UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,632 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took 6 days for ups America to get my package across the states to Richmond Vancouver, now the fun begins..2 days from Richmond to prince george bc, 7 days from prince george to dawson creek bc,so it takes Ups Canada 7days to do 400km. Next time I'll definitely use a different courier company.”

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Posted 8 months ago

“Well, my antique trunk i sold was shipped from the UPS store in PA and never received at the hub. Terrible getting to talk to someone and after one day of filing the claim they want to settle it. I requested another investigation since this is not a small item and it was not in a box but wrapped: hard to miss! The store employees had and RFID number and remember it going on the truck, I spoke to the claims person at the Carlile hub and he did an exhaustive search, and I sent him pics. Still no where. Now, I want the driver questioned, but how do i do that. These drivers can steal and get away with so much. I will try my best to not use UPS in the future. Anyone have any ideas, please let me know.See less”

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Posted 8 months ago

“Worst service ever! Sent pkg 2-12-2026 from Port Hadlock wa to burien wa. Should have delivered 2-13-2026 according to ups site but no ended up in Seattle the 13th it was then sent to Billings MT and back to Seattle now it won’t be delivered until the 18th. Customer service says it takes 4-5 business days not try! We have a UPS daily pickup.”

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Posted 8 months ago

“very bad service... They charge for express but put in economy”

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Posted 8 months ago

“They just are terrible. They lost two of my packages. They get 0 stars.”

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Posted 8 months ago

“Trying to set up a my choice business account.\nHave called customer service multiple times can't even find someone who speaks decent english. ups stores wont help either”

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Posted 8 months ago

“Absolutely agree - order on Amazon Jan. 26th and keep getting text messages from UPS.com that package is out for delivery - never arrives over the last 2 weeks. Keep checking tracking ID on UPS .com website, which says weather and emergency situation - checked the website for Service Alerts - says no Alerts at this time.2-8-26. Amazon does not care and blames UPS for delivery issue. Two companies that were great, not now bad to do business with.”

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Posted 8 months ago

“They left our packages in the snow beside our lane near the road twice in the past week. The FedEx driver saw the package last week and brought it up to us. This is unacceptable. How can you do a job like that and still be employed? No wonder they lost their contract with Amazon”

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Posted 8 months ago

“Worst driver ever that delivered package today”

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Posted 8 months ago

“Customer service can't fix the address that they intentionally changed for some reason and never received any notification that there is address problem till I did track the shipment. Seller confirmation email showing the correct address it's not the first time for ups not to deliver my packages”

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Posted 8 months ago

“Absolute trash company. EVERY SINGLE PACKAGE arrives due to the weather... apparently packages can't be delivered on calm sunny days when the roads are bare and dry because that is their excuse EVERY time. I haven't received a package on time VIA UPS in years and every time it's due to "poor weather". Apparently the idiots sitting at a desk at head office thousands of miles away don't realize that I'm fully aware of the current local weather between Timmins and my town. UPS, if you can't figure out how to organize deliveries on time just admit it, don't gaslight people with bullsh!t excuses! Pathetic service!”

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Posted 8 months ago

“I'm on day three on an overnight delivery.”

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Posted 8 months ago

“Horrible, order from China on same day shipped postal system will be here before package shipped from tamiya usa in California with ups delivery being pushed back multiple times from the 26, 27, 28, and now 2 Feb, while package from chicane sent post system and going through customs has delivery date of Saturday 31 Jan and both of the orders were placed on Jan 15th”

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Posted 8 months ago

“My zip code is 33316 which is ft Lauderdale Florida. My Ups guy busts his ass every single day and finishes late every single day but still manages to deliver at the same time +/- 30min. If America had workers as good as this guy all over wed never have to worry about produtivity! This guy has been on this route for over a decade and go go goes like hes a youngin but hes around 50! He is the perfect example of a bust ass and succeed in America story PERIOD! Thanks UPS!”

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Posted 8 months ago

“Every time i get item shipped usp its a SS, wrong address, left 2 blocks away at right suite # but wrong building, drivers are rude...4 times out of 5 i had to go looking for my items”

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Posted 8 months ago

“Forced me to register to request package to be left at depot for me to collect after they fail to show up 2 days in a row.”

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Posted 8 months ago

“Such a disappointment I’ve called them twice and didn’t do anything new and while the call they even started to argue with me saying it was my fault that the package wasn’t delivered.Its not hard to deliver a package is it.Such as surprise that this company is still managing.Worst delivery experience I’ve ever seen.”

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Posted 8 months ago

“UPS is hands down the absolute worst delivery company in the world. The Maple Grove, Minnesota delivery facility to be specific. They have “lost” or mis-delivered 4 of my packages in a timeline of 1 year!!!!! 1% package loss…b.s.!!!!! Worst service ever!!!!! Do not use UPS!!!!!! They won’t do anything about it, it seems like a driver is stealing packages!!!!! This is unacceptable!!!!”

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Posted 8 months ago

“Is it possible to give a below 1-star rating??? Can you imagine, the man came to collect 2 parcels for return this morning I asked him a minute to check the codes in my phone to figure out what label goes to which box, and the fellow just walk off saying he's got no time, that 'they' are checking him, that if I'm lucky he's still around I can hand it to him otherwise I'd have to go drop it at a nearby address. In an extremely rude manner!!! And just for me to come out and see the dude drive off! And mind you, the previous week, I was waiting for the guys to come collect, nothing! Just for me to check my amazon account by 5pm and see a notification that they tried to collect but parcel wasn't ready??? How could adult lie this much ad behave so ruthlessly ??? Absolute disgrace this UPS!”

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Posted 9 months ago

“You Armenian office again asks for some extra payment ro be done to finish the delivery. This is pure scum! It happens over and over. You should be ashamed of yourself. Utter disgrace!”

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Posted 9 months ago

UPS is rated 1.2 based on 2,632 reviews