Our business has used UPS for years, but over the past 7 months they have become so unreliable as to have cost us one of our clients. As a result we're leaving UPS. They charge us for overnight air delivery but do not get the packages to the delivery spot for days (one case weeks); they don't guarantee their services - despite our purchasing insurance on packages; they like to play the blame game with the UPS store while they close their shipping centers intake desks; . . . Too much for one review. I recommend you use someone else.