Velocity Virtual Reviews

Name: Velocity Virtual
Rating: 3.87

3.9 Rating 39 Reviews

74 %

of reviewers recommend Velocity Virtual

Company Reviews

Questions

Metrics

3.9

Based on 39 reviews


Customer Service
Communication Channels	Email

Visit Website

Phone:

0800 953 0050

Email:

enquiries@velocityvirtual.com

Write Your review

Tell us how Velocity Virtual made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Velocity Virtual 5 star review on 13th March 2018

Rahul Jain

Velocity Virtual 5 star review on 28th June 2017

Dean

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and helpful.”

Helpful Report

Posted 6 years ago

“Easy to use service so far although being made more complicated by thier interpretation of what GDPR means.”

Helpful Report

Posted 6 years ago

“Provide good service”

Helpful Report

Posted 6 years ago

“when we needed to divert the calls it was fine at present its less. Always helpful”

Helpful Report

Posted 6 years ago

“Provides the service i require of a virtual office.”

Helpful Report

Posted 6 years ago

“From the start the service has been good , every one at the company are helpful. and very cost effective.”

Helpful Report

Posted 8 years ago

“The service is fine for our purposes and the meeting rooms are very pleasant for when we need them.”

Helpful Report

Posted 9 years ago

“I havent actually used any of the services as yet other than the registered office service and no post has been sent there to my knowledge. However the setup has been fine to date.”

Helpful Report

Posted 9 years ago

“The office is beautiful and the reception staff very helpful. In general I'm very happy. Just two issues. First, and I've already spoken to you about this, I have had one complaint from a client about how the phone was answered. My clients are often very vulnerable and I would like the phone to be answered in a professional and sensitive way please. Second, on the last occasion I had a meeting at the office, the client had already been shown up to the meeting room before I arrived and he had been given my post for some reason. Please can you make sure that clients are kept in the waiting area in reception until I am ready to take them up to the room myself. And please do not give my post to anyone else. It should only come to me. Thanks very much.”

Helpful Report

Posted 9 years ago

“Cost is high relative to service.”

Helpful Report

Posted 5 years ago

We are sorry to receive this review. Please email us at services@velocityvirtual.com with further details so we can look into this for you.

Posted 5 years ago

“To be honest I was a little disappointed. We set the office up to have a London office. I then to find that the phone is answered by the same switchboard as our Basingstoke office. I also recently visited Cheapside office while I was in London to introduce myself and familirise myself with the office as we will be booking meetings there. The team didn't appear that interested in me as new client.”

Helpful Report

Posted 8 years ago

“Service generally stable but: Correctly addressed post has been returned to sender a few times. Most recently an invoice from one of our suppliers was returned on approx 10th or 11th September resulting in late payment. Are there any measures you can put in place to prevent this happening in future?”

Helpful Report

Posted 9 years ago

“Good Points: Lovely reception staff and professional centre manager Bad Points: Sales lady didn't really "sell" what was on offer. I realised after signing up for the basic license that I needed to upgrade in order to have my business address available on companies house. Accounts department does not know what they are doing. Never got my invoices and my statement of account was wrong. Had to move over to a competitor which are providing a much better service.”

Helpful Report

Posted 5 years ago

“Lack of clarity on billing for services. Outstanding queries on VAT charged. Have not received a response even when Inland Revenue correspondence forwarded.”

Helpful Report

Posted 6 years ago

“If I could give this company 0 stars I would. On terminating the account I was given incorrect infromation. I have spent over six months trying to cancel and still nothing. Instead they continue to try to charge for a service I do not use. I simply see their actions as Fraud. Zero customer service. Merely interested in making money whatever way they can.”

Helpful Report

Posted 4 years ago

We would like to apologise for your negative experience trying to cancel your agreement. Our records show you only wanted our registered address service to be removed. To remove this service you would have had to remove our address from your Companies House account online. We take customer service very seriously and would like the opportunity to make things right, If you wouldn’t mind contacting us at your earliest convenience on 0207 959 6067, we look forward to speaking to you.

Posted 4 years ago

“Thank you. This is what I just posted in Google Review: "The enveloppes that they forward our letters does not, most of the time, glue properly (like if they have bought cheap batches of enveloppes). Most of them have worn out glue and are delievered open. In one case one enveloppe reached me totally empty because the letters it included had fallen off on its way because of the worn out glue. Twice I had HMRC correspondences of another company forwarded to me by mistake. When I emailed VV - there was a muted silence; not even an apology. I had to look out for the poor addressee and arrange to forward it. My contract copy has never been posted back to me despite my email to Skevi. Emails are also not answered. The service is bad and the staff are really careless."”

Helpful Report

Posted 5 years ago

Hello, thank you for your review. We are currently looking into the envelopes which we use to forward post. If you would like us to investigate any of your comments further please contact the office. Many thanks.

Posted 5 years ago

“Never receive invoices and then are chased to pay them or account will be put on hold even though payment terms were discussed”

Helpful Report

Posted 5 years ago

We are sorry to receive this review. We are aware that our accounts team are dealing with your case and we hope to resolve it quickly for you.

Posted 5 years ago

“Very unreliable”

Helpful Report

Posted 5 years ago

We are sorry to receive this review. Please email us at services@velocityvirtual.com with further details so we can look into this for you.

Posted 5 years ago

“Mail that’s supposed to be forwarded rarely arrives. It’s the only service I actually need and doesn’t function.”

Helpful Report

Posted 6 years ago

Velocity Virtual is rated 3.9 based on 39 reviews