UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,539 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,539 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My packages are barely taped closed. Packages are thrown over the fence. The condition of packages are getting worse. It's getting to where the package inside is being compromised! Do better!”

Helpful Report

Posted 4 months ago

“INCOMPETENT EMPLOYEE; from the delivery driver to customer service. I will NEVER USE and RECOMMEND UPS. NOT EVEN WORTH OF 1 STAR REVIEW. What kind of customer service who asked you “How can I help you” and they cannot even HELP with a very simple problem. Talked to 5 different customer service rep and NO ONE was able to HELP and they have 5 different stories as well. Not sure who’s the LIAR among the 5 people I talked to. UPS management you need to train your employees to be HONEST. You can play the recorded conversation I have with them.”

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Posted 4 months ago

“Never deliver on time or stick their own schedules. Customer support is anything but. Just buy from Amazon whenever I can as they know how to do logistics!”

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Posted 4 months ago

“You pay for a service, the delivery driver backs up to your property and just leaves the box in the middle of your driveway in a snowbank, not the first time it happened two weeks ago from the same delivery company. These guys are not smart and I hope somebody does the exact same thing to their packages losers”

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Posted 4 months ago

“I paid for 1 day shipping priority for My Wife's Valentines Day gift. Originally was supposed to be here on the 13th and here it is the 16th STILL NO PACKAGE!!!!! My new date says the 16th but I decided to call customer service and what do you know my new date to receive My package is for February 17th. I definitely better receive my 30.00 dollars back on next day shipping. This is the third time I've had a issue with My package being received in a timely manner. Whats the deal?”

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Posted 4 months ago

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Posted 4 months ago

“THEY STINK...MY SHIPPER PACHAGE MY PRODUCT FOR PICK UP...THEY DRAGGED THEIR FEET FOR A DAY BEFORE PICKING IT UP...THEY TRANSPORTED IT TO THE NEXT LOCATION AND IT SAT THERE FIR 2 DAYS...THEY JUST DONT CARE”

Helpful Report

Posted 4 months ago

“It took 6 days for ups America to get my package across the states to Richmond Vancouver, now the fun begins..2 days from Richmond to prince george bc, 7 days from prince george to dawson creek bc,so it takes Ups Canada 7days to do 400km. Next time I'll definitely use a different courier company.”

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Posted 4 months ago

“Well, my antique trunk i sold was shipped from the UPS store in PA and never received at the hub. Terrible getting to talk to someone and after one day of filing the claim they want to settle it. I requested another investigation since this is not a small item and it was not in a box but wrapped: hard to miss! The store employees had and RFID number and remember it going on the truck, I spoke to the claims person at the Carlile hub and he did an exhaustive search, and I sent him pics. Still no where. Now, I want the driver questioned, but how do i do that. These drivers can steal and get away with so much. I will try my best to not use UPS in the future. Anyone have any ideas, please let me know.See less”

Helpful Report

Posted 4 months ago

“Worst service ever! Sent pkg 2-12-2026 from Port Hadlock wa to burien wa. Should have delivered 2-13-2026 according to ups site but no ended up in Seattle the 13th it was then sent to Billings MT and back to Seattle now it won’t be delivered until the 18th. Customer service says it takes 4-5 business days not try! We have a UPS daily pickup.”

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Posted 4 months ago

“very bad service... They charge for express but put in economy”

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Posted 4 months ago

“They just are terrible. They lost two of my packages. They get 0 stars.”

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Posted 4 months ago

“Trying to set up a my choice business account.\nHave called customer service multiple times can't even find someone who speaks decent english. ups stores wont help either”

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Posted 4 months ago

“Absolutely agree - order on Amazon Jan. 26th and keep getting text messages from UPS.com that package is out for delivery - never arrives over the last 2 weeks. Keep checking tracking ID on UPS .com website, which says weather and emergency situation - checked the website for Service Alerts - says no Alerts at this time.2-8-26. Amazon does not care and blames UPS for delivery issue. Two companies that were great, not now bad to do business with.”

Helpful Report

Posted 4 months ago

“They left our packages in the snow beside our lane near the road twice in the past week. The FedEx driver saw the package last week and brought it up to us. This is unacceptable. How can you do a job like that and still be employed? No wonder they lost their contract with Amazon”

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Posted 4 months ago

“Worst driver ever that delivered package today”

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Posted 4 months ago

“Customer service can't fix the address that they intentionally changed for some reason and never received any notification that there is address problem till I did track the shipment. Seller confirmation email showing the correct address it's not the first time for ups not to deliver my packages”

Helpful Report

Posted 4 months ago

“Absolute trash company. EVERY SINGLE PACKAGE arrives due to the weather... apparently packages can't be delivered on calm sunny days when the roads are bare and dry because that is their excuse EVERY time. I haven't received a package on time VIA UPS in years and every time it's due to "poor weather". Apparently the idiots sitting at a desk at head office thousands of miles away don't realize that I'm fully aware of the current local weather between Timmins and my town. UPS, if you can't figure out how to organize deliveries on time just admit it, don't gaslight people with bullsh!t excuses! Pathetic service!”

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Posted 4 months ago

“I'm on day three on an overnight delivery.”

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Posted 5 months ago

“Horrible, order from China on same day shipped postal system will be here before package shipped from tamiya usa in California with ups delivery being pushed back multiple times from the 26, 27, 28, and now 2 Feb, while package from chicane sent post system and going through customs has delivery date of Saturday 31 Jan and both of the orders were placed on Jan 15th”

Helpful Report

Posted 5 months ago

UPS is rated 1.2 based on 2,539 reviews