UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,488 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company, I spent weeks trying to get my package it is hard to contact them and get an answer, finally I managed to solve the issue I paid for Express delivery and took about a month and when finally got the package the charged me $73 Us dollars for storage plus the $30 dolls for express delivery for a product that cost me $29 dlls. All the time that I was trying to get my package UPS have it in storage not knowing what to do with it and they never told me about those fees.”

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Posted 3 months ago

“I never thought trying get a package delivered could be so horrible. Package needs signed for they have showed up at times not expected not shipping to reroute address that I payed for continue to try shipping to where I cant be to receive. Now gonna get charged restocking fee on item all because of there negligence and customer service is terrible not sure how this business stays open.”

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Posted 3 months ago

“The worst courier service and customer support I’ve ever experienced. It’s shocking that Apple chose to ship my product through this company. It has been almost a month, and the delivery still hasn’t happened. Instead, they keep giving excuses and misleading updates. This is nothing short of scamming customers with false promises and zero responsibility.”

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Posted 3 months ago

“My UPS Delivery Experience in London – Truly Unacceptable I’ve had an extremely frustrating experience with my UPS international delivery to London. Despite my address being 100% correct, UPS repeatedly claimed it was wrong. Even after it was confirmed and corrected, the parcel still wasn’t delivered. Every single day we called, confirmed details, and were told it would be delivered — yet nothing happened. On Friday, the parcel was never marked as “out for delivery,” but in the afternoon the system suddenly showed a failed delivery attempt. This was simply false information, because I was home all day. We repeatedly told UPS that if they could just tell us where the parcel was, we would go and pick it up ourselves. No one gave us clear information. Finally, late in the process, we were told the parcel was at the Camden facility and could be collected. Since it was going to be Saturday, we confirmed many times whether the location would be open — and we were told yes, it would be open. Guess what happened after travelling over an hour on Saturday? It was closed. We called customer service again. And guess what we got? Just a “SORRY.” I spent days waiting at home while sick, unable to even go out to get my medication because I was expecting the delivery. And in the end, all I got was misinformation, zero accountability, and absolutely no real help. Thank you, UPS — for nothing.”

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Posted 4 months ago

“Really had bad experience with UPS tracking number1ZE77K570406121504, i initiate request online to send parcel and guy come to collect parcel on 3rd day, then there was different updates on tracking delivery of delayed and it keeps changing every day, most worst thing when package to deliver they ask another payment for delivery, so i had to pay twice for one package, i kept ringing them about issue they never answered.”

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Posted 4 months ago

“UPS accepted and charged for a package on 11/17/25 for overnight delivery to me. The packaged contained a vehicle title which I required immediately. The package was not delivered on 11/18/25. In fact, they LOST the package. They would not help me over the phone and insisted I file a claim. I filed a claim and they eventually located the package in California. The package was to be shipped from Ohio to Michigan. This delay caused me significant inconvenience and distress. This is very poor customer service! I will not use UPS again.”

Helpful Report

Posted 4 months ago

“I've had two really poor experiences with UPS in the space of a week, both on the same route, and it's made me very reluctant to use them in future. The most recent problem is with a Lenovo shipment (tracking: 1ZA4978FD932893980). The tracking suddenly shows: "The street name is incorrect. This may delay delivery. We're attempting to update the address." My full UK address and postcode on the label are correct and have been used successfully many times by other couriers. In the UK, the postcode effectively pinpoints the building, so claiming the "street name is incorrect" feels like a generic excuse rather than a real issue. Meanwhile, my delivery is delayed for no good reason. This comes right after another bad experience just a few days earlier with a different UPS parcel (1ZA4978FD932836229). That one was marked as "delivery attempted," but nobody rang, nobody called, and there was no card left. I was home at the time and monitoring the tracking. The next update told me it had been sent to an Access Point, so I ended up having to go and collect it myself. From my point of view, it looks like no genuine delivery attempt was made. One mistake can happen with any courier, but two incidents in a week, with tracking updates that don't match reality, suggest a pattern on this route. It feels like the driver is scanning generic reasons ("address incorrect," "delivery attempted") instead of actually trying to deliver. That wastes my time, delays urgent items, and completely undermines trust in the tracking information. I have submitted a formal complaint to UPS about this, referencing both tracking numbers, and asked them to investigate the driver on this route and correct the handling of my current shipment. Until I see a clear improvement, I'll avoid choosing UPS where I have any say in the courier used.”

Helpful Report

Posted 4 months ago

“We have shipped around 10 international consignments through UPS and out of those, 5 shipments were lost. This clearly shows a serious issue with their handling and tracking system. Our most recent UK shipment had 10 boxes, and one box went missing. When we requested a claim, UPS simply rejected it saying: “The shipment was not insured.” So does that mean UPS has zero responsibility for a shipment once they accept it? Most customers do not buy insurance for every box — and even if not insured, the courier company must provide basic liability for lost shipments, as per normal industry practice. But UPS refused to compensate anything. No support, no accountability. If UPS cannot ensure safe delivery and only says “sorry, no insurance,” then how can any customer trust them with their parcels? This is not professional service — it's a complete failure in responsibility. Very disappointed with UPS. Not recommended for international shipments at all.”

