UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,571 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,571 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall good experience with service and delivery”

Helpful Report

Posted 1 month ago

“This is, without question, the worst customer service I have ever experienced. Every interaction feels like you’re talking to a brain-dead robot rather than an actual human being. The staff seem completely uninterested, burned out, unhelpful, and incapable of solving even the simplest problem. Trying to get assistance is a complete waste of time. You get passed around, ignored, or given useless responses that accomplish absolutely nothing. There is no sense of accountability, urgency, or basic customer care. If you value your time, your patience, or your sanity, stay far away from UPS. I would not recommend this service to anyone. Avoid it at all costs.”

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Posted 1 month ago

“This is one of the worst company to dealt with international shipping delivery in my life. What they were promised about the duration of the delivery went beyond and now there is no value for the payment we were paid. While I already decided not deal with this company anymore in my life, sharing my thoughts with others for them to depend the timeframe what they are promising. I’m very much disappointed.”

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Posted 2 months ago

“3 lost packages in the past 5 days. 2 scheduled UPS ground pickups that were paid for, marked as completed on the UPS site, but never actually occurred. And the latest was the 5th time for this year. We'd be better off delivering packages cross country, on foot.”

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Posted 2 months ago

“Package was rush, perishable and insulated. Only one delivery attempt from UPS without prior notice, then the package was dumped at a pharmacy far away from delivery location. We called TWICE for delivery rescheduling, each time with a verbal confirmation from UPS support, but without any action on their part. After SIX (6) days, we finally had to go fetch the box still at the pharmacy and about to be shipped back to supplier. Terrible service. Or rather, *no* service at all. Support takes your call, says 'yes' mindlessly without any follow up and just *forgets you*. Failing at their one and only business: delivering”

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Posted 2 months ago

“U.p.s lost my package in Orlando and now they won't even fix this smh I'll never use u.p.s ever again!”

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Posted 2 months ago

“Next day delivery or your money back What a joke!”

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Posted 2 months ago

“Drive show up but did not ring doorbell our order record sign”

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Posted 2 months ago

“⭐ 1 Star Extremely disappointed with UPS Express service. I paid a premium price for express international shipping from the UK to the United States, expecting reliable and professional service. The package was guaranteed to be delivered on June 10, as it contained a gift for an important event. Instead, on June 10 the tracking status suddenly changed to a delay at a warehouse, and since then there has been absolutely no explanation provided. It has now been two days, and neither the sender nor the recipient has been contacted by UPS. No one has explained the reason for the delay, no updates have been provided, and there is no estimated delivery date. The package is simply sitting in a warehouse with no information and no communication. This is completely unacceptable for a service that charges premium express shipping rates. Customers pay extra because they expect reliability, transparency, and timely delivery. UPS has failed on all three. The gift has now missed the event it was intended for, making the expensive express service pointless. I strongly believe this situation demonstrates a lack of professionalism and poor customer service. Tracking Number: 1ZY248T80492664055 I would appreciate a response from UPS management regarding this issue. Based on my experience, I cannot recommend UPS Express to anyone. It is expensive, unreliable, and extremely frustrating when something goes wrong.”

Helpful Report

Posted 2 months ago

“Absolutely disgraceful and unprofessional shipping company that treats pregnant women very badly - refused to take products up to our flat door (supposed to be a door-to-door service) and were very rude to me several times. Also messed up with the arranged pick-up request - when I called, their customer service asked me to take the product to the access point by myself until I yelled at them, saying I am pregnant.”

Helpful Report

Posted 2 months ago

“Worst company I’ve ever dealt with. Absolute garbage. They charge extra money for express delivery, yet it still takes eight days for the package to arrive. This is completely unacceptable and feels like a scam service rather than a paid express option. There is no reliability, no transparency, and no respect for customers’ time. I am extremely frustrated and will never use this service again 😡”

Helpful Report

Posted 2 months ago

“Paid for express international service, then UPS opened an investigation that delayed everything for a week without providing any meaningful updates. Now they have lost my parcel entirely. Called the UPS staff, not helpful, just tell me you have to wait...Completely useless. The parcel contained very important documents, and to this day I have no idea where they are or who will cover the costs and consequences of their loss. NEVER UPS, unless it is the last courier on Earth!!”

Helpful Report

Posted 2 months ago

“This is by far the WORST company! They do not honor any claims, when I specifically pay for insurance. UPS is a very dishonest company, that should be avoided”

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Posted 2 months ago

“Calling UPS to find a delivery is a waste of time, all they do is read what they have put on line and then try to forward your call to anyone but them. My shipment took 24 hours to get from IA to wpg and is sitting in wpg for 3 days, only to be told delivery by end of day, for 3 days in a row. Useless”

Helpful Report

Posted 2 months ago

“If you want your package delivered don't use UPS. They will not deliver to my address because I made a complaint about their Driver. The delivery isn't the issue, it's the Harassment with all the Falsified Notices that are sent out to me saying "Out for Delivery" "Sorry we missed you" with a note claiming I wasn't available, which was a lie. They had no intent on delivering the package. This Harassment continued for 5 days , then they initiated "RTS"-Return to Sender. This has been going on for 4 Years. I would give them NO STARS, but then I couldn't provide the review. Using UPS wasn't my choice, the company I ordered from sent it UPS, after I told them not to.”

Helpful Report

Posted 2 months ago

“They continue to dump my packages at the WRONG house! No delivery pictures, just its at the front door. The picture I did get was the WRONG house. I was just in a massive car wreck. Not only did they dump my packages I cannot get to the store for at the WRONG house, they dumped my attorneys packet at the WRONG house. They keep telling me to contact the seller. The seller is not the idiot in the truck driving to the WRONG address! THIS IS NOT MY HOUSE UPS!!!”

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Posted 2 months ago

“Hoestly, why would anyone use UPS? Worst courier ever 13 days late! DHL isn't a lot better. Fed Ex is the most consistent I find.”

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Posted 2 months ago

“Worst delivery company ever. Delivery delayed by 3 days and no update on the website. I don’t understand why online companies use such a bad delivery company as UPS”

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Posted 2 months ago

“Never received a parcel on the promised day !”

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Posted 2 months ago

“Im sapose to have a package delivered today on the 29th. Now tracking is showing that I won't receive it for another 3 days. Tracking shows that it took 7hrs to go from Moses lake to Spokane wa. These two cities are about one hour away from one another so how is that even possible. I am also one hour away from Spokane and I now have to wait 3 more days to receive this package. When I contacted ups they pretty much told me im just screwed and that ups don't work on Saturdays and I will not receive this tell Monday. What is going on with these slow deliverys.?”

Helpful Report

Posted 2 months ago

UPS is rated 1.2 based on 2,571 reviews