Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

UPS Reviews

1.2 Rating 1,928 Reviews

4 %

of reviewers recommend UPS

Company Reviews

1.2

Based on 1,928 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Read UPS Reviews

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

Write Your review

Tell us how UPS made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UPS 1 star review on 23rd March 2024

UPS 1 star review on 31st December 2023

UPS 1 star review on 31st December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th October 2023

66

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From Portland, OR USA, via Louisville, KY, and Cologne till Vienna was my package traceable. But in Austria no tracing possible. The package is gone. On the phone people from I don't know which countries, bareable understanding and speaking German. No way to find a responsible person. If I could I would give them minus stars. UPS Austria NEVER again.”

Posted 3 months ago

“Horrible customer service also they cant figure out how to add my Apartment number, and found out its going to another address but I cant fix it on my end cause its not matching my info, so im stuck ups says call them matco says call ups im lost, what do I do? Dont want to lose my stuff. Need it also on time for college, I payed for fast shipping almost 50 dollars. Can à ups Manager(REAL BOSS) contact me?”

Posted 3 months ago

“I was home @"delivery time" driver didn't even ring the door bell at this point I don't even want the package stop wasting peoples time”

Posted 3 months ago

“Absolutely horrible service. There were "attempts" to deliver my package for the last 3 days. For the last 3 days I was home, together with 3 - 5 other people at a time. Not once did the doorbell ring. Instead, today I found a note of "failed delivery" - I literally stayed home by the front door for the most of the day, for the last 2 days and nobody knocked or rang the bell. Honestly, it's comical but also frustrating because I've made plans based around the package arriving before next week.”

Posted 3 months ago

“AVOID like the plague a bunch of fraudsters stay well away deserve less than a star”

Posted 3 months ago

“I had some stakes sent to mea after missing the frist try I ask if I could pick it up my self it was xmas eve the next they said no it have to be 0n the 26 after xmas by then they were rotten so I tell my person and they try again Now i call to pick it up frist thing "do ship it" they ship it any way now I dont know what is going on they dont seem to be able to follow easy instruction”

Posted 3 months ago

“I placed an 80 order item shipped ups from IL to NY..i live in WA item was lost and ups kept communicating to sender that item is on the way but tells me its lost but they cant help me only the sender. Absolutely 100% nightmare so not only is my items lost but i cant even get my items resent. Terrible customer service terrible service i will be rating all day today so people know what they did”

Posted 3 months ago

“The worst package tracking and delivery time that I have ever experienced. Customers beware.”

Posted 3 months ago

“The package was to be delivered Dec 29 before 2pm. At 1pm I got notice it would arrive before 9pm on that evening. At 8pm I got a notice it was going to arrive evening of January 2. This is an important package after uncles death. 4 days late is unacceptable. Bad business”

UPS 1 star review on 31st December 2023

UPS 1 star review on 31st December 2023

Posted 3 months ago

“UPS is a really terrible company with really mean workers!. How do you claim you attempted delivery when you never did?. I was at home for 2days yet you claim you attempted delivery? did you attempt delivery in my dreams? Perishable items were shipped using the overnight option, now it's taking 3 whole days?. Avoid UPS by all means.”

Posted 3 months ago

“You are so un helpful my package was due today and it’s in your warehouse and i won’t receive it till the 27th the shop I bought the gift of said the 22 now I’ve no present for my child”

Posted 3 months ago

“I ordered a costly piece of equipment. UPS left it in a place exposing it to pouring down rain. Had the package been pulled 2 feet closer to the door, it would have been fully protected. Common sense is not so common.”

Posted 3 months ago

“What happened to UPS? They've completely outsourced all of their customer service rep and I am not trying to discriminate, but I cannot understand a single word that most of the customer reps are saying over the phone. UPS customer service used to be great and would be able to help my issue with a single phone call, but the new customer service is absolutely terrible. They do not care about helping you out and now our online business account has been locked out for 24 hours because of UPS's mistake. Do not bother calling the customer service reps as they have absolutely no idea and have no knowledge about a simple thing as online technical assistance. Went from A service to F-”

Posted 3 months ago

“I would have given rating in minus if I had that option. I haven’t seen such irresponsible behaviour towards customers till date. My international parcel arrived in Dublin on 4th Dec and still haven’t delivered to me. Everytime I call customer service I just get a standard response stating it will be delivered soon. UPS customer representative have even lied 2 times on call by assuring that I will receive my parcel on next day but received nothing as of today. When asked for an email id to raise complain or escalate it they simply reply that I can only speak to customer representative and there is a huge back log which they are trying to clear. One of the representatives even told me that as of yesterday my parcel has not even sorted in the warehouse. I seriously wonder that the company is doing from 4th Dec till date. Very horrible experience.”

Posted 3 months ago

“This is a very bad courier company. I wish I reviewed these comments and known that sooner before getting services from them and I regret trusting them. I do not recommend UPS to anyone as you will most likely regret choosing them. They lost my package and no refund for the value of my package. I hope I researched more before buying services from UPS. This is a nightmare. Don't use them or if you do be ready for inconvenience. it's 0 star.”

Posted 3 months ago

“would like to give 0 stars ⁷ 2x said they tried to deliver when door camera showed no one came spoke to them in Philipines someone from depot rang and said delivering it got another pretend delivery In the end I told them they must have stolen my parcel and I was telling police oarcel arrived 30 minures later absolutely apalling company”

Posted 4 months ago

“WORSE COMPANY EVER Is the worse delivery ever. Every time is a problem, or they lose my delivery or they dont ring to delivery and make me lose the date and time. Every time takes ages to receive my delivery. One week from Christmas they LOST my delivery”

Posted 4 months ago

“I never received my package and the proof of delivery is a joke. There is no apartment number or letter. You can't even make out the name on the package. Where is my package?”

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th December 2023

Posted 4 months ago

“Dana Anderson 2 reviews CA Rated 1 out of 5 stars 2 days ago Horrible service Unbelievably horrible service! We own a small business and was waiting on our products two boxes of them which by the way we were notified that they were in our city and we were told that they would be delivered that same day. Well anyway we waited two days and the packages didn’t come and yes we were home waiting and watching as a matter of fact I saw UPS vans going up my street and one parked out in front of my house delivering a package to my neighbour across the street but not any for me. Well I called customer service and he contacted them and they said that it was delayed because of adverse weather conditions and literally the sun was out the roads dry and next to no wind lol and my packages sitting in their warehouse in Mount Pearl about 15 minutes from my house. We will NEVER use their excuse for a delivery service again!! You don’t even deserve half a star Date of experience: December 15, 2023”

Posted 4 months ago

“Package was delivered to wrong house. They even confirmed this with a picture. Got caught up in an endless loop trying to get help. Tried to reach customer support by phone but the automated system told me to file a claim online. When I tried online I got a message stating that more information was needed and I had to call the number that I had just called. Thank goodness Amazon was involved. They have fantastic customer service and immediately sent me a refund.”

Posted 4 months ago

«
1
2
...
3
4
5
6
7
»

UPS is rated 1.2 based on 1,928 reviews