UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,428 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,428 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am writing to share a frustrating experience I had with UPS customer service earlier today. I initially called to ask for a drop-off location and was connected with someone who unfortunately could not understand English. Despite my request to speak to someone who could, the representative continued trying to assist me. I did my best to provide all my information, even resorting to spelling everything out using the NATO alphabet, such as "V for Victor," to make myself understood. It was an incredibly frustrating situation, and to make matters worse, they hung up on me after I asked for an English speaker. Determined to resolve my issue, I called back and was connected with a lady. I explained that I simply needed a drop-off location, and she put me on hold for over ten minutes. Much to my dismay, she also hung up on me! 😡 This experience has left me feeling quite upset and disappointed with UPS's customer service. The USP website is also out of date, and there are no drop-off locations in the area, according to the website, which was wrong. I was able to find someone by driving to a DHL delivery location, who then directed me to a UPS site. I hope that sharing my experience can help improve the service for future customers. Thank you for your attention to this matter.”

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Posted 8 months ago

“So this is the second time in less than 10 days . I paid for overnight shipping and didn’t get my package for at least 2 days. The reason I say at least 2 days is because as of now I have not received my overnight package. They are not accountable.”

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Posted 8 months ago

“Got an excellent service from delivery person. He was patient, helpful & friendly. Thank you Irwin, You came few times & you were keen of delivering the parcel Best ambassador of UPS”

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Posted 8 months ago

“I waited all day long for an important delivery that I was informed could come anytime of the day until 9pm. I waited ALL DAY LONG. No updates whatsoever from UPS. At 8:45 pm I called UPS to see what the deal was concerning my expected delivery. I was told it will be there tomorrow. Problem is that I may not be able to spend yet another day waiting all day long for the package. What good is tracking updates if I am not sent any updates whatsoever???? To add insult to injury the Customer service rep at UPS said my package could be sent to a local "holding place" but could not find the one near me......then he said it would cost me seven dollars and change for me to go this route. WHAT????? I already paid for the product and delivery on a specific date. UPS couldn't deliver it on time, and to add insult to injury, they have the audacity to charge money to hold it for me. I have nothing good to say about UPS, but I certainly will be speaking my mind to anyone who will losten. UPS, you have fallen so far from the once great company you used to be once upon a time. What a shame.”

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Posted 8 months ago

“I am beyond frustrated with the horrible service I received from UPS in Manitoba. My package was delayed for days without any updates, and when I finally got in touch with customer service, they were rude, unhelpful, and completely disorganized. No one could give me a straight answer, and I was transferred multiple times without any resolution. 10 days waiting! To make it worse, the delivery driver claimed they attempted delivery, but no one showed up — I was home the entire day. No door tag, no call, nothing. This is not the first time UPS has failed to deliver properly, and frankly, your service stinks. It’s unreliable, inefficient, and completely disrespectful to customers’ time and money. I check today my track and my status is delivery, but not in my address, I don’t not in what address delivery my package !!!!”

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Posted 8 months ago

“Paid expedited shipping for a financial check, truck shows up 48 hours later with no package Says it will be on another truck. Getting help or filing a claim is very difficult almost impossible. Do not recommend”

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Posted 8 months ago

“UPS is consistently late with delivery. They post package delivery on Friday and then on Monday before 4 PM and still no package. They do not realize that due to theft, customers stay home to receive packages and track them. I really hate UPS. They need to learn from Amazon.”

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Posted 8 months ago

“absolutely the worst courier company, always rescheduling always late just so unorganized, i can not stand when i see they are delivering my products.”

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Posted 8 months ago

“They always arrive late and send a package where it is not.”

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Posted 8 months ago

“Your system sucks! I was charged twice for UPS my choice now it’s saying my address is registered with another account. You can’t change a pick up location for a package”

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Posted 8 months ago

“I live in Bismarck, ND. My UPS driver lost our apartment set of keys and now it is our fault that they can’t get in. They just run up with the sticky notes ready and leave. Poor service, even if u sign up for text alerts they don’t call or text. Do not ship with them.”

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Posted 8 months ago

“William at my UPS store in Berlin Ct is excellent . He helps me all the time. He explains how my return will work. If I have filled out a form incorrectly he shows me the correct way. I have never had an issue when I have returned items with his assistance. He’s a gem.”

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Posted 8 months ago

“Delivery to wrong address, then delayed delivery Doug at IPS is better”

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Posted 8 months ago

“The warehouse is literally across the street where I reside and my deliveries are way late in the day unto the next day even if I paid for faster delivery, they are late. From this point on I will not buy anything from businesses that use UPS, USPS is 10x faster believe it or not”

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Posted 8 months ago

“While they sent an email saying the package would be here on Wednesday and to pay the fee to the driver then they send another email saying it would be here on Thrusday and never showed up . When I called customer service they said no you have to pay online and there is no other option and now I have to wait till Monday for my parcel and apparently they don’t have a place where they keep packages so a person can pick it up you have to pay the $27 fee and then they can release your package and they remain on the truck till it is paid . I will never use UPS again worst experience of my life and worst customer service I have ever seen .”

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Posted 8 months ago

“Always bad experience please use the alternatives. I don’t recommend it at all. They are not on time and many times they lost packages .”

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Posted 8 months ago

“Worst company ever and they lie on the UPS app saying they tried to deliver packages. Management sucks also with fixing complaints.”

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Posted 8 months ago

“They're shameless and disrespectful! They make you pay for every service (and not cheap) and then they don't even come to pick up the goods when they should! The customer service is so rude and just stops replying after the first sentence... I am so disgusted by this behavior and I have never been treated this way before! Shame on you!”

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Posted 8 months ago

“Worst customer experience ever! Package was attempted on Wednesday, rerouted to a store Wednesday night... and still no package on Monday. I have called the store as well as customer service and continue to get mixed information. WHERE IS MY PACKAGE???!!??? Calling customer service and have literally been on hold for 20 mins now. I asked to speak to a supervisor and she placed me on hold hoping I'd just hang up! All I want is to pick up my package but they are making this more than it has to be. It's ok to say I dont know but to treat your customers in such a negative manner is UNACCEPTABLE! And I'll wait on hold until my phone dies or the rep " hangs up." And I'll continue to leave bad reviews until UPS finds my package and delivers it as promised. This was overnight shipping as well so I'm so confused on why its taking almost a week to get my package! Do better UPS!”

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Posted 8 months ago

“I sent a phone to panama from Toronto, through UPS, the charge was $176 for shipping. It happened UPS lost my phone, now I only got the shipping money back and nothing else. UPS are a bunch of scammers. Even the shipping money they didn't want to refund. It took them about 6 month to refund the shipping money back, now what happened to the phone, only the know and I got 0 compensation for it. Disgusting company to deal with.”

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Posted 8 months ago

UPS is rated 1.2 based on 2,428 reviews