USC Reviews

“ I ordered my partner 2 pairs of jeans to try on, as I also did from another shop to see which he preferred and to prevent taking our new born son to shops unnecessarily. Unfortnatley Neither were suitable so I had to return them. I was so shocked that the returns were at the customers expense. It cost just under 8 pound. Think this is terrible customer service and will deffinelty put me off ordering in the future. ”

“ I dont think i would shop online again with USC. The Delivery charge and returns delivery charge is too high in this day and age. Not as dynamic as todays companies. Will more than happily shop instore ”

“ I wanted an exchange for some trainers, they had the size online I wanted. However my money was returned as they said they did not have the size. went back to see if the shoes had been sold out, they were not! so I had to re order and pay again for delivery!! I don't understand that, and was very frustrated by this! your delivery charges should be free if we spend a certain amount! why did I have to pay double! when you had the correct size! and no free returns!! ”

“ Ordered lots of things online (a good few hundred) and expected deliveries and returns to be free like lots of other sites i’ve used. ”

“ Also they do not pay for returns even if it is their fault. ”

“ Terribly unhelpful and slow responding customer service. Also they don’t offer free returns. ”

“ No free delivery no free returns spent over £300 ”

“ Prices are good, delivery was fine but returns are not great. You have to pay postage for returns and its cost me £5.76 to return one pair of trainers. Not happy about that. ”

“ I wanted to ask as I am aware of the return policy for underwear you cannot return due to health and safety standards and hygiene but it is OK for USC to send underwear which looks like returns / rejects. ”

“ The delivery was quick. The clothing was not sized correctly. All t - shirts ordered were too short for myself and my daughter. Had to send everything back and after paying for delivery had to pay for returns too. Won't use this company again. ”