UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 1,931 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 1,931 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Gerard

Anonymous

Ah'Dreim Lewis

CARLO COLOSIO

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They say they attempted delivery but didn't! It was easier for them to take to a delivery drop off point.”

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Posted 1 month ago

“Utterly hopeless and f***ing useless. Lost £400 of delivery from them..delivered to god knows where but not to us. Hopeless customer service..speak to someone in USA no idea who driver is or where they left it....just vague promises of we'll look into it. Can't lodge/file a claim as tracking number isn't valid to do it but you have to have a tracking number to file..customer service say nothing they can do about it. This is the 3rd supplier to our business who use UPS - each delivery goes missing every time. never to be seen again. Costs us and suppliers a small fortune...yet. Evri, Yodel, DPD, DHl, FedEx etc have no problems delivering to us.”

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Posted 1 month ago

“UPS lost My Package 4 Boxes along shipping route and they don't even know where they are, or who probably stole them along the way.... very easy to invcestigate yoiu know who picke them up form your company on that day, where they went, who was driver delivering, where is the werhouse where they are supposed to arrive, who was supposed to accept them. Who was supposed to delivered them to my house. ???”

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Posted 1 month ago

“I have never had a package delivered late, the new app is fantastic. I think it depends on the area you are in and the manager of the location. In my area fedex and usps shouldn't be allowed to handle packages let alone deliver packages.”

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Posted 1 month ago

“They never attempted my delivery. They lied saying I refused it and just sent me an invoice/charge for €40 for "refusing" it. I have CCTV, a video doorbell, work from home and was waiting on the delivery. I didn't refuse it. I wont be paying this charge and my job will never be using them again.”

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Posted 1 month ago

“I would give zero stars if that were possible. Two UPS deliveries for same item failed. One to work address which despite delivery window of 9.15am-12.15pm arrived after 5.45pm and was then returned by courier to sender without re-delivery attempt and with excuse that delivery address was ‘incorrect’ when it wasn’t. The other was rescheduled delivery for same parcel (resent by sender) to a home address which due to required signature had to be rescheduled, was confirmed rescheduled with delivery window of 9.15am-12.15pm (confirmation email received day prior) and then failed to turn up. Tracking info suggests I requested a further re- delivery this morning - but no further details available! Absolute joke, had arranged to work from home specially today to receive parcel. Virtually impossible to contact anyone at UPS and still waiting to hear anything at all. AVOID UPS IF YOU HAVE THE POSSIBILITY!”

Helpful Report

Posted 1 month ago

“2024/02/ UPS failed to honour the given delivery schedule to my home address. They claimed they redirected it to the nearest UPS access Point but after I visited the store twice it had still not turned up. I still don't know when I am going to get my parcel! The parcel was sent from SB, a company in Golden, Colorado, USA. I will contact them regarding the poor delivery service UPS has . Perhaps in future SB will let their customer decided which delivery option they prefer. UPS ARE crap- I wish I had viewed these other UPS reviews earlier, they do not deserve one star- but a blackhole.”

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Posted 2 months ago

“If I could give minus 3 * I would! They are the worst of the worst! Even Evri is doing better than them. 1st they have been rescheduling the delivery day EVERY day for a week even when the package was still in France. I knew that I will have to pay duty as it was few bottles of spirits from Spain. Customer service totally incompetent first they were insisting on not needing to pay any duty at all then after 2 hours on the phone with people who can not properly understand english (bless them it's not their fault for UPS using not properly trained people with call centres in India and Filipins, with no option to reach UK customer service at all) ech of them kept getting the Tracking number wrong and during a !3! hours on the phone they redirected me at least 25 times and every each time none of those people knew why I am calling so each time it was "hi, I am so and so how can I help you?" and each time they could not understand the tracking number or what I am requiring. 2nd after hours on the phone they admitted that there is going to be duty to pay after I fill the customs form. I did that exactly how I have been told being told to ignore certain fields (I did fill the form while UPS person guiding me and double checked everything with them) Just to receive an email saying that the form is missing information about what I have been told to ignore by UPS. 3rd after many days and hours on phone with dozens of advisors who kept transferring me 100 times I finally got the duty to be paid as £221 while the goods only costed me £190 so they basically asking over 105% of the cost of the goods!! what an extortion and scam! 4th I immediately disputed this with them and have been told that they will call me in the morning to discuss the dispute. However the delivery driver came by with parcel demanding £221 even when being told that I am disputing they put on the web that they couldn't deliver because I had no money. on top of that, They still scheduled the delivery for next working day! Well aware that I am in dispute with them. I called the horrendous customer service to complain yet again the same awful service have been given. Assuring me they will update the status and not to deliver it until the dispute is resolved. yet it's still showing as delivery due next working day! Absolutely awful and would never use them again, if any company who I would buy anything from online uses only UPS I will rather not buy from them than ever deal with UPS again!”

