“Buyer Beware! I have had a subscription for the Genius kcups for years. 4 boxes for 60 days. Should have received them beginning of May. Did not and my subscription disappeared from my account! How does a company do business this way? I ended up ordering 3 boxes for 60 days because the price went up substantially, May 20. Apparently that was why they deleted my subscription! It is now June 3 and now being told they don’t know when it will ship. I am so angry that they didn’t inform me their price was going up and have no idea when I will receive it. Will be looking for another company to do business with!”
“Buyer Beware! I have had a subscription for the Genius kcups for years. 4 boxes for 60 days. Should have received them beginning of May. Did not and my subscription disappeared from my account! How does a company do business this way? I ended up ordering 3 boxes for 60 days because the price went up substantially, May 20. Apparently that was why they deleted my subscription! It is now June 3 and now being told they don’t know when it will ship. I am so angry that they didn’t inform me their price was going up and have no idea when I will receive it. Will be looking for another company to do business with!”
“I don’t really do reviews but this one I’ll do since it’s pricey. Received the coffee yesterday, I got the Boost one. I tried today but not satisfied no taste of coffee at all as if it just gives a color on the water and a good smell.”
“I ordered three bags of coffee. They were charged to my bank account. I never received them. When I track the shipment it shows they were never delivered yet I can’t get a response from Vita Cup. I’ve protested the charged with my bank.”
Hi Melani,
We are sorry to hear you have not received your order. Please send an email to customerservice@vitacup.com and someone on the team will assist you with locating your order or reshipping it if needed.
Thank you so much!
“the delivery time was absolutely unacceptable. I had to go out and buy coffee on the economy, after buying your expensive coffee. I'm sorry, i love your coffee, but i cannot accept the disregard you showed me a long time customer. Good luck in your business...”
“I drink only decaf since having a heart issue about a year ago. When I saw your ad, I thought I would try the decaf and get some regular for my wife. But the decaf was just awful! It didn’t even taste like coffee. I will be sending it all back.”
“I really like the product but the customer service has been really bad. I wanted to get it wholesale and hit roadblocks over and over. It's very expensive but I would like to get it for my patients so I was hoping wholesale was an option.”
