UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,260 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,260 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t use it!!!!! They do very bad service. The customer service is rubbish. Still waiting for my delivery. I hope is not listed or stolen.”

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Posted 5 months ago

“The parcel departed Germany on November 21st, and as of today, December 5th, we still have not received it. Despite the shipper filing an official complaint three days ago, there has been no update. The tracking site stated that the parcel had "departed", but still in the air! After contacting their executives and, most importantly, CC'ing journalists, an investigation was finally initiated. The customer service has been utterly non-existent. This level of incompetence is unprecedented for a "service" company. As a result, our operations are completely stalled due to missing parts.”

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Posted 5 months ago

“Shipment delays is a repetitive occurrence with this company. We have escalated this multiple times but never ever they take an effort to resolve the issue. They just keep on pushing the shipment to the next day stating that the business was closed. We are open 7 days a week. Worst service ever.”

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Posted 5 months ago

“Very dissapointed with the UPS delivery service. -There customer service is laughable, the person on the phone could barely speak the language. He was unable to note down the tracking number, even though i communicated it very clearly. -They lie about their deliveries failing, claiming they were unable to deliver because there was no one at home. Yet there was and even the camera showed they never came near the delivery adress. Worst experience ever, never recommend this company for anything other than employing mentally challenged people, which i respect, but at least have some oversight.”

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Posted 5 months ago

“Late delivery and extortionate customs price. Will NEVER use again.😡”

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Posted 5 months ago

“I want to leave an extremely outraged review about your company. Due to your negligence, a person almost lost their life. My brother has diabetes, and Medtronic sent diabetic equipment through UPS. The delivery was scheduled for Thursday, and we waited for the courier at home all day. However, for some reason, the delivery was postponed to the next day. That night, my brother’s condition became critical: first, his blood sugar dropped dangerously low, and then it spiked sharply. The following day, we waited for the courier again all day, but instead of delivering the package to our home, he left a notice saying we were not at home and sent the package to a pickup point. The delivery required a signature, and it was supposed to be made directly to our door, as my brother was feeling unwell and could not go to pick up the package himself. In the end, despite his poor health, he had to go to the pickup point. This is not the first time your courier has behaved this way: previously, he also left a notice claiming we were not home, even though we were , but nobody сame. I strongly urge you to pay attention to the quality of your couriers' work. This situation has not only happened to me but also to my neighbors. Apparently, UPS often redirects packages to pickup points because couriers are too lazy to deliver them to the door. We are overpaying for door-to-door delivery, but this service is not being provided. I am deeply disappointed with your service and categorically do not recommend UPS in the Netherlands. If this kind of customer service exists in one country, it is likely a general practice of your company.”

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Posted 5 months ago

“Damaged an expensive parcel - entirely their fault and voided my claim after 5 months of delay after lots of false promises. Terrible service and communication.”

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Posted 5 months ago

“Worst courier service in the UK. I'd be surprised if the drivers could spell there own names 🤡”

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Posted 5 months ago

“This UPS company was cheating on me for three days and then telling me that my package was lost. My 1200-pound phone was stolen. I'm devastated”

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Posted 6 months ago

“Liars! I've been waiting at home the whole day today for my parcel delivery by ups. Nothing arrived and to my dismay, I received a notification that ups delivery was attempted but no one was at home! Disgusting, unreliable and incompetent company.”

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Posted 6 months ago

“Importation de denrées alimentaires depuis l'Italie en Suisse. Valeur de la marchandise : 99 CHF. Frais d'importation : 71,85 CHF, alors que la TVA est de 2,6% ! Je contacte le service financier pour demander une facture, je tombe sur un agent visiblement outsourcé qui me prend pour un imbécile et ne me laisse pas parler. Impossible d'avoir une facture de dédouanement et on me demande de payer cette somme à réception...”

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Posted 6 months ago

“In Ireland: my package is still in the warehouse pending delivery 5 days on and still no sign of delivery. Truly terrible service.”

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Posted 6 months ago

“TERRIBLE!!! My delivery was attempted once and then the driver left my parcel at a collection point so far from where I live it wasn’t possible for me to even collect it. The customer service (depot dept.) told me the driver could drop it convenient to him as opposed to me “the customer” and then told me how long she thought it would take for me to walk to (I know it would take an hour) even though there was a collection point 5 min walk away??!! She then excused the shambles at the fact they were “busy” heavens knows what worse state deliveries will be in December!! She was rude and then asked me “if I’d ever worked in logistics”?? Clearly defending their appauling service and my response was to laugh and tell her their service and the colour of their vans were extremely alike “shit brown” of course you’re gonna be busy you’re making EVERYONES life plus your own harder !! If I were any company thinking of using UPS as their main delivery deal then I can only say DONT !!”

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Posted 6 months ago

“Slow late delayed... you have ONE job”

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Posted 6 months ago

“I wanted to send a package with a 2-year-old watch to Garmin for repair. Totally wrong. Constant nagging to the commercial invoice. While I, as a private individual, do send my defective 2-year-old watch to Garmin for repair. I have emailed my invoices separately and in the packaging. Apparently this is a heavy task. I have lost my package with the watch for which I paid 286 euros. Thanks UPS.”

Helpful Report

Posted 6 months ago

“erview Reviews About Ups Reviews 1,884 • Bad TrustScore 1 out of 5 1.1 ww w.ups.ie Company activity See all Claimed profile No verified details yet Hasn’t replied to negative reviews Reviews 1.1 1,884 total 5-star 4% 4-star 1% 3-star”

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Posted 6 months ago

“Their business model is based on a phone contact in the Philippines, and when issues arise they will say anything to keep you happy. It's impossible to phone the local UPS depo. The drivers know this and leverage it to be lazy and inefficient. My advice: AVOID UPS AT ALL COSTS”

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Posted 6 months ago

“If you don’t want to waste your time waiting for unreliable UPS deliveries, I highly recommend using a different company. I don’t understand why some businesses choose them as a partner. I ended up canceling my order and will shop elsewhere.”

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Posted 6 months ago

“Worst company out there. Three days I’ve waited for a parcel to arrive having to leave someone home all day for collection. Three times a day I’d get an email providing a new rescheduled delivery time and yet the parcel never arrives. I even had the warehouse promised me delivery at a set day and time and that didn’t happen on time. I thought Ervi were bad but UPS take the top stop of worst delivery firm out there. I’m thinking to sending them an invoice for lost revenue.”

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Posted 6 months ago

“Ordered 2 items from Musicstore Professional in Germany who elect to use UPS, not my choice. Package 1 received by UPS on 14th Nov so far import scanned 7 times and still stuck in Stanford Le Hope. Seller can't tell me why or when it will be delivered cited "system issues" at UPS. Waste of time even trying to get info from UPS. Package 2 recieved by UPS on 15th Nov, delivered 18th Nov (outwith their stated time window). ?????? UPS are the most useless, customer unfreindly, outfit on the planet. I wouldn't trust them to supervise a chimpanzees tea party. NEVER USE THEM and avoid purchasing from sellers who do.”

Helpful Report

Posted 6 months ago

UPS is rated 1.2 based on 2,260 reviews