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Vanarama Reviews

2.2 Rating 107 Reviews

31 %

of reviewers recommend Vanarama

Company Reviews

2.2

Based on 107 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

About Vanarama:

Vanarama are the UK’s largest independent commercial vehicle broker, and has won numerous business awards. Supplying over 2500 leased vehicles per annum, we are recognised as market leader in the commercial vehicle industry by both manufacturers and lenders. We are specialists in the long term lease of Vans and 4 x4 Pickup trucks
All vehicles supplied are via UK main dealers and are delivered Nationwide to our clients premises FREE of charge.

Visit Website

Phone:

01442 838195

Email:

enquiries@vanarama.co.uk

Location:

VanaramaMaylands Avenue
Hertfordshire
HP2 7DE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful throughout the process. Everything was dealt with very smoothly and all my queries were answered promptly. Highly recommended.”

Posted 5 years ago

“Great service from start to finish thanks”

Posted 5 years ago

“Very helpful and easy to deal with, sorted all extra requirements ready for delivery. Could be quicker with the cash back reward as I still haven't received it yet. but on the whole very good to deal with.”

Posted 5 years ago

“The whole process was made simple and easy by very helpful staff from my initial inquiry right through to the delivery of the vehicle. Fautless and very professional I would definitely recommend Vanarama.”

Posted 5 years ago

“Very good service although a few comma gaps”

Posted 5 years ago

“Quick turn around,great service!”

Posted 5 years ago

“Wrong van delivered and now waiting 20 weeks for new one.”

Posted 5 years ago

“A very smooth and simple process, from initial inquiry, right through to delivery, and arranging insurance cover, all departments i had contact with were able to immediately answer queries, some of those probably silly questions as a first time lease user. the car arrived in immaculate condition, on time, with a call ahead on the day of delivery too, all very straight forward and professional. i would recommend Vanarama to anyone looking to lease a vehicle, transparent, good customer services and easy to contact, communication throughout the process was also very good, email, text and calls to ensure i was on top of everything, every step of the way.”

Posted 5 years ago

“Excellent service from Vanarama From ordering to delivery If your looking for a new van to lease, don’t look any further”

Posted 5 years ago

“From first dealing with will Durham to Andy who delivered it ..nothing but praise to you all Great vehicle made up 10/10 service 👍👍”

Posted 5 years ago

“Had two vans off vanarama and had a great relationship with them I will be going back again as well My business looks very professional when you pull up on site”

Posted 5 years ago

“I’m very with all the team at vanarama, They answered any question I had thoroughly and quickly. Very easy process, great prices. A+++”

Posted 5 years ago

“Just got my new van love it ! Service was good ,delivery was good , Couldn’t be more happy Certainly recommend Vanarama 👍”

Posted 5 years ago

“Ordered our vehicle in January - its now March! Ordered our vehicle in January - Paid the deposit. Given 2-3 weeks delivery time. Delivery date came and went, new delivery date came and went. Was told that there were no vehicles available in the UK, and could be several more weeks yet. So, after 5 weeks of waiting, and being very patient, we cancelled our order. No attempt was made to offer an alternative vehicle, not were my phone calls and emails returned. Waiting for a refund on deposit. The day after cancelling my order I was able to source exactly the same vehicle (infact, there were 15!!) from the main dealer that was supposed to be out of stock of this very vehicle!! Very disappointed.”

Posted 5 years ago

“Truly shocking. Vehicle was supposedly a cancelled order which should have been delivered end January. Vehicle eventually delivered 4 February but missing the additional extras included on order. Vehicle redelivered 6 February (no prior notification or agreed date/time from myself, the customer) vehicle AGAIN delivered with the same additional extras missing. Vehicle finally delivered 7 February - my 'new' vehicle had a delivery mileage of 783 miles which far exceeds the acceptable delivery mileage. Time slots for sign writing, fitting the vehicle out etc. had to be cancelled which delayed getting the vehicle onto the road even further. To date no-one from Vanarama Customer Service has contacted me regarding my complaint despite emailing on numerous occasions. Just provide what the customer has ordered, correctly, on the date agreed. The lack of communication after the order is signed is shocking and it appears that once Vanarama has your money, customer service is not important and the customer is treated with contempt. No help or assistance has been forthcoming with the delay in my delivery and I had to contact the vehicle dealer personally to ascertain where my vehicle was. My contract was with Vanarama, not the dealer, but this was the only way I could get any answers to my queries. AVOID, AVOID, AVOID !!”

Posted 5 years ago

“Friendly, happy staff. Found me a number of different deals and didn't take long to get back to me - excellent customer service.”

Posted 5 years ago

“Great service and deal”

Posted 5 years ago

“Great service and deal”

Posted 5 years ago

“FALSE ADVERTISING, REPORTED TO TRADING STANDARDS I passed Vanarama a quote I had been given for them to price match (or give me £50 amazon vouchers if they couldnt as per their promise). They never priced matched it and neither did they come good on their promise for the £50 Amazon voucher. They just ignored all future emails and calls!”

Posted 5 years ago

“Worse company ever. Hired a van which I was under the impression was there own vans. They use some budget third party. Upon delivery I noticed no spare wheel so I asked the delivery driver why there was none, he said we don’t usually give a spare wheel. Ok, I thought. My lease come to an end the driver come to pick up the van and was very happy with the condition he received it in and said everything is perfect. Now when I have phoned Vanarama for my refundable deposit back they said we can’t give it back because the spare wheel is missing and there is damage to the bumper and will cost in excess of £700. They said we have your signed proof of delivery receipt that shows you had a spare wheel. I asked them for evidence of this, they emailed me something with a fake signature. I have disputed this and will be taking it further. Still waiting../”

Posted 5 years ago

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Vanarama is rated 2.2 based on 107 reviews