“Spent time reserving a seat online for family member to sit next to us on plane. Checked in to find Virgin has reallocated the seat to another person and moved our family member. When brought to their attention, there was nothing but empty apology and "seats are only reserved when you check in", so why do they get us to waste time prior to the flight? Very angry unhappy customer who will never book with Virgin Again.”
“Given misleading information when we booked 'extra leg room seats' which caused lots of problems. And by far the worst airline food I've ever had - disgusting. Won't be choosing Virgin again...”
“Virgin have gone down hill over the past 5 years, the flights are always understaffed, rude and unhelpful. I now fly Air New Zealand when I travel to LA its such a much more enjoyable experience.”
