Vape Shop Reviews

Name: Vape Shop
Address: 2 Bramhall Place, Peterborough, Cambridgeshire
Rating: 4.79

4.8 Rating 964 Reviews

96 %

of reviewers recommend Vape Shop

Company Reviews

Questions

Metrics

4.8

Based on 964 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Email:

marketing@vapeshop.co.uk

Location:

2 Bramhall Place,
Peterborough
Cambridgeshire
PE1 5YS

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Vape Shop 5 star review on 13th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever. I ordered from them a few times and when I asked them to cancel/redirect one of my orders because the delivery address was wrong they didn't do anything. They said there is nothing they can do because the order was shipped, but only the next day I got confirmation it was shipped. DO NOT ORDER FROM THEM!!! If they had a cancel button after you place the order, I could have cancelled and reorder with the correct address, they don't care about customers!!! Awful company!!!”

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Posted 8 months ago

“Had no problem with this company for months and had a regular subscription with them. I skipped over 8 weeks of subscriptions as we had completed manual orders but they still sent my subscription and debited more money from my account. I called customer services to return but the guy on the phone didnt want to know basically called me a liar that i had skipped the subscription and said nothing they can do. Avoid this company if you need help with an order and expect good customer service”

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Posted 1 year ago

“Paid for next day delivery and ordered well before 3pm deadline. Item didn’t arrive. My advice is don’t waste money on paying for delivery. It makes no difference whatsoever. You might be lucky to actually get your order”

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Posted 2 years ago

“Paid for next day delivery. Nothing turned up. Phoned customer service only to be told they had received my order but it had not even been packed ready to ship yet... end of explanation. No email advising of the delay and no other solution suggested. Really sounded as if they couldn't wait to get me off the phone and get the order cancelled.”

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Posted 2 years ago

“I have Not done a recent purchase!”

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Posted 2 years ago

“They refused to change my order, shipped it anyway, and told me I could pay for the return. They are keep sending me unsolicited emails.”

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Posted 2 years ago

“Still have not received item 2 days late”

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Posted 2 years ago

“I don't order my items from you ?????”

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Posted 2 years ago

“I will when I receive the products which you said were despatched last Monday but have not arrived yet today Friday 22-7-22 I have never waited this long before when buying from you please chase up your delivery agent & advise me ASAP please thank you . I aknowledge that this is not your fault but I would like customer services to find out why the delivery has not been made yet please . Malcolm leith”

Helpful Report

Posted 2 years ago

“Firstly the website advertises in bold on thier home page that orders placed before 4pm are dispatched the same day, yet my order wasn't, and after speaking to a member of staff on the phone they advised , that this is only for orders choosing next day delivery.so be aware, he advised that orders before 12 on a first class delivery would only be dispatched the same day. not that this has been the cases.on other orders I had placed. when I didn't have an update the next day with regards to dispatch of my order I contacted the online customer services advisor, who stated my order was yet to be dispatched and that it would be today... he then goes on to blame royal mail for delayed delivery of orders, yet in the previous breath stated it wasn't dispatched! so I called him out on it and he didn't have much to say, I then as stated at the beginning of the review phoned them and was fed a load of nonsense on the phone also. so Buyer BEWARE! dispatch times are not as advertised on thier home page or most certainly are not clear, and thoer customer service leaves a lot to be desired, also thier rewards programme... ot offers you 40 points for a review, which I did, and never received points as apparently you only get the reward from leaving a review from an email they send you asking so. also I have had to chase every order the get my points from pending in the rewards programme to the approved. This was my favourite vape store, but seems thongs have gone down hill the past few weeks. so I will instead now shop local and support my local store, where you can have face to face contact should there be an issue! I will attach screen shots of the conversation with online support also...”

Helpful Report

Posted 3 years ago

“Vaporesso Gtx22 tank. Bought from vape shop.co.uk and as usual rubbish quality item! Leaks everywhere , had to contact vaporesso directly cuz customer service at vape shop.co.uk is non existent! Would not buy from them again,I'm afraid! Everything I've had from there I've had problems with!”

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Posted 4 years ago

“Sent me 3 bloody horrible eliquids. Cant get money back. Cuz i had to open them to test flavour. And even though i haven't opened all they still say eliquid is not returnable. Very disappointed, i wasted money here. Don't think I'll be back again!”

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Posted 4 years ago

“The item came damaged would not recommend”

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Posted 4 years ago

“The vape i purchased just keeps leaking every time I inhale it comes through mouthpiece”

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Posted 4 years ago

“Returned my items weeks ago and they still say they haven't received just because I didn't pay for tracking when all other parcels to other places I returned at the same time arrived fine these just like to sell items twice if you don't have tracking you won't get refunded so no point paying to send them back absolutely shocking dicusting customer service”

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Posted 4 years ago

“I didn’t yet received my purchase.”

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Posted 4 years ago

“I have not yet received my order!”

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Posted 5 years ago

“Paid for AND Expected to receive a new product but received opened, damaged box, scratched mod face. Check out https://mobile.twitter.com/ZophieVapes for my full rant 😤”

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Posted 5 years ago

“Would love to write a review but I haven’t received the device I paid for 5days ago”

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Posted 5 years ago

“Hola sigo sin tener el pedido. No he recibido nada.”

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Posted 6 years ago

Vape Shop is rated 4.8 based on 964 reviews