VioVet Reviews

“ Called Monday to make sure it had come in as I need it and was told it hadnt, they have no idea when its coming and cant/wont chase it! All they wanted to do was cancel my order which will take up to 10 days to get my refund Appalling service, customers dont necessarily want to be forced to cancel orders and might not have the money to buy it again whilst they wait for your refunds. ”

“ Very poor customer service and a complete waste of the customer’s time. ”

“ A very poor service. ”

“ They sent the wrong item. I had no response from customer service so went to PayPal. I returned the item but VioVet still haven't refunded despite confirming that they have received the item back. ”

“ My prescription for my dogs Nexguard didn’t last the prescribed time so I’m left with 4 months out of date tablets. Customer service awful was told I should have let them know within 30 days ( terms & conditions) therefore they have no interest in resolving. Seems you have to check someone else’s incompetence on receiving drugs. Won’t use them again. ”

“ Delivered wrong product. Customer Service absolutely useless. They needed a photo of the wrong product before they would do anything! Avoid. ”

“ I feel compelled to share my extraordinarily disappointing experience with VioVet, particularly regarding their customer service, which has not only been poor but has significantly impacted my dogs health. ”

“ Terrible customer service, Take my £94.98 then do not despatch when promised. My 13 year old dog is waiting for his librela injections and it still says checking prescription 4 days later. Phoned customer service on hold for nearly 30 minutes. was told they could not tell me when I could expect delivery. Do not reply to emails. Meanwhile my dog needs his medication. AVOID especially if ordering medicines ”

“ I am writing to express my dissatisfaction with the recent decline in the quality of service provided by your company. ”

“ I placed an order on 7th Jan 24 - 3 weeks later it’s not even been shipped! I sent an email & got a “Dear John” reply about them moving over Christmas but that does not help! Phone line is constant busy. They’ve had all the money for 3 weeks & I fear cancelling my order will result in ages to get my money back - really poor customer service ”