Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“They have the most useless customer care team. Obviously not based in the UK and they lie constantly. Like we will call you back, I’ve had that one 3 times! or leave it with me I will sort this out for you, Lie. or no you won’t be charged. Lie. All of this is a lie. They have cheated me out of money. I never received the order because of where the ignoramous delivery driver from Evri left it in an open to the public place, AGAIN right by a public bike and walkway. I never received the item but The item is still on my account. I will be cancelling my DD Useless service and down right frustrating”

Helpful Report

Posted 2 days ago

“Never again customer service his absolutely disgusting speaking to someone in South Africa with no training skills just keep apologising don’t even resolve your problem then send you email saying complaint resolved and closed complaint might aswell speak to a dead pigeon”

Helpful Report

Posted 5 days ago

“Good luck if you need to return items! This has happened twice now. I will NEVER buy from them again. I'm so utterly weary of this company. I returned several items because of inconsistent sizing. I only kept one item. They didnt recredit an item I had returned in the same parcel with my other returns they recredited the item I kept instead. This created all sorts of confusion I can't be bothered to go into yet again. I called them several times and didn't get through. The one time I did I was waiting 15 minutes then heard someone breathing and got cut off. I wrote an actual paper letter to head office twice. There is no email address. They emailed me a response eventually which showed they completely misunderstood my letter. I was unable to reply to the email. I contacted them via every social media profile they have. This exposed me to scammers pretending to be them responding. I also tried their "contact us form" and online chat. No resolution. Eventually a genuine Very staff member responded and told me the changes would show on my next statement. I have waited until today to view my statement. It is still exactly the same. I have kept an item which should have cost me £3.99 delivery plus £22 for the item, MINUS a 20% discount I was offered. But I'm having to pay £40 because of their repeared failure to understand the issue and by making it insanely difficult to contact them. If they reply here and say "we are very sorry, please contact us" etc. It is all LIES. They do not understand issues and they do not care. When it happened previously and I actually got through on the phone the assistant could not understand. She just started going silent and ignoring me. I naturally became frustrated and she laughed at me. I will NEVER buy from this company again. I am going to report them to Watchdog.”

Helpful Report

Posted 1 week ago

“sent back an item via their returns process, they sent a company to collect, I added tracking and can see item was returned to them and arrived at warehouse, but they are refusing to remove the item from my account..£209.00 I have proof they have picked it up, and printout of tracking…spent an hour and a half on the phone, to be told eventually I have to wait until 14 working days are up, but they would definitely call me back; and then tonight received this: (investigate what they have the item) !!!! We’re sorry you felt the need to raise this with us. Your complaint has now been logged and here is your reference: 16820268 What’s next? • We’ll carry out our investigation and as soon as we have an outcome we’ll be in touch. • We’ve included details of our Financial Services complaints procedure here for your reference. Please visit https://www.very.co.uk/assets/static/very-help-pages/FS2135-SDFC-Complaints-Leaflet-v1.pdf to learn more about our Financial Services complaints procedure. A hard copy can be provided upon request. If you’ve received this by post, we’ve enclosed a copy of our Financial Services complaints pro”

Helpful Report

Posted 3 weeks ago

“Ride and unable to understand customer services. Order expenses iPhone, paid for tracking and special delivery. Not delivered, no one informed us and now saying it could be by the end of the week ! Won't refund or speak to couriers to find out where or when it will be delivered. Tracking number doesn't work . Feel like we've been ripped off Avoid high value orders with this company”

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Posted 1 month ago

“Item not what it looked like - returned it and 6 weeks on am still waiting for money to be returned to my credit card.”

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Posted 1 month ago

“Cancel orders for no reason impossible company to deal with avoid at all costs time wasters”

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Posted 1 month ago

“Confronted with a serious and stressful problem I couldn’t handle on my own, I reached out to IGRINC.ORG after seeing positive reviews. Their response was remarkably quick and clear, without any delays or confusion. The support team carefully listened to every detail of my situation, fully understanding my needs before offering any solution. Their commitment to thoroughly grasping the issue before acting was evident throughout.”

Very 1 star review on 30th September 2025

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Posted 2 months ago

“An item wasn’t delivered and the carrier confirmed it had been lost. There was no way to contact Very via the app, I had to call where I have was left on hold for 35 minutes. There was a delay on the line which made it difficult, I had to go through security questions multiple times. Support via the website and app is so limited.”

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Posted 2 months ago

“Ordered an graphics card off them and they decided to return it without my consent and now I'm sat here 2 and half grand down the drain whilst it's sat in their warehouse and refuse to give me my money back.”

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Posted 3 months ago

“I returned a shark carpet cleaner to you fully intact which was under guarantee. You sent it back to me saying I returned it with parts missing. So untrue. What you have done is criminal. Just to get out of giving me a replacement or refund.”

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Posted 3 months ago

“Ordered my very first item from very and what a nightmare , very saying order as been delivered, it hadn't, and Yodel saying item returned to very , unable to deliver , they said , even though I booked the delivery to one of their drop-off points of which I received an email from Yodel confirming this , this happened twice , even Verys customer service couldn't understand it ,was told to cancel order then reorder , the item was about £30 more expensive than when I ordered it the first time , I cancelled the order and the account, the item was a shark fan , must say this is worst online shopping experience I've had”

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Posted 4 months ago

“Best service”

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Posted 4 months ago

“They charged me for an expensive mattress that they never delivered 🙁”

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Posted 4 months ago

“Ordered a Super King bed frame that arrived with incorrect internal dimensions. Very approved the return, but collection never happened despite multiple scheduled dates. Fastway marked false attempts with no contact or visit. After over 3 weeks, countless phone calls, and no written resolution, I’m left storing a bulky item with no refund. Very insists on phone-only support and avoids accountability. Disappointing experience — would not recommend.”

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Posted 5 months ago

“I ordered a blouse on 31st May and returned it on 6th June. Despite phoning, I am still awaiting my refund if £36.50. The person I spoke to on the phone said she would 'chase it up', but if I haven't received the refund by 27th June, I have to phone again, but it could take another 14 days from that date. This is shocking service! I will NEVER order from 'Very' again!”

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Posted 5 months ago

“I would discourage anyone from ordering from very. My furniture item arrived damaged in 5 places. Very them gave me the run around for over 5 weeks, during which they took 4 different occasions to collect my item, lied to me and held nearly £200 from me. I had to make 6 phone calls to arrange collection refunds and chase them numerous times. Their attitude through it all was rude and unhelpful even blaming me at times.”

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Posted 5 months ago

“Ordered and paid for some Oakley Operatives INCLUDING next day delivery. Ordered well in time for this. First and last time using Very as they still haven't arrived and it's 19:29 and tracking only shows them as being in the Midlands. I'm based in Dorset. VERY dissapointing so won't be using them again!”

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Posted 6 months ago

“Delivery company destroyed my fence and Very are very bad at taking responsibility.”

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Posted 7 months ago

“Every transaction I’ve done was easy”

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Posted 7 months ago

Very is rated 1.7 based on 1,714 reviews