“
Everyone, EXCEPT Viatour worked with us to cancel or refund our trip.
”
posted 5 years ago
- Jan
“
An hour and 30minutes later still no one came I rang again and spoke with a lady who kept me
On hold over 25 minutes to tell me she couldn’t get in touch with the tour company and I would have to just get a taxi and they would refund me.
”
posted 5 years ago
- Ashton
“
When we called customer service, they explained that the system never showed the trip we had selected, however they would process a refund.
”
posted 5 years ago
- Andrew
“
After talking to this representative he also said he would NOT REFUND us for the shuttle we paid for which we had both a confirmation and a bank statement for.
”
posted 5 years ago
- Anonymous
“
Tried to book tour for New Orleans and the Viator site switched dates and booked the changes and will not change or refund the monies.
”
posted 5 years ago
- PISSED C
“
Not even 1 star. Not reputable. False advertising. Cancelling already booked and confirmed tour. Extremely disappointing. Be aware as refund is difficult and takes a while.
”
posted 5 years ago
- Brigitta
“
I am in PayPal dispute with Viator trying to get my refund for a tour cancelled by operator.
”
posted 5 years ago
- Vicki
“
Their service in Cambodia and Thailand through their vendor is terrible. Asked for a refund for transportation that was NOT provided was rejected multiple times. Do not use this company as they are not trustworthy and will not back the customer!
Rip off company!!!!!!
”
posted 5 years ago
- Mark
“
DONT BUY ANYTHING WITH THEM, SCAMMERS!!!! These motherfuckers!!! I bought thickets for the LOUVRE on nov 17 to go next day and they sent me expired tickets with passed date!!! I called my bank and accused them of fraudulent!! I also called their USELESS customer service # which refused to send me the correct tickets or give me a refund! DONT USE THIS WEBSITE EVER!!!!!!!!!
”
posted 5 years ago
- Anonymous
“
We booked a Luau through Viator in Waikiki while on a cruise. After taking a cab to the site "The Waikiki Aquarium" we were informed the luau was canceled. When we called to complain we were told a phone call message was left at our house. So after $40 in cab fairs on our one and probably only trip to Hawaii we did not get to a luau. It took us over 2 weeks to get our refund,minus the $40. Think twice!!!!!
”
posted 5 years ago
- Joe K
