Vesta Stoves Reviews

Name: Vesta Stoves
Rating: 3.21

3.2 Rating 47 Reviews

53 %

of reviewers recommend Vesta Stoves

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3.2

Based on 47 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Vesta Stoves 5 star review on 23rd May 2022

Vesta Stoves 1 star review on 4th June 2021

Anonymous

Vesta Stoves 5 star review on 1st July 2020

Fred Talbort

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service. Fantastic workmanship. Very happy.”

Helpful Report

Posted 6 years ago

“Delayed Delivery, Missing Parts, False Information on Delivery and Delivery Tracking. Ordered stove with added extras; Order didnt arrive on time with full components and ever since waiting for the components and been told several times many false information about the delivery dates/times as well as also given the TNT reference numbers which doesnt even exist. Cant imagine how the company thinks it is acceptable to give false information to the customer. I hope Vesta management realises this and sort this out”

Helpful Report

Posted 6 years ago

“Great stove. We love the vesta v8 we bought from Vesta. The finish is beautiful and burns much hotter than our old stove.”

Helpful Report

Posted 6 years ago

“I am writing this on behalf of my friend, i am totally disgusted at the way Vesta Stoves has treated my friend who was trying to help hus daughter whi has recently moved to the Orkney Islands. My friend ordered a multi fuel stkve from Vesta September 2018, this was delivered however without the bottom grate leaving it as a wood burner, the stove needed to be Multi as the weather up there is extremely cold. After 3 unsuccessful attempts it was decided to return the stove and at further cost to my friend it was bought back to the mainland. Vesta agreed a full refund but retracted that as on its eventual return there was some sellotape marks on the stove, for that they charged my friend 200 pounds. Disgraceful.”

Helpful Report

Posted 6 years ago

This customer doesn't understand basic principles of returns. If you buy an item , return it after 6 months with marks on the paint then you do not get a refund. Instead we reduce the refund by the cost of repairs only. Cant be any fairer than that I am afraid. The stove came back with the multi fuel kit inside so your 3 unsuccessful attempts remark is nonsense The stove was returned following a family dispute as the daughter wasn't happy that her father only purchased the stove and not the whole flue system as well. We happily accepted a return after 6 months but wont foot the bill to rectify damage for you.

Posted 6 years ago

“Fast and efficient service. Very well built stove. Best on the market.”

Helpful Report

Posted 7 years ago

“We bought a v12 and absolutely love it. It throws out so much heat and looks gorgeous. Great the way you can choose the colour you want. A visit to the workshop is a must as the guys there are really helpful.”