Wednesday 7th of May 2025 posted a parcel at the Congleton depot and agreed to pay £21.89. However in the same week and without my permission a further £61.63 was taken from my Bank account, this theft and fraudulent use of my visa card details. I did call at the Congleton depot where Sharon and Wayne said they would deal with the matter. I sent a WhatsApp message to Sharon asking for an update in June only to be told it was being delt with and she would contact me when more information was available. We're almost August and this money still hasn't been refunded. I've spoken to customer service today following a lengthy phone call now got to wait for someone to look into the matter but no reference number give which I find very strange. This company is not to be trusted with card or bank details in my opinion. Very disappointed Patrick