UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,525 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Très déçu du service UPS !W5561934437 Mon colis est bloqué depuis plusieurs jours à leur douane sans aucune raison valable. On me demande des documents (facture) que j’ai déjà envoyés plusieurs fois, mais à chaque fois c’est comme s’ils ne les reçoivent pas ou ne les traitent pas correctement. C’est épuisant et très stressant, surtout que j’ai urgemment besoin de ce colis. Je ne comprends pas comment une entreprise aussi grande peut être aussi désorganisée et manquer autant de suivi. Le service client ne fait que répéter la même chose, sans jamais vraiment résoudre le problème. Franchement, c’est inadmissible. La prochaine fois, je choisirai une autre plateforme de livraison. UPS, c’est terminé pour moi !”

Helpful Report

Posted 11 months ago

“UPS is a company with poor quality of personnel and customer service. Packages get lost and never appear, and the biggest coincidence is that lost packages are usually brand name shoes or valuable items. You can complain as many times as you want, but your package will never appear. This isn't the first time this has happened to me. Years ago it was a good company”

Helpful Report

Posted 11 months ago

“IF I COULD GIVE UPS NO STARS I WOULD! THIS IS THE SECOND TIME I PAID FOR 1 DAY SHIPPING AND IT CAME 6 DAYS LATER!!!! THEY HAD MY PACKAGE AT THE MAIN HUB IN KENTUCKY SENT IT TO NJ (I LIVE IN NY) THEN BACK TO KENTUCKY! NOW THAT ITS AT THE LOCTAION 10 MINUTES AWAY FROM ME THEY ARE TELLING ME THEY CANT DELIVER IT TIL MONDAY.. VERY UNPROFESSIONAL THEY WONT EVEN GIVE ME MY MONEY BACK FOR THE ONE DAY SHIPPING. I HATE UPS!!!”

Helpful Report

Posted 11 months ago

“UPS changed the delivery window last minute. Then when I wasn't home to accept delivery the driver dropped the package at a UPS store rather than make a second delivery attempt the next day. Now they can't find my package.”

Helpful Report

Posted 11 months ago

“Every package that has been shipped via ups is always late. Will state that it’ll arrive a certain day but is always 1-3 days behind every single time. The drivers for ups are lazy and inconsistent. I have a package supposed to arrive today, past the driver by my house with no package.”

Helpful Report

Posted 11 months ago

“Package damaged and contents missing while out for dilivery.”

Helpful Report

Posted 11 months ago

“Laziest drivers ever. I have a ring. I know that they never came to the door for the last several packages. They sometimes take it to a cvs near me, 3 of the last 4 they took to cvs not anywhere near me! I work from home. Right by my front door. I have a ring doorbell that captures movement and rings to my phone…this has been so consistent over the last year in Columbus Ohio. It’s to a point that if I know a company is using ups I hesitate to use them, and KNOW it’s going to be a problem. It needs fixed! Be better.”

Helpful Report

Posted 11 months ago

“My diabetes medication says delivered never received”

Helpful Report

Posted 1 year ago

“This is the third time in less then one month my amazon package back to nashville tennessee has been delayed. I understand that this could happen once but not three times. I am not happy with ups. My package was supposed to delivered on Thursday June 12, 2025 and then I received a another notice for delivery on Friday June 13, 2025. Then few hours later a message saying my package was delayed again in Chattanooga Tennessee. This has become beyond frustrating.”

Helpful Report

Posted 1 year ago

“For a company that are meant to be a delivery company they do not know what they are doing. 3 days package delayed and now I have to wait a weekend because they dont know how to do their job. I have a holiday booked and required the produce inside the package and ive come to their warehouse to collect twice and they cant give me because its inside a trailer. What a joke. The drivers dont do their jobs either. What's the point. UPS Kentish Town facility is rubbish.”

Helpful Report

Posted 1 year ago

“partner with logistics (UPS) delivery is disappointing. This happened to me twice now when I bought the luggage and crossbody bag now. They do not stick with delivery timing. When you are unable to receive it they will not re-attempt to redeliver instead send it to a pick up point. Which is almost a mile away from me. It is disappointing as I paid for the delivery charge. This will have an impact with me buying in the future.”

Helpful Report

Posted 1 year ago

“They have now lost my package, which is 6 ft tall, twice and now delivered to the wrong address. I'll use Amazon from now on.”

Helpful Report

Posted 1 year ago

“I want to report that the automated service on the UPS telephone line is probably one of the worst I have ever encountered. It gives me a headache. I would like to read it as a -5. I was unable to get the automated voice to understand what I was trying to say. She just kept asking if I want to track the package and I said no I want to speak to a representative and then she asked for more details and I gave her the details and she said do you want to track a package and I said no and I couldn’t get beyond that”

Helpful Report

Posted 1 year ago

“UPS service is very bad. I paid for 2 days of delivery, I'm still waiting, 20 days later. I called, and the information I got, tomorrow is nothing. The bank canceled the delivery of the card and sent another one, they said it would be delivered the next day, 3 days have already passed!! What is happening with this service, which used to be so efficient. What a disappointment!! Very bad for the service!!!”

Helpful Report

Posted 1 year ago

“Albert at the 1Ave &85 Manhattan’s helped me by reboxing my precious items. He goes above and beyond. He’s the best & deserves a raise & praise”

Helpful Report

Posted 1 year ago

“My package was dropped off to wrong address and I have tried all weekend to rectify this and no help from UPS other than being given the major runaround !!”

Helpful Report

Posted 1 year ago

“The worse courier company. I gave them my TV to delivered it from London to Manchester. They arrived with clear signs of damage on the box, torn and scared in every possible way. Knowing that when the shipment was picked up even though the box clearly showed TV brand and logo on it. The driver was told please be careful this is a TV in the box!”

Helpful Report

Posted 1 year ago

“My package didn't show up as scheduled. And called the following day to try to obtain the package. I was having the item installed and the installer was showing up that morning. It took me several phone calls to actually speak to a human being and they were no help at all. Apparently if your package is late too bad for you, you cannot go pick it up. They cannot deliver it earlier so you just have to reschedule your life to fit them. The customer service is absolutely horrible. I paid for the item. I should be able to go pick it up.”

Helpful Report

Posted 1 year ago

“I had an overnight letter lost and delivered to the wrong address and no follow up no return to my home. I was told the driver would return it to me and never did 7 hours later and was told a representative would call me back never did. Never have I had a lost overnight letter delivered to the wrong address when I confirmed the company that sent it to the correct address. I am out of a letter sent to someone else, very important to me.”

Helpful Report

Posted 1 year ago

“Extremely Disappointed with Delivery Delay and Customer Service – Requesting Immediate Resolution”

Helpful Report

Posted 1 year ago

UPS is rated 1.2 based on 2,525 reviews