vidaXL Reviews

1.6 Rating 14 Reviews
14 %
of reviewers recommend vidaXL
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vidaXL 1 star review on 11th April 2024
Anonymous
vidaXL 1 star review on 11th April 2024
Anonymous
vidaXL 1 star review on 11th April 2024
Anonymous
vidaXL 1 star review on 11th April 2024
Anonymous
vidaXL 1 star review on 11th April 2024
Anonymous
vidaXL 1 star review on 11th April 2024
Anonymous
vidaXL 1 star review on 30th March 2024
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5
Anonymous
Anonymous  // 01/01/2019
1
Unverified Reviewer
I had the misfortune of purchasing two items from Vidaxl.uk, and both experiences were nothing short of disastrous. The first, a wall shelf, arrived covered in grime, dust, and with visible cracks. Despite my complaints, the company initially tried to offer a laughable £4 refund, which was insulting given the £44 original purchase price. After further negotiation, they begrudgingly provided a £30 voucher, which I reluctantly used to purchase a coffee table. To my dismay, the coffee table was in an even worse condition than the shelf, with extensive scratches, cracks, and layers of grime rendering it utterly unusable. It's clear that Vidaxl.uk cares little for the quality of their products or the satisfaction of their customers. Save yourself the hassle and avoid this company at all costs. A 1-star rating is too generous for such abysmal service and products.
vidaXL 1 star review on 11th April 2024 vidaXL 1 star review on 11th April 2024 vidaXL 1 star review on 11th April 2024 vidaXL 1 star review on 11th April 2024 vidaXL 1 star review on 11th April 2024 vidaXL 1 star review on 11th April 2024
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Posted 4 weeks ago
1
Unverified Reviewer
I bought a 4 piece floating shelf from them. It arrived full of dust and grime, like it sat in the back of the warehouse for 5 years, and it was also broken, so it ended up in the bin. Contacted support, and they offered a 4£ partial refund instead of the original 50£ i paid. What a joke of a company.
vidaXL 1 star review on 30th March 2024
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Posted 1 month ago
5
Berta
I have seen vida xl products on different shops, and decided to buy a nice sofa set with the coffee tables for the basement of my house, where we have a lot of friends coming to visit us. totally recommended, very nice colors and good price.
vidaXL 5 star review on 22nd March 2023
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Posted 1 year ago
1
Gian
I ordered a massage bed. The piece arrived not only dirty but also ruined, as if it had been used before. In addition, the latch does not close the bed properly, which by moving it a tiny bit, opens! I wrote twice but after weeks I never received any reply. Very disappointed with the customer service.
vidaXL 1 star review on 13th December 2022 vidaXL 1 star review on 13th December 2022
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Posted 1 year ago
1
J.O.
DO NOT BUY your furniture from this company! Goto IKEA or someplace else I ordered SKU:810434 black 140x200 bed frame 1st problem: The wood pieces were in terrible condition. Spay painted with a powder black. It was coming off on my hands as I touched the wood parts. 2nd problem: A few pieces of wood were sticky and chipped. I chatted finally with a real person (no ph# is available). They asked if I wanted a partial refund or to return it. I opted for the €30 partial refund because I could re-paint the boards. So I did that. 3rd problem: While putting together the pieces I painted there are 2 missing main parts! There should be 4 x "B" black wood parts for the side boards. They sent 2 of the 4 "B" parts and 2 different boards with different holes on them. The bed frame can't be put together. I chatted again with a person and she said they can't send me the correct parts because I already opted for the partial refund. Had I known I didn't have all the crappy parts in the 1st place I would have indeed asked for a full refund and return. I asked to speak to a manager...Answer = "No". I have been told they will have a manager contact me in 3 days to speak about my escalated issue. I highly doubt they will take a return and I will only be lucky if they send me the 2 correct parts. DO NOT BUY FROM THIS COMPANY!
vidaXL 1 star review on 2nd September 2022 vidaXL 1 star review on 2nd September 2022
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Posted 1 year ago
vidaXL is rated 1.6 based on 14 reviews