“Wat een waardeloos bedrijf is dit. Niet normaal. Verstuurd naar foutief adres. Fout 1 hoe is dat in godsnaam mogelijk. Dan zou er niet eens een verzendlabel uitgeprint kunnen worden als het adres niet klopt. Vervolgens moet ik zelf zien bij de tracking dat de vervoederen om het juiste adres heeft gevraagd bij VidaXL. Hier heeft VidaXL niets mee gedaan. Fout 2! Ik vraag me af waarom de klant dan zijn telefoonnummer moet achter laten? voor dit soort gevallen toch? Vervolgens neem ik zelf contact op met VidaXL. 2x een terug bel verzoek ingediend via de site. Wordt niet gebeld. fout 3! Per mail draaien ze om het probleem heen en wordt mij toegezegd dat het alsnog is opgestuurd naar het juiste adres. Dit gebeurd niet. Fout 4! Spullen zijn retour afzender. Daar wordt nota bene door het escalatie team niet eerlijk over gedaan. Er is mij meerdere malen bevestigd dat het alsnog naar mij is verstuurd. En nu meer dan 2 weken later nog steeds geen spullen. Niemand doet wat juist is. Wat een belachelijk slecht bedrijf is dit. Eens en nooit nooit meer.”
“What an awful company, tried to cancel my order before it was sent and contacted the company the guy said cancel the delivery my end and once done will be cancelled.
Going around in circles with the guy who said this in the 1st place and now have to wait for the item to be cancelled what a load of rubbish!”
“Horrid company. Deliberately lying on their adverts. Further lying in customer service. They even sent by screenshots that prove they are lying about late dispatch and the origins of their products. I am disgusted with this company. Probably the worst experience I have had with an online retailer.”
“We bought a metal shed and it had so many pieces to put together. The metal parts were real sharp and dented already. There was a plastic film over it that was hard to remove. We contacted them and they gave us €40 discount, but now I know how bad their quality is, I will never order from them again.”
“pump, instead of 3-5days delivery, they took more than month. There is no service phone, i was assisted by emails, each day different service guy different people.
They do not care of damage, and for unfunctional device proposed 30eur return (pump costed 200eur) or 50eur store coupon. They was asking to return unit, for them to ship another, with extra lead time of additional 10-13days.
Service list:
Tzveta
Giedre
Salve Francia Nicolas
Darwin Payba
Emy Deng
Joanna Paula M. Lisondra
Angelica Fajardo Manalo
Candy WH”
“Bad quality furniture and drilling holes missing. You have to guess where to drill and how much to drill. The tv closet had blue led lights on the picture home it arrived green. Shortly never buying at vida xl anymore.”
“The worst online shopping experience I've ever had
Their customer service is impeccable, from the ease of contact to the immediate refund of returned products.
However, since it's not expected to buy furniture just to return it, this positive experience does not in any way outweigh the terrible shopping experience that VidaXL provides. I have been trying to furnish my apartment for 90 days, because all the furniture I tried to purchase from VidaXL, whether bought through marketplaces or from their own online store, arrived with damages and/or missing parts.
There were three purchase attempts, all in vain. Definitely the worst online shopping experience I've ever had. I do not recommend the store, nor their own-manufactured products.
That said, I believe there is always room for improvement in any company, so I suggest that instead of focusing solely on expansion, they should focus on improving the company's production line. It is unacceptable for a company the size of VidaXL to deliver furniture with missing parts, and even worse, not have those parts in stock for customer delivery, causing the inconvenience of disassembly, packing, waiting for collection, etc. (even though this process is very efficient).
VidaXL never again!!!!!”
“Terrible experience, so many pieces missing and the "manual" is completely useless 4 different professional handymen men form 2 different companies couldn't install it . It's just laying there in my livingroom creating a mess .”
“got the Vida xl 3x6 gazebo and it's honestly so bad and flimsy and it's now damaged my car. the instructions are awful and it's just badly made and doesn't sit well when assembled. the best quality part is the sun shade cloth.
