VRBO® Reviews

"Vrbo worst company ever for rental listing's. Worst customer services! They will not help you with any problems you have had with rentals that you rent thru them. We stayed in a property listed on vrbo and this place was a completely disgusting unsanitary property. The house wasn't cleaned before we arrived. We showed up and called the owner of the property telling him it was left disgusting and unsanitary. He responded he was sorry but the he didn't get cleaners out there until the 3 day we were there. So we had to buy cleaning supplies the first day to do all the cleaning ourselves. We had $400 in out of pocket cleaning products including shop vac and mops and paper towels and disinfected wipes. Pool cleaners showed up on the 3rd day and told us that the pool we had been swimming in for the 2 previous days didn't have a filtering system or pump that worked. And they haven't been out to clean the pool in a month so we were swimming in a unsanitary disgusting pool! We reached out to VRBO and sent in 30 plus pictures and videos of this disgusting property. We also let them know the back doors don't lock so we were staying a property that wasn't safe or secure for our multiple families. Every staff member apologize and said they would never have been able to stay there and the would work to get us refunded. Today marks 6 weeks since we stayed at that property and VRBO contacted us and said they can't give us any type of reimbursement for cleaning supplies or refund for stay