UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,428 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,428 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All they do is deliver to your general region. I had packages marked as delivered to me,when it was delivered to someone in my estate. Which am I supposed to knock into everyone’s house to see if they got it like some freak. I would’ve been happy for them to leave the package on my porch. If I can avoid UPS I will for sure, 100%”

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Posted 10 months ago

“Do you call yourselves a company?”

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Posted 10 months ago

“DO NOT USE UPS. I’ve had such a bad experience with UPS, I can’t imagine why anyone would use such an unreliable terrible company. They lost my package for 1 month and sent it to an island south of Florida. I was devastated and had to spend over $2000 to send my package after I finally got it back from UPS. The level of incompetence and unprofessional customer service was unbelievable.”

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Posted 10 months ago

“Very late for the eta”

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Posted 10 months ago

“Worst company”

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Posted 10 months ago

“Won’t deliver my parcel but say they will ! Waiting at home since 3 days now. They said it would be Thursday morning then afternoon then Friday morning then afternoon then Saturday morning then afternoon. At this point I don’t even trust they even have the package !”

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Posted 11 months ago

“We work with all the couriers and UPS is the worst. UPS couriers always claim a delivery was attempted and it's never true. Parcels are always delivered with many days of delay, if it goes well, otherwise they are left at a pick up shop without even attempt a single delivery. They are so unprofessional. Not going to use this company ever and also asking all my suppliers not use UPS when shipping my orders.”

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Posted 11 months ago

“Never use them again. Lost 2 days at work because their drivers don’t know how to use a mobile phone. Bunch of amateurs!”

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Posted 11 months ago

“There's always a delay with shipping and the tracking is not updated. The dates keep changing and they don't seem to care much. If I knew it was UPS I wouldn't have asked my daughter to place the order”

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Posted 11 months ago

“Fake "delivery attempted". When I tried to contact customer support they just lie again to make me wait enough so the office would close and this would become a problem for the next agent on Monday.”

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Posted 11 months ago

“Terrible delivery service and I don’t want to give them atleast one star.”

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Posted 11 months ago

“Worst delivery service ever. My package was delivered but they never send a code now I m not able to get my pacakge”

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Posted 11 months ago

“started talking to Costumer Service on the24th of December. Talked to them over and over. Got transferred so many it was riduculous. my reciept says next day air the package was delivered 4 days later. . i think i am entitled to the difference between the 575 and what the website says the cost would be for 4 days”

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Posted 11 months ago

“UPS Portugal: appauling service, rude and disrespectful customer service representatives who hang up during the call because they cannot face questions. I paid for an express 3-day delivery from the UK to Portugal, the parcel arrived to Portugal within 1 day and was stuck at the warehouse in Leiria for 10 days with no update and empty promises to deliver tomorrow, and so on for 10 days. The statis was updated every day to: delivery unsuccessful, wrong address, fix address… while the address was correct. I would never recommend UPS service in Portugal to anyone. Don’t waste your money and energy on unprofessional, irresponsible and unreliable service.”

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Posted 11 months ago

“If I could give -100 I would. Worst customer service (here in Gemrany). I am expecting a package since yesterday! The delivery times changed three times yesterday. I call them and schedule delivery. Second day the same thing. Package not delivered... Emails - they don't give you answers to your questions and in the end they ignore you. I still didn't get my package.”

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Posted 11 months ago

“they don't even rank 1, the service is terrible. on friday they said that the package would be delivered on tuesday, and on tuesday they said that the package was sent back. it's just horror and there are no words to describe this horror”

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Posted 11 months ago

“I should receive my package on Friday that's way I chose next day delivery we have christening on Sunday and my package arrived on Monday. Disaster company, Disaster service”

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Posted 11 months ago

“UPS tracking is the worst out there. I receive medical supplies through UPS and their tracking is very bad. Even their own customer service indicates it should not be believed. Today I was supposed to get a delivery between 9.45am - 12.45, then it changes to 13.30 - 15.30. Now it is end of the day. Even their own driver said if it is not here by 5pm it is unlikely to be delivered as the depot is 2 hours away and he needs to be back there by 7pm. Contacting customer service does not help as they have no clue and all they do is ask the depot to contact me. Or give the suggestion to use MyChoice, which I have done, but delivery requests are bluntly ignored (deliver to neighbour). The nearest UPS access point requires to travel by car and for a disabled person who can't drive it means getting an expensive taxi. If I could get my medical supplies any other way I would do so.”

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Posted 11 months ago

“Scammers. A company sending me a Check in a a package YESTERDAY using UPS. I paid for next day. Waited all day today for my check just to find out because of their mis-scan I won’t get it by today and PAID FOR!!! Now they’re telling me they can’t deliver my check today, it’s early still and I live by the FACILITY!!! Talk to a supervisor at the facility and he was very RUDE. Not holding his workers accountable and threaten to call the police. I even offered to drive and go pick it up, because I need it today NOT TOMORROW. I have to cash my check today so I can get my Medicines seeing I'm Diabetic and have to pay some bills. I use to work for UPS and know this company has lazy employees. People pay for your services and you take advantage of hard working people. There is NO WAY I shouldn’t be able to get my package today especially after UPS made a mistake and I paid for it to be delivered today. Please DON’T end up like me, as you hear how they do paying customers with Medical Needs. Will be in contact with corporate next step”

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Posted 11 months ago

“Had a motorbike windscreen delivered today, driver dropped box on the steps then walked round the side of my house and threw the box over my 6 foot solid wood gate, all this on my ring door bell. This company are disgusting parcel breakers. Try not to use, thankfully they are rare in my area.”

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Posted 11 months ago

UPS is rated 1.2 based on 2,428 reviews