I dropped off a pkg on Monday and was told it would get there Thursday. I specifically told them it had to get there by Friday. They guaranteed it would get there by Thursday. I paid extra for the shipping. Well, it never made it Thursday or Friday. Today is Monday and it still is not there. I called customer service and asked for a refund and was told NO because it was scheduled for a ground delivery which takes 5 to 7 business days. They never told me that. He guaranteed me Thursday delivery. I will never use UPS again and will be telling everyone I know not to use them either. $48 refund is not going to break UPS.