VonHaus Reviews

“ The customer service is excellent. I had a problem with the item I ordered, I contacted CS and they replied promptly offering a replacement. When I requested a refund instead they arranged for this to happen without quibble and sorted the refund as soon as the item was collected. I wouldn’t hesitate to use them again. ”

“ I bought a BBq grill and for some reason it could not be delivered on time. I reached out to customer service and the team at VonHaus were absolutely wonderful. They took care of the delivery, cancellation, refund and kept me informed on everything during the process. I couldn't test the BBQ grill itself but I am sure it would have been wonderful as well. Highly recommended. ”

“ So customer service excellent but the actual Gazebo ripped at the Velcro fastenings within a couple of hours of it being up on a calm day. ”

“ I was expecting a replacement cover - no! I got a full gazebo! This is what you call customer service. ”

“ I recently ordered 2 Adirondack chairs from VonHaus which arrived within a week. Unfortunately, one of them had a manufacturing fault which I reported immediately. VonHaus offered to replace the chair at no cost and the replacement was despatched to me within days. I have been very impressed with the customer service and the speed with which this problem was sorted out. ”

“ Great customer service. Very responsive. ”

“ Excellent customer service. Very helpful with anything at all. Will definitely shop with them again. 👍🥳 ”

“ Vacuum is very good, has good strong suction as well, very happy with the service, definitely recommend. Thank you so much. ”

“ Although there was very slight damage due to delivery, everything was sorted quickly and efficiently. Great service on a good quality BBQ. ”

“ Absolutely delighted with the service I've recieved so far, bbq was slightly damaged on arrival, contacted the company straight away and they've been extremely helpful, just waiting for the replacement parts to arrive. The bbq is amazing ”