Very Reviews

“ Ordered and paid for some Oakley Operatives INCLUDING next day deliVery. Ordered well in time for this. First and last time using Very as they still haven't arrived and it's 19:29 and tracking only shows them as being in the Midlands. I'm based in Dorset. Very dissapointing so won't be using them again! ”

“ DeliVery company destroyed my fence and Very are Very bad at taking responsibility. ”

“ I am extremely unhappy about the ‘new improved’ (NOT) account summary page. This is cumbersome and clunky. When clicking on the orders button, no longer can I see a clear list of orders and the prices for items I have paid. This is now an extensive complicated list which I have to scroll through unnecessary information to see what I have actually bought. Prices are no longer visible either which I find dishonest and misleading. So not only have the prices paid now disappeared from the deliVery notes ( this happened a few years ago as though to keep this info from a customer immediately seeing it….. I presume to deter from returning the item on impulse after seeing the cost), but now they have gone from the orders section of the account summary page. To view prices paid I have to now visit transaction page or statement. How is that easier for the customer? Whoever is responsible for these changes obviously does NOT use a Very account themselves. The information is now much more difficult to find and ‘obscured’ which I find dishonest!!! When big changes like this are made the customer should be involved…not just someone sitting in an office looking for something to ‘improve’ to justify their role!!!! Please can you revert to the original accounts summary page once again. It is causing anxiety in this household and I imagine many others. ”

“ Dreadful, after having 2 deliVery slots (1 week apart) having it not turn up BOTH times, 1st time they didn't know why we didn't get it, 2nd time they couldn't get it on the van. So 16days after actually buying the item, we cancelled the order & went to AO, brought more or less the same item & it was delivered the next day. Save your money & time go elsewhere, don't bother with Very. ”

“ Ordered 2 items from Very on Dec 20th. Still waiting for deliVery as deliVery company sent items to an address nearly 30km away. Have asked for a full refund and have still waiting on an update from Very. I would not recommend ordering from this company as they are Very difficult to get a response/update from. ”

“ WARNING - Do NOT Order From Very! WARNING - DO NOT ORDER FROM Very OR LITTLEWOODS (who they seem connected to): ..... I ordered a Swan 1kw Portable Radiator, on next day deliVery - it arrived, with a part missing (the foot), was clearly a return, and stinking of Mice - and had Mouse droppings inside! I reported it immediately to Very. I was told I can't be sent a replacement, but that they could take payment AGAIN, and resend it - or I could wait until the Refund was processed, and reorder - being that I don't have an extra £24, I had to wait. It took 12 days to refund me. I was offered a 10% discount and basically told that, that was the resolution to my complaint. It wasn't but the complaint was closed, and I had to wait, with no heat! I reordered it yesterday, and asked the Operator (who had her kids shouting in the background throughout, and was in her kitchen doing stuff when she answered) if she could send a message to the Warehouse to send me a new one - asking them to ensure it was NOT a return. Yes she says - she can do that, and gets on with ordering it -and taking payment. Well - the 2nd Heater arrived. .... It's ANOTHER RETURN!!!!! - It has 2 parts missing from this one - no handle or foot this time; and the instructions were ripped, and folded, and rammed down the side - and the Cable has a slice in it, with copper wiring exposed, near the plug!!!! Seriously Very - do you only have 2nd Hand stock of these Heaters!?! I'm Very not impressed! 🙁 .... ** UPDATE: I was told today, by another homeworking lady, that there was NO CONTACT WITH THE WAREHOUSE!!!! So the 1st Operator with the screaming kids, lied! .... AND to add insult to injury, I was told that you'd collect the Heater on Wednesday 18th December 2024, BUT then, I'd have to wait up for your Warehouse to process it, before you'd process the refund (not likely before Christmas!), which means I have NO heat, and NO spare money to buy another heater from elsewhere! I'm fuming!!!! I asked for a complaint to be raised about it all, and was told yes, but that the only way the complaint could be sent, was to CLOSE IT as resolved, and she asked me a couple of times if I wanted the complaint sent, which of course I do, so she closed it as resolved and sent it!!!!..... The matter is most definitely NOT resolved! ..... GIVE ME MY MONEY BACK IMMEDIATELY!!!!!!! You're nothing short of a vile Scam/Profiteering company at this point! Thanks for leaving a disabled, vulnerable adult and her elderly family in the cold, over Christmas! Disgusting Company! 🤬🤬🤬🤬🤬 Date of experience: 16 December 2024 ”

“ Please avoid this company I ordered a product for Christmas Got confirmation They took the payment Phoned today to check status of deliVery Was told it was now out of stock and it would take 10 days to receive my refund No email no call to say it was out of stock Appalling ”

“ my mother with an excellent credit rating opened a account with Very on 28/11/24 , she doesn't need credit but i suggested it would benefit her as having finance would save an extra 20% on top of black friday offers .the total of her spend was getting on for £2000 which she can afford top pay immediately but having credit took 20% of that which is a massive saving , Very came back with congratulations that the qualified for £3500 credit 0% interest for 6 months the order was placed and deliVery was expected for all products 4/5th december . on Tuesday the 3rd of december late evening her account, orders ,and credit limit was delecined despite her excellent credit rating after a phone call to Very they could not explain this and further more would not honour the the 20% even when she offered to pay in full now unfortunately my mum has missed out on black friday yes she would have had to pay in full and slightly more price with another company but she would have all her products now buying them now has had a massive price increase . APPSOLUTLEY AN APALLING COMPANY AND SERVICE DO NOT USE Very!!!!!!! ”

“ Very poor at next day deliVery yodel the company they use are disgusting had 2 deliveries 1 they smashed and the 2nd didn't deliver next day even though I paid for next day complain to Very and they do nothing ”

“ They say it’s free deliVery to click and collect from a shop no it’s not so rang them they said yes it said u haven’t spent over 40 pounds I said check yr order I have they said o yes we will refund it still waiting for up it ”