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Posted 4 months ago

“UPS claim they came to my house with my package and that I refused it. Firstly I am at home all day due to a disability and can assure you that nobody came and secondly why on earth would I refuse to take a package which I have paid for including delivery. They are liars who just cant be bothered to do their job. I now have the impossible task of trying to contact them to ask them to please deliver my package if it still exists. I will never use an online shop who use UPS again.”

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Posted 4 months ago

“Imagine everything a competent courier service does to ensure timely, accurate and secure delivery of parcels. Now take the exact opposite of that imagination and there you have it: "UPS"”

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Posted 4 months ago

“Salam new Hampshire at3:15 the guy around 25 years with along hair very very roud I guess he kicks him self to work i don't know why he still have a job he is very toxic to the business. If no one on earth but him I would not hire him this is why your review one star because you hire guys like the one you have in Salam new Hampshire”

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Posted 4 months ago

“what a load of rubbish. cant talk to anyone. robots just take you on a loop. i will now find another company who i can talk to and sort out missing items and make claims. you want to make a claim for anything and they take you allway back to the start.”

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Posted 4 months ago

“The most horrible. They come for return without time frame or tracking. They won’t call either. They’ll just show up whenever, expecting you to be outside and waiting all day. They’ll just turn around and leave if the parcel isn’t outside. They’re impossible and extremely useless”

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Posted 4 months ago

“In Sep I sent my family back home few small kids presents. Custom wanted an extra £12 fee despite the box value not execeeding $75, but UPS added £200 of charges. I disputed the charges of UPS for 2 months but no one cared. UPS USA doesn't accept emails. UPS UK referred me to customer service agent that didn't reply to emails. ParcelHero with whom I sent the package replied but told me all the charges where custom charges which was a lie, and later told me to simply accept the charges and pay. After 2 months UPS realised I wasn't going to pay £200 to release a $75 box so they deducted half and I paid just to resolve the issue. I DONT RECOMMEND USING UPS I DONT RECOMMEND USING PARCEL HERO I hope you won't have the same problems as me”

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Posted 4 months ago

“Received package damaged. It seems UPS employees are not concerned about bring careful with customers packages. Things have really gone down hill.”

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Posted 5 months ago

“Mechanical delay? AGAIN !!!”

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Posted 5 months ago

“Wanna hear a real life horror story, all? This happened today. I live in Colorado Springs, CO On a $4000+ laptop and accessories, on a *signature required package*... UPS managed to: a) Deliver it to the incorrect address, 150 yds away from where I live b) Did not verify the last name of the recipient or obtain a signature on a sig required package c) Did NOT ask for an ID from said person d) Nearly drove me to 1) tequila, 2) a heart attack, 3) wanting a sharp knife to open my wrists. I had to go hunting for it, knocking door to door in my neighborhood. I guess it's a fortunate thing I have honest neighbors...even ones who I don't know. And UPS? If I could rate you -10 stars on Google, I would. I am LIVID at your incompetence. It's a good thing you came up with the info that you actually delivered it to a residence 150 yds away, because if I hadn't recovered it? You'd be looking at a lawsuit right now. Passing along my new wisdom: do NOT trust UPS to deliver pricey packages to the correct address and do NOT expect them to follow-through on ID checks for signatures.”

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Posted 5 months ago

“My husband and I had to get an important package shipped out with a time limit. We went to the UPS store on 9th St in Oshkosh, WI. Haleigh helped us and she did an excellent job packaging this item! There was specific instructions and details and again she did a really good job! Thank you again Haleigh!”

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Posted 5 months ago

“I sent a parcel from Poland to Finland and UPS never even tried to deliver it. The recipient in Helsinki didn’t receive a single call, SMS, or email, only an automatic “out for delivery” message. Then UPS marked “security access attempt” without ever showing up. The parcel was sent back, and I was charged twice, for the original shipment and for the return. This is unacceptable. No contact, no service, no responsibility. Completely unprofessional experience.”

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Posted 5 months ago

“Had a package to be delivered: First attempt, left note that package was unable to be delivered due to a signature required, that night sent a request to deliver to my place of work; second attempt, again during the day at my home while I was at work, called the service desk was able to speak with the local dispatch, said the driver would be back around 6ish pm, left work since 4:45pm, waited and waited step outside, there is a note on the floor.....the idiot driver didn't ring the doorbell....on hod with customer service for over two hours!”

Helpful Report

Posted 5 months ago

UPS is rated 1.2 based on 2,488 reviews