UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,353 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,353 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 12th September 2025

118

Anonymous

Anonymous // 01/01/2019

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“Own a business and ordered a plumbing fixture from a supplier that used UPS to deliver it. In the past I have had quite a few late deliveries where it’s at least a few days late but this time I specifically ordered for next day delivery. It was pushed back a day and I could live with that. But as I was tracking the delivery and saw that they were blocks away from delivering it was cancelled. Very disappointed so far as it’s holding up a job now. So when I tracked it I was told it would be delivered the next day. Again I track it and see it loaded on a truck again, given a 10:00 to 2:00 window for delivery. I pull it up on a map that supposedly has gps on the truck and again 2 blocks away. And what do I get, delayed again. Now the excuse is the same as the day before that says that there was a problem with a trailer that caused the delay… so 2 days in a row it’s loaded on a truck, 2 days in a row I can see it’s blocks away from being delivered, and then some BS about a trailer? Ridiculous. Why have tracking if you can’t even follow it. I was supposed to leave for vacation and trying to have my men set up to get work done and now it’s going to hold up a job cause after I got overnight delivery it’s now a week late and was put on a truck at least twice? What’s going on over there UPS? You might push me to stop purchasing from a supplier because I can’t get anything delivered on time anymore.”

Helpful Report

Posted 1 month ago

“Was returning a package that weighed about 75-80 pounds. I returned it to UPS 10945 State Bridge Road Suite 401. I did not have a dolly or cart; RAJ, an employee, was kind enough to walk with me to my vehicle and help me carry it in. It was also 95 degrees outside. He was very nice and did not complain about helping me and he did it with a smile on his face. Thank you RAJ”

Helpful Report

Posted 1 month ago

“If I could rate less I would. Since 2020, I have NEVER received a package delivered by UPS to my home. Either the driver doesn't even leave a ticket on the door and leaves it at the drop spot, they don't buzz the buzzer at my apartment and leave a ticket, or they send my item back to the sender. I'm at the point that even if I want a product bad, I won't get it if I know the company even only sometimes ships with UPS. I am beyond fed up. Within this same week as these pictures, I received Amazon deliveries inside my building with no issue.”

Helpful Report

Posted 1 month ago

“Just want to thank Cody our driver for Barrett rd, Ferndale, Wa. He is always on top of everything. Comes on time and packages are in good order. Recently he went above and beyond by letting us know we had an intruder behind the office. With his letting us know & quick actions from the police we were safe. He is definitely top driver! Thanks!”

Helpful Report

Posted 1 month ago

“Wednesday 7th of May 2025 posted a parcel at the Congleton depot and agreed to pay £21.89. However in the same week and without my permission a further £61.63 was taken from my Bank account, this theft and fraudulent use of my visa card details. I did call at the Congleton depot where Sharon and Wayne said they would deal with the matter. I sent a WhatsApp message to Sharon asking for an update in June only to be told it was being delt with and she would contact me when more information was available. We're almost August and this money still hasn't been refunded. I've spoken to customer service today following a lengthy phone call now got to wait for someone to look into the matter but no reference number give which I find very strange. This company is not to be trusted with card or bank details in my opinion. Very disappointed Patrick”

Helpful Report

Posted 1 month ago

“Customer support is so rude, package delays in the last minute, acusing me of delaying my package. Just a screwed up company. Wouldnt recomend.”

Helpful Report

Posted 1 month ago

“I want to leave a heartfelt thank you for John, the UPS driver in charge of deliveries to One Columbus Place. He went far above and beyond to help me with a missing package and gave me the best customer service I’ve ever experienced. John stayed at my building for over 30 extra minutes, making calls to the main office, speaking with multiple people, and tracking the package across different locations—just to try to help me locate it. His dedication, patience, and kindness were truly exceptional. He mentioned he wasn’t allowed to give me his last name, but I sincerely hope UPS knows who he is and recognizes what an outstanding employee they have. He turned a stressful situation into a reminder that there are still people who genuinely care. Thank you so much, John!”

Helpful Report

Posted 1 month ago

“Never delivers on time! Just a bad service across different countries and different businesses partners, I had this experience multiple times”

Helpful Report

Posted 1 month ago

“I have never seen a job messed up as bad as UPS has messed up delivering an item that I am still waiting for. Totally inexcusable. My item was supposed to be delivered Thursday but didn't even reach New Stanton, PA until 11:17 Thursday morning. It still had two more stops before being put on a delivery truck so on Thursday the expected delivery changed to Friday. Problem is my package sat in New Stanton all day Thursday and all day Friday, so my tracking then updated to an expected delivery of today. I even did text with customer service yesterday who assured me that the package would finally be delivered today. Only my package didn't depart New Stanton until 3:28 this morning. It reached Pleasant Valley, WV at 5:10 AM and departed there at 9:12 AM, too late for it to reach it's finally location to be delivered today ..... AS PROMISED!! Why is it that Pleasant Valley, WV was able to receive my package and send it back out 4 hours later, something that took New Stanton 2 days to do?!? Now some of you may be thinking "we've all dealt with late deliveries, get over it" and typically that is my way of looking at it but the whole disaster hasn't even been told yet. This is the 2nd attempt by UPS to deliver my package. I ordered this item over 2 weeks ago. The first time they were able to transfer it all the way to it's final UPS facility where it was then damaged and sent back to the seller with no attempt made at delivery. This is an item I urgently need for work. I urgently needed it at the time I ordered it, over 2 weeks ago. So now here I am still paying money to rent an item that I paid a ton of money to purchase 2 weeks ago. This package weighs over 100 lbs and is a very well built and durable piece of equipment, extreme negligence would be necessary in order to damage it to the point it couldn't be delivered. If 100 lbs is too much for you get help. Use a dolly. Take your time. I feel like this thing, in a box, could be dropped off a loading dock and not get destroyed to the point of not being delivered so I'd really like to know what happened to that first package. Too many in this country just don't care. Either don't want to work or work because they have to but don't want to be there and don't care about their performance as a result. So they destroy stuff that people paid for and then we as a customer have to try to get answers from outsourced foreign customer service we can hardly communicate with. More than being angry or any other feeling I am sad for this country and what it's become. What has happened to us as Americans and our work ethic? Keeping the customer happy and taking pride in our work used to mean something. This country is crumbling and we better get it figured quick before it's too late. Who knows, maybe it already is.”

Helpful Report

Posted 1 month ago

“I've had two deliveries via UPS. The first one was from overseas and they charged me customs on the full price amount of the items, when they were in the sale. They also charged me a handling fee. It was an inordinately complicated and time consuming process to challenge this. They eventually gave me a refund, minus ANOTHER handling fee. I call near-scam on this. And then today I received another delivery, dumped in the rain (it was a cardboard box) halfway up the drive because the courier presumably couldn't be bothered to get out of their van, open the gates, delivery the package properly and then close the gates again. I've complained to the seller.”

Helpful Report

Posted 2 months ago

“Bad delivery services and liers customers service”

Helpful Report

Posted 2 months ago

“William at UPS, Highland, Clearwater was super helpful when I needed passport photos. My previous passport photo submissions had been rejected and I was in a panic and completely mystified as to what possibly could be wrong. William quickly deduced the likely problem and came up with a sensible solution. He was knowledgeable and patient throughout the process and I was likely very anxious and his calm demeanor was greatly appreciated. UPS is lucky to have an associate as knowledgeable and caring as William. Highly recommend UPS Highland for passport photos.”

Helpful Report

Posted 2 months ago

“UPS is clearly the worst of the major shippers. I have had repeated problems with them. All other major delivery services deliver reliably to my address in Germantown, MD. UPS is the only one who doesn't. Part of this is that they use big trucks more suitable for long haul cross country traffic while the other services use smaller trucks more suitable for residential delivery. UPS focuses on serving businesses, not individuals. This week a package for me was on their truck on Wednesday but they reported missed delivery. On Thursday, they left a sticky note on my mailbox (on the main road a distance from my house) on my mailbox again saying they missed me, as if they expected me to wait at the mailbox all day until a package came! They made me go to a UPS office to pick up my package, which has happened before with them but never with any other delivery service. In the summer, the gate is up on the private road during the hours a summer camp off the road is in session, but there is a security guard right there who will open it for legitimate traffic. Other delivery services get in that way, and UPS itself does to deliver to the camp but refuses to deliver to the residences on the road when camp is in session.”

Helpful Report

Posted 2 months ago

“They too slow they always talking on the phone and they always milk in it”

Helpful Report

Posted 2 months ago

“I am writing to express my deep dissatisfaction with the service I have received from UPS regarding my recent delivery. My parcel, shipped from Germany and scheduled for delivery to Leicester, UK on Thursday, July 10 between 8:30 and 10:30, has failed to arrive within the stated timeframe. Despite clear tracking updates indicating that the package was en route, the delivery status has not progressed beyond “On the Way”, with a vague and unhelpful “⚠️ Update” notice appearing instead of a meaningful update. What has made this experience even more frustrating is the technical issues within the UPS tracking system. The mobile app displays “technical difficulties,” leaving me completely in the dark about the whereabouts of my package. Given the importance of the delivery and the precise schedule I had planned around its arrival, this level of service is simply unacceptable. I expected a higher level of communication, accountability, and reliability from a global courier company. Instead, I have encountered delays, poor visibility, and a lack of support options in the face of problems. I strongly urge UPS to improve its tracking infrastructure, provide timely updates, and ensure customer service is responsive during such situations. Based on this experience, I would be reluctant to trust UPS with future deliveries. Rating: 1/5”

Helpful Report

Posted 2 months ago

“I faced a tough situation when my account got blocked following a withdrawal request. I was concerned about losing my investment. Thankfully, Mrs. Mercy and her team provided excellent support. They kept me informed, worked fast, and helped me recover my money without any issues.”

Helpful Report

Posted 2 months ago

“Ethen provided exceptional service at my local UPS store Number 5932 at 5892 Lucy Road Suite 132. When returning an item to Amazon I accidentally selected whole Foods market, which made my QR code difficult to scan at the register. At this point, Epton and provided step-by-step directions on how to edit QR code on my phone.. with his assistance, I was able to retrieve the correct QR code for UPS location that made my day. I did not have to make a second trip home then back to the UPS store. Thank you, Ethan.🌟🌟🌟🌟🌟”

Helpful Report

Posted 2 months ago

“UPS lost my high-value package worth over $2,000 — no responsibility taken. This wasn’t a small envelope — it was a very large box, and it was lost when it was already near my house. The package had all my personal clothes and business inventory. UPS admitted they lost it but just told me to contact the shipper. Both UPS and the shipper are blaming each other, and I’m left with nothing. For such a big, high-value package, this is beyond unacceptable. I saw all the bad reviews after this happened — now I understand why. Never using UPS again.”

Helpful Report

Posted 2 months ago

“I paid for a quick delivery because I need this package because i was meant to take it on a flight with me and I have to wait till Monday to get it delivered and ma having to move my flight tickets”

Helpful Report

Posted 2 months ago

“Paid extra for over night delivery due to heart medication needed. Instead showed up 2 days later which I believe is actually ground delivery. Contact customer service number and after speaking to a customer service representative was given a automatic system that said everything was done correctly. Was just a way of getting more money and delivering less. Next time will go with competitors.”

Helpful Report

Posted 2 months ago

UPS is rated 1.2 based on 2,353 reviews