“I have used this company since they first arrived in the Scotland, before covid I have never had a problem the staff are so informative the oils are a good price and you know they are safe, so why only two stars? Since covid I buy 10 bottles a week of the vaporised original Tabasco I’m lucky if I get two bottles that are fine the rest I’m either having to cut the top off as it’s still closed and after I cut it it’s a nightmare to get into the vape without losing loads of oil. Also have the bottles are so hard I have to use my teeth to squeeze them. Now my nana who I have had a on a vape for 10 years has went back to smoking as it’s easier than challenging with the bottles at 87.”
“Excellent service from Anniesland Team!!
Excellent service from James and the guys at Anniesland store, only been off cigarettes for 12 weeks, always helpful and patient with me when I go back in for some help and support, took my dad who has been smoking 50 odd years and James found him a machine and liquid to meet his needs and help him stay off the roll ups, can’t thank them enough, make you feel comfortable and relaxed and nothing is too much trouble!! Highly recommend! *****”
“Thank you 'Saint Milo' at Lewisham Branch. Excellent knowledge, courtesy, patience and professionalism. I sincerely hope this member of staff stays at this store as he knows his craft and is a delight to deal with. Please look after Milo as vapours of South East London need him.”
“Most appaling service & wasting customer time on false errands .
Spent £93.10 on a Alien Vape plus extras in store on 23 December 2018 . Returned back to shop on 27 December 2018 item faulty not fit for purpose & not satisfactory quality under the sales of goods act 2015 , Followed their own instructions to obtain replacement / refund , they refused to help at the shop 38 Shandwick Place Edinburgh. It appears that the male staff was confused regarding another customer . The matter is now in the hands of Consumer Direct & Trading Standard for full report . This is now the second one that was faulty from the shop prior to leaving the shop itself .”
“Most appaling service & wasting customer time on false errands .
Spent £93.10 on a Alien Vape plus extras in store on 23 December 2018 . Returned back to shop on 27 December 2018 item faulty not fit for purpose & not satisfactory quality under the sales of goods act 2015 , Followed their own instructions to obtain replacement / refund , they refused to help at the shop 38 Shandwick Place Edinburgh. It appears that the male staff was confused regarding another customer . The matter is now in the hands of Consumer Direct & Trading Standard for full report . This is now the second one that was faulty from the shop prior to leaving the shop itself .”
“Have been a customer for quite a while now and found the service and staff excellent but now i cannot get 18mg original tobacco Be pleased to know what is happening with this product”
“Great customer service, very friendly staff and they knew exactly what I needed. Vaporised Renfrew has been the best experience I have had at a cape shop yet... Normally it is complicated and I get sold things I don't want elsewhere...”
