UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,419 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,419 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve never dealt with a company as lazy and confused as UPS. Nobody seems to know what they’re doing — packages get delayed, tracking updates make no sense, and customer service just passes you around without solving anything. Every time I try to get help, I get a different story from every person I talk to. It’s honestly shocking how little accountability or effort there is. I’ll be avoiding UPS whenever possible from now on.”

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Posted 2 months ago

“First time using UPS (as a receiver) I wanted to change the delivery address or time. They said they couldn’t do that. And I called customer care and local support and the woman yelled at me.No live map location I understand that it’s not available for the package but how can I know that when my package is gonna be delivered? Do I have to cancel my work,sit and wait for that delivery for a whole day? I tracked the package and it’s said 10:30 am and the driver was in front of my house 9:40.So how the people from ups working so far? And then the next day I took a day off to get my package which is required the signature and the estimated time was 9pm. So what is wrong with all off those things. I can’t pre-sign,change the delivery address,delivery time,schedule pick-up at the local store. This is really understandable.”

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Posted 2 months ago

“Very bad service, I could compare it to the Three provider, they pretend they are helpful but once you are disconnected nothing ever happens with your issue. So if you have any problems with UPS you are on your own with it, bear this in mind when booking parcel deliver through this company. My issue has never been resolved and cost me extra money! I Will never use them again!”

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Posted 2 months ago

“Very bad trosport 2 times with them i didn't receive it my items ir stole or not found”

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Posted 2 months ago

“Horrible horrible service. Was charged almost triple to what FedEx charges. And to top it off they were a day late in delivery. We hadn't used them in some time. But decided to give it another chance. Absolutely a horrible mistake. Will not be using this company again.”

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Posted 2 months ago

“I just received a bill from UPS for $197.73 for US Customs Duties as well as Brokerage Charges for a cotton blanket I bought on Etsy. How insane and I pity all the other people who have purchases from Etsy that don't know they're getting ready to get slammed with a huge bill like this. UNBELIEABLE!!! UPS, you should be ashamed!”

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Posted 2 months ago

“Over the years, we have had about 5 claims with UPS and we have YET to receive a reimbursement check! It's horrible, the excuses they have. You changed addresses but we cannot forward a check to your new address because you cannot make changes like that to an existing account. Or, the cap on your bottle of oil was loose so it's your fault (which we fill bottles of essential oil when the order comes in and believe me, my husband makes the caps VERY TIGHT!). the delivery guys are awesome but customer service and whatever department processes claims is HORRIBLE! And now, every customer service agent has a middle eastern accent and I cannot understand them! Today, I went to file a claim on a package but UPS investigated it and once again, my fault! They closed the case without any word from us!!! SICK OF THEM GETTING OUT OF EVERY CLAIM!!!!”

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Posted 2 months ago

“Worst shipment experience ever ! I have been waiting for my Parcel and they didn’t deliver because concierge was closed, even though I left a clear note to contact my number, but no contact whatsoever. So frustrated!”

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Posted 2 months ago

“absolute joke parcel been out for delivery for 14 hours make that make sense and then they say my address is wrong im fuming with this company”

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Posted 2 months ago

“Horrible service. I'm still waiting for my package. No call, no SMS, no any action.”

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Posted 2 months ago

“Package taken to UPS store on SE J Street in Bentonville 9-25 at 9:30 a.m. package is still in store 9-29 at 8:17 a.m. employee says they are covered in boxes and there's been no pickup to date. I called Customer Service and spoke with Jessie. She believes the package will go out today. Didn't sound promising,”

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Posted 2 months ago

“Where is my package?? Incredible it’s been in PA since 9/9, how much longer will it take .. please release this package, it’s kids football uniforms … please help !! 1ZK0F3080430879490 is the tracking number.”

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Posted 2 months ago

“Total joke. Still waiting for over a week to receive an item. Updates are not right. I deal with UPS delivery for customers at my job & this place needs to close up. They can't seem to pull their head out & figure out what timely delivery is. I hate UPS”

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Posted 2 months ago

“I feel like UPS doesn’t meet the basic goal of what a delivery company should be. You pay for delivery to your door, but instead, you're expected to go to a remote location to pick up your parcel. The courier didn’t even attempt to deliver it—no call, no update, nothing. After three weeks of silence, I finally found out I had to collect it myself. Absolutely unacceptable. It is even more upsetting if you know that there is another collecting point in the town - much closer and more accessible”

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Posted 2 months ago

“Charged for delivery. Then charged tariffs on top of another $20 for delivery on the spot or they hold your items hostage.”

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Posted 2 months ago

“I AM EXTREMELY FRUSTRATED AND DISAPPOINTED WITH YOUR SERVICE. I was explicitly told that if I dropped off my package before 4 PM, UPS would deliver it the very next day. Because I urgently needed this package delivered, I chose to pay EXTRA for next-day delivery. I followed all instructions, dropped it off on time, and I was assured that it would be delivered today by end of day. NOW I SEE THAT MY PACKAGE IS STILL STUCK AT AN ACCESS POINT. THIS IS COMPLETELY UNACCEPTABLE. WHAT IS THE POINT OF PAYING EXTRA FOR NEXT DAY SERVICE IF UPS DOESN’T HONOR ITS OWN GUARANTEE? I DEMAND AN IMMEDIATE EXPLANATION AND ACTION. I EXPECT THIS PACKAGE TO BE PRIORITIZED AND DELIVERED WITHOUT ANY FURTHER DELAY. This experience has been extremely frustrating and has wasted both my time and money. If UPS cannot honor its commitments, then customers are being MISLED. I need confirmation ASAP on when exactly this package will be delivered and what UPS will do to correct this failure. Tracking Number: 1Z6TEC35D318304224 I EXPECT A PROMPT RESPONSE.”

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Posted 2 months ago

“Shocking they didn't even knock the door they sent a sorry we missed you note with the postman. Never tried. Pathetic customer service. Someone called Robert at the Northamapton branch who was so bored with his life told me there's nothing they can do.”

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Posted 2 months ago

“I was noticed first by UPS that my item would have been delivered on 9/17/25. Then changed to 9/18/25. Then changed to 9/20; then 9/21; then 9/22 9:00 pm. Now it's 9:35 pm. The item is still not here yet. UPS store staff are not polite at all.”

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Posted 2 months ago

“Horrible customer service, I have my package delayed delivery several times and last time they changed the delivery time, so it was missed and when I tried to contact customer service I was placed on hold for over an hour after that the person was not apologetic and basically doesn’t care. I think this company should be ashamed of themselves and their service.”

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Posted 2 months ago

“I’ve received numerous invoices on an account I have not used in 6 years. I’ve also made numerous call to their customer service number and experienced long waits and not helpful representatives! Today I spent 2 hours trying to resolve the latest invoice from their collection agency with their Accounts Receivable Rep and she arrives me the charges will be remove and the Account closed. We’ll see 🤬”

Helpful Report

Posted 2 months ago

UPS is rated 1.2 based on 2,419 reviews