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Utilita Energy Reviews

1.1 Rating 644 Reviews
C-
Happiness Grade
C-

Customer Service - Average

55.88%
Industry Average
No one answers there is no custom service
posted 7 months ago - Teresa davies
Worst customer service I have ever know .
posted 7 months ago - Anonymous
I can honestly say I have never come across customer service like it. I'm glad to get rid of this company. They can not even reply to emails,so much for within 5 days I have now been waiting over a week for a response. What a joke. Avoid this company or you will be wasting your time.
posted 7 months ago - Anonymous
They seem not to have any interest in providing customar service at all.
posted 8 months ago - Anonymous
They are overcharging, meter reading is not mentioned on the bill and the customer service is poor, they deliberately don’t improve that so customers avoid to complain due to poor customer service and long waiting. Please don’t go for Utilita.
posted 8 months ago - Anonymous
Absolutely awful service.
posted 9 months ago - Sapphire
Absolutely shocking customer service and inaccurate billing I’ve had an incredibly frustrating experience with Utilita.
posted 9 months ago - Paul Newton
Avoid at any cost. Poor poor service. We are not able to top up and currently out of energy in our new home. Avoid.
posted 11 months ago - Anonymous
I’m disgusted and disappointed how long they keep you waiting on chat too say waiting 13 minutes and it turns into over an hour how is that good customer service 7 times I’ve tried too get through and still no answer it’s shocking
posted 11 months ago - Anonymous
Terrible customer service. Staff have no clue how to even help
posted 11 months ago - Anonymous