VERY UPSET WHEN I CANT REALLY AFFORD TO BUY IT IN THE FIRST PLACE BUT GOT IT AS A GIFT TO MYSELF”
“horrible, wrong wholes, wrong cuts, poor quality materials, horrible schematics for assembly
similar ikea product is around 2000lei
vida xl product its 1764lei [i had 10% discount]
poor customer service - i sent them images with the problems I encountered and they still don't get it!
they won't let me post a product review on their website
NEVER AGAIN!”
“Ik heb een tuinbartafel met 6bartafel besteld bij vidaxl krijgt ze niet op bezorgdag en toen ik ze openmakt om in elkaar te zeten was een rotzooi of was het all gebruikt of slecht gemaakt met veel kraas op de hout schroev pleken klopt niet en veel meer,ik heb contact via mail om ze terug te komen ophallen ze geeft een dag en komt niet en terug contact zegt ze het ga nu 3 dagen duren maar nog steeds geen andere afspraak ze zijn gewoon slecht service slechte producten nooit meer ga ik bij hun bestellen geen 1ster waard zijn ze”
“Terrible on ALL levels
Terrible.
Ordered a relief table.
It arrived within 6 days but the quality of the table is below all criticism.
The product is full of dirt and dust, also smells very bad. Not only that but the nails that hold the parts of the table together are not nailed correctly, so there are large gaps in several critical places, which also means that the table is not straight and loses its stability. Not to mention the awful aesthetics. It looks like a 10 year old woodworking student made the table. Cost? SEK 1,500.
Contacted customer support as I want my money back because I refuse to pay full price for something that is so defective.
They were willing to refund 10% of the amount or give a discount coupon on the next purchase. I said I don't accept any of the options and want refund at reasonable level >50%. Got a reply that they confirmed that I want a coupon and that it will be sent within 1-3 days. WHAT?
Lousy company, lousy goods and lousy support.
BUY. NOT. FROM HERE! RUNNING!”
“NEVER BUY FROM vidaxl!
I ordered a coffee table which, according to the description, had to arrive assembled. I hoped - and needed - to use it immediately. Instead, however, I received a box with strange loose wooden parts, VERY FAR from an assembled table. It has NOT solved my problem but created a NEW one!
Finally, I've started assembling the table. It turns out the vidaxl product is of such poor quality, the fasteners are so tragic, and all the ends do not fit together so much that, having already wasted 100 euros on the failed vidaxl purchase, I will still have to buy a drill!
I regret not reading the reviews before ordering. They are very, very bad all over the internet. NEVER EVER buy from vidaxl.”
“Steer clear, they sell lousy rubbish that is of extremely poor quality, fits badly, is full of damage and the finish can't stand anything. The package was full of chip dust and on top of it all, parts were missing. When you complain and want to return, they are very difficult, either they will give you a gift card of 2/3 of what you paid or refund half. Since I didn't want a new product, or a gift card for 2/3 of the price to buy more rubbish from them, I took what little I could get back.
I gave them a less than pleasant review on Trustpilot, when they saw this, they first tried to get me to delete it, then they tried via Trustpilot to say that the review was fake, then they tried to bribe me with NOK 200 to delete the review (I was only willing to do so in case of full settlement) Have saved the emails so can prove this”
“I bought from them the worst cages I have ever received in my life!! They didn't write that the product is disassembled and it's easy to assemble everything like ikea! that it is not possible to build it well. The quality is very very poor and very dangerous!! Not suitable for a small dog and I paid 200€ for each cage that even chickens can escape!! Very smart that you can't write a review on the product”
“what joke
they do not deliver your package and they want you to find out all the details about your shipment (WHICH THEU DO HAVE ALREADY), print the form, fill it in handwriting, scan it, email it and wait to discover that some of the details do not exactly match and you have to do it all over again? thank you very much, keep my 50 EUR and have fun with it..
never again vida xs”
