Vesta Stoves Reviews

Name: Vesta Stoves
Rating: 3.27

3.3 Rating 44 Reviews

55 %

of reviewers recommend Vesta Stoves

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3.3

Based on 44 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Vesta Stoves 5 star review on 23rd May 2022

Vesta Stoves 1 star review on 4th June 2021

Anonymous

Vesta Stoves 5 star review on 1st July 2020

Fred Talbort

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't received the stove I ordered 7 weeks ago. Their website said delivery due last week, also had an email to confirm this. It didn't arrive. Had trouble getting hold of anyone, no replies...live chat is ignored! I was told the glass was late and that it would be sent out the next day for delivery today...well, after waiting in all day yet again...no delivery! No response from either their email account, 'live' chat, phone number or even their FB account. Lead time was supposed to be 4 weeks! Had to cancel our Hetas engineer twice now. Wondering what the point of their lifetime guarantee is if you can't actually get in touch with them! Will it ever arrive?”

Helpful Report

Posted 3 years ago

“I buy a LOT of things online from all over, have done for years... and have to say vast majority of the time, things are absolutely fine. Then I made my Vesta Stoves order, and the fun began. And by fun I mean frustrating nightmare. First of all...on a positive to be fair... the stove (once finally arrived) is very nice, seems well built, and is good looking. That is where the positives end however. Like other customers I've seen leaving reviews; I ordered more than one item, in fact 6 or 7 overall. After 8 weeks now I am still waiting for 3 of them. Attempting to contact via email or phone is pointless. If you're lucky you'll get a reply from an email, with about 5 words, saying something like 'on its way soon'. The 'Live Chat' seems the best way of actually having some contact with them. I've had dates promised that still haven't been met. I will be raising a PayPal dispute. Actually a real shame, as the stoves seem good. However the customer service is the worst I've experienced, with no exaggeration. The frustrations could have been avoided or at least reduced if somebody actually cared enough to give some detailed responses to my queries, and give honest, realistic updates. After researching the company after 7 weeks of frustrations, I was gutted to find all of the negative feedback from people who have suffered in a similar way. Shame.”

Helpful Report

Posted 3 years ago

“Delayed Delivery, Missing Parts, False Information on Delivery and Delivery Tracking. Ordered stove with added extras; Order didnt arrive on time with full components and ever since waiting for the components and been told several times many false information about the delivery dates/times as well as also given the TNT reference numbers which doesnt even exist. Cant imagine how the company thinks it is acceptable to give false information to the customer. I hope Vesta management realises this and sort this out”

Helpful Report

Posted 4 years ago

“I am writing this on behalf of my friend, i am totally disgusted at the way Vesta Stoves has treated my friend who was trying to help hus daughter whi has recently moved to the Orkney Islands. My friend ordered a multi fuel stkve from Vesta September 2018, this was delivered however without the bottom grate leaving it as a wood burner, the stove needed to be Multi as the weather up there is extremely cold. After 3 unsuccessful attempts it was decided to return the stove and at further cost to my friend it was bought back to the mainland. Vesta agreed a full refund but retracted that as on its eventual return there was some sellotape marks on the stove, for that they charged my friend 200 pounds. Disgraceful.”

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Posted 5 years ago

This customer doesn't understand basic principles of returns. If you buy an item , return it after 6 months with marks on the paint then you do not get a refund. Instead we reduce the refund by the cost of repairs only. Cant be any fairer than that I am afraid. The stove came back with the multi fuel kit inside so your 3 unsuccessful attempts remark is nonsense The stove was returned following a family dispute as the daughter wasn't happy that her father only purchased the stove and not the whole flue system as well. We happily accepted a return after 6 months but wont foot the bill to rectify damage for you.

Posted 5 years ago

Vesta Stoves is rated 3.3 based on 44 reviews