Ordered Marc Jacobs decadence as it was in low stock and high demand as a Xmas gift for my girlfriend and only available through very. Cost £109. When it arrived it was a cheap woman’s coat labelled and barcoded as the perfume. By now stock had ran out so knew I could not get another one. When I rang a male answered after nearly 20 mins with awful music blaring and we clearly had a severe language barrier problem and after going through security checks and explaining he said I was through to the wrong department. Almost straight away he patched me through where I had to give all the security checks again and explain and what do you know I was through to the wrong department and apparently I was speaking to the people that handle fraud. She put me on hold and 16 mins later a female answered again struggling to understand each other I had to do all the security checks and explain again!!!!!! By now I was fuming and was told to return it and it will take up to 2 weeks to get my money back. 6 days have past iv had no return confirmation so have no gift and am £109 down. Company is a joke will never use again had unskilled staff in all departments it seems. Will be in touch with my credit card company tomorrow to get my money back. Joke. 0/10 merry Xmas very.