave them special instructions to text or call when they were at my front door. They did neither and left a "Missed You" slip, l was not happy to say the least. I did not hear a door knock or my door bell either. Now l have to drive to the next town several miles away to drop the package off at a ups service center. I now can't trust these drivers to do their job.”

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Posted 7 months ago

“I would like to give more. I give 5 stars and then some to the higher up person who made sure our package got delivered to our actual address. I give 1 star to the system which doesn't allow easy choosing of pick up points and often erroneous info and hard to reach help. Fingers crossed they will improve”

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Posted 7 months ago

“For a scheduled delivery (9:00- 18:00 !!) I waited the whole day and at the end they did not show up! When I called they told me they gave the package to another courrier who could not deliver on the scheduled date (20/3/25). They, UPS, rescheduled the delivery for coming Monday (24/3/25)! Hope dies last...!”

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Posted 7 months ago

“Terrible. Ups are holding my stock hostage even though i have paid the duty. No one human to speak to its terrible. We are a small business and this is hurting us badly”

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Posted 7 months ago

UPS is rated 1.2 based on 2,388 reviews