“Very quick friendly service! The guy answered every question I had and was very knowledgeable. I would recommend sample flavors, but still a great store.”
“Abysmal customer service. I had to follow up with them before they shipped. Item didn't arrive. Vape Mountain ignored me for four weeks before telling me they would not fulfil a £10 order.
Buy from literally anywhere else.”
“I order some juices, the website told me they were all instock, so I placed my order and paid.
Then four days later(on and around the day I was expecting my delivery) I received an email which told me that most of my items were not in stock, so I would have to wait or choose different vaping juices.
I complained to customer service, but they were not sympathetic to me. They did not care! ...and then I had the hassle of cancelling my order. It then took around seven days! to get my refund. There was also a delay in the payment being returned to my bank account.
This was my first attempted order with Vape Mountain and it was AWFUL! ... I complained a few times to different members of the customer service team, but they were unapologetic and just ignored me... they did not even attempt to keep me as a customer.
Vape Mountain is a terrible company and the customer service team are unhelpful.”