Helpful Report

Posted 2 months ago

“Worst service ever!!! They have "lost" every single parcel that has been sent to me through them and refuse to give me refunds for the thousands of pounds they have cost me not only for the parcels but for the time off work waiting for them to arrive They're stealing peoples property and making money from it If I could give them less than 1 star I would They're an absolute joke AVOID AVOID AVOID”

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Posted 2 months ago

“Cannot speak highly of Jason your delivery man on NG3 very professional polite and extremely kind thank you for your service you do ups very proud”

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Posted 2 months ago

“Lies, lies and more lies... 'Attempted delivery' notes when camera evidence to the contrary.. 'Pickup location refused the package' when they did no such thing. Systemic problem at UPS. Please just admit your glaring issues and deal with them rather than habitually lie to customers...”

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Posted 2 months ago

“These guys are an absolute joke. If I could give zero stars I would… lies lies lies.. your tracking system is a joke too.. use anyone else but these unreliable losers.. I’ll sooner deliver my packages myself before I use these idiots.”

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Posted 2 months ago

“Use DHL instead! Terrible customer service. Lost our packages which we have sent out for a family holiday. Passed back and forth between departments, no one really knows whats going on with the package and now have been on hold for 65min to speak to a manager. UPDATE 15th Feb: I think I have tried calling UPS over 20 times, everyday on holiday we called to find our goods. We were always directed to a call centre in India, no one really cared where the bag had gone. 7 Days in we were told the suit case had been lost and an investigation had been started. Not once did a Manager ever call us back. I have just come off the phone to UPS to be told, 14 days later that no investigation has been raised, after multiple Managers have told us it was. We have sent our remaining bags back by DHL and they arrived home today with full communication thoughout the delivery within 3 days. We will never use UPS again for anything. I would highly recommend you avoid UPS and send via DHL, a much better company which actually cares and doesnt lose your baggage!”

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Posted 2 months ago

“UPS have the wrost customer service I have ever suffered. Very bad company, AVOID AT ALL COSTS.”

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Posted 2 months ago

“UPS Are By Far The Worst In ireland For Causing Issues When Delivering Your Items... Everytime I receive a parcel from UPS I have issues..... they don't ring you to tell you your parcel is sitting waiting for payment .... Absolutely Useless customer service... I have told all of my agents to Not send my items Via UPS anymore.... Fedex or other carriers don't cause the bullsh*t UPS do ... Stay away & dont use them is my advice ...”

Helpful Report

Posted 2 months ago

“THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED IN MY LIFE! SO INCOMPETENT! My Parcel was left in their warehouse in the U.K. for over 3weeks. Trying to get through to them and get a refund for the shipping fee is so difficult. Their website is also a lie, it is not easy to get anything sorted, their internal process and communication is a mess.”

Helpful Report

Posted 2 months ago

“Bad customer service, actually the worst this is the worst customer service, i am trying to contact somebody from the billing department from yesterday, i called like 40 times, they just transfer me to somebody else and after like one hour i return to the same person, what is this, i will not use your service again , you loose a customer but you dont care. I pay for two day shipping they received after 4 days, and what you do , i am sorry , what should i do with your sorry??????????????”

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Posted 2 months ago

“Hazlie helped me today with my returns. She was so kind and patient. Good job Hazlie!!!”

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Posted 2 months ago

“Well one it's a monopoly on how we send packages. There are 2....no competitors. And with all of their control money and splendor they can't seem to manage a good tracking app. Just like the airlines...yet shopping apps have play by play. It's not by mistake. Not the way this is supposed to work people. Not here....”

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Posted 2 months ago

“I am very grateful to 2 UPS employees who advised me when collecting my parcel in December and helped me when the parcel was delayed and subject to query in Portugal. Thank you Kyle Wills and Kiel Gibson for ensuring that small,but very important gifts were eventually delivered to my friends.”

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Posted 2 months ago

UPS is rated 1.2 based on 1,931 reviews