Utilita Energy Reviews

“ also beware that Utilita may charge for electricity that you have not used! I found out to my cost ! at the outset my IMD and meter were giving false readings, Utilita charged for energy that I had not used, in fairness they did give me a refund but I had to bring this issue to their attention! I would say that it could be possible that if this happens to other people ( we are possibly talking 1000's) then not everyone would notice the over charging) I am not saying that Utilita may be making revenue by falsifying meter readings and customers energy usage but I am just saying that I was over charged!!. ”

“ Refund all overcharges. ”

“ I am due a refund and its gone pass the 14 day period. ”

“ Actually I never deal with rubbish company like this, I been waiting for my refund money over 3 months, I called every 2 days waiting over 1h30 lies and lies saying u will get the money in 10 days, waste of time ”

“ Actually I never deal with rubbish company like this, I been waiting for my refund money over 3 months, I called every 2 days waiting over 1h30 lies and lies saying u will get the money in 10 days, waste of time ”

“ This company is a disgrace. We changed supplier on the 1st Dec 2023, we have spent all morning trying to get a refund of over £900. We had a final bill but we are now being told that we need to get our new supplier to send the readings even though they were on their final bill. We keep getting passed from different depts then get cut off. Please AVOID at all costs Still NOT got our refund ”

“ They won't refund you, that's their business model, very similar to pensions these days. ”

“ I moved house and for obvious reasons, I decided not to be a customer with Utilita anymore, however, I still had credit on my meter which needed to be refunded to me. ”

“ I moved home recently and filled the form out to request the refund of £192 balance on the meter was advised it would be with me within 14 days. its only been 9 n as of yet its not arrived although looking through the reviews I'm now panicking that it's not going to turn up now has anyone had a positive experience with the refund process if so please can you reply to this post much appreciated. ”

“ Over an hour on hold anytime you want to contact them. Take money that doesn't go on your meter and you have to chase them for a refund. Meters and app have different balances. Terrible company ”