Van Mildert Reviews

Name: Van Mildert
Address: Unit 9-10 Easter Park, Riverside Industrial Estate, Middlesbrough United Kingdom, Middlesbrough
Rating: 3.52

3.5 Rating 23 Reviews

65 %

of reviewers recommend Van Mildert

3.5

Based on 23 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About Van Mildert:

Van Mildert is one of the UK's leading independent fashion stores with both a highstreet and online presence, retailing designer menswear, womenswear, footwear and accessories. Van Mildert has won multiple awards including three prestigious Drapers Awards?

Phone:

0844 9761028

Location:

Unit 9-10 Easter Park, Riverside Industrial Estate, Middlesbrough United Kingdom
Middlesbrough
TS2 1RY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have canceled my both orders for now reason!!!”

Helpful Report

Posted 3 years ago

“This company is shameful! They should be closed down and not allowed to be in business. PERIOD until they can actually run a proper professsional company. My sincere hope is they get investigated!”

Helpful Report

Posted 6 years ago

“Ordered 2 pairs of Y3 trainers each £150, only recieved one pair. Opened a customer complaint and was told it would be resolved in 24 hours. Over a week later and 6 emails asking for an update I was told they were still no further with my complaint, but I would hear from them within 24 hours. Again no contact until I rang the company a week later, only to be told I would not be receiving the missing pair or given a refund. Absolutely disgusting customer service, they've stolen £150 from me.”

Helpful Report

Posted 6 years ago

“Item, email contact, telephone contact. Appalling, CS unsympathetic, paying to complain via 0344 and om average on hold 20 mins. Email average 72 hour reply, due to backlog....... Pre Paid Returns label, drop off with their designated courier 20 miles round and surprise surprise U PAY....Hooray”

Helpful Report

Posted 6 years ago

“Terrible customer service! A respond from their office takes up to a week. They lost my package and for more than 2 months I don't have a refund yet.”

Helpful Report

Posted 7 years ago

“Ordered online.Items missing and still waiting after 2 weeks 2 items were used/ returns. Appalling customer service. Will never use again”

Helpful Report

Posted 7 years ago

“Bought a EA7 cap from these and the item was faulty. After speaking with a member of staff on the phone i was advised to send a email for them to respond to. I sent an email explaining what the problem is and also sent photos of the faulty cap. Waited days for a reply NO REPLY... I called them again and was asked to return the cap for a full refund including a refund for THE RETURNS POSTAGE COST as the item is faulty. I went out my way to return the cap and payed £7.25 out my own pocket. 7 days later i received a full refund for the returned cap but no refund for the return postage. I decided to call them again and after waiting 30mins on hold the call was finally answered by a very very rude member of staff who was talking over me as im trying to explain the situation. i said "ive been told by a member of staff i would be refunded for the returns postage cost as the item is faulty" She then said in a very rude manner "can you provide proof of postage and how much it was" I told her "the post office returns receipt was placed inside the returned cap package and i also have a picture on my fone of it" She then said still in a very rude manner "we dont reimburse returns postage" after she just asked me to provide proof!!! Call ended without being sorted out... I WILL NOT BE BUYING FROM THESE AGAIN ABSOLUTE RIP OFFS AND STILL OWE ME £7.25! KEEP IT!!!”

Helpful Report

Posted 8 years ago

“scammers ,taking your money to canceled and keep it ! Placed order for 250£ to find out that 80% of my order was canceled and two days later all my order canceled , no emails about that when I requested refind no answer , will be have to leave it to my bank to deal with thoese cowboys !!! clearly don't have items in stock! Far too many online companies get away with this. Would recommend avoiding.”

Helpful Report

Posted 11 years ago

Van Mildert is rated 3.5 based on 23 reviews