I packed & mailed a package of Corelle coffee mugs Oct., 2024. I packed the box carefully & marked Fragile in big writing on red paper. When the package arrived, 10 of the 12 mugs were broken. The box had a dented in corner & my sister said it was obviously dropped. I submitted all the supporting documents in December and February, of which were ignored. Today, May 30th, 2025, I took paperwork for the 3rd time. The clerk said it was longer than 6 months & I can't file a claim. Secondly, UPS won't pay a claim unless they pack the box. The UPS guarantee of $100 minimum is a LIE!!!! I will never ship with UPS again.