“Ordered a phone, broke within two weeks, was told it was not covered by Warranty Complained and was told to send the phone back and a returns pack would be sent. 3 weeks and 6 phone calls later returns pack arrives, send phone back and it was returned next day advising it was faulty.
Phones again and was told phone was faulty. Advised I told the company this 3 weeks ago and I wasn't trying to hide that face. was told it would have to be investigated with the courier to see if they damaged it. Advised this want the case but followed there process, was advised I would get a call back.
5 weeks after my initial call made a complaint to the ceo and returned the phone and got my money back.
However got a letter saying that I was in arrears - had to ring again and was assured I did not have to pay this. 8 weeks 22 phone calls 4 letters and 4 emails later it seams (!) to be sorted.
On thing is very apparent is that the call centre agents do not read account notes as I had to explain the situation every time I rang in.
I used to work here and I'm shocked at how far standards have slipped.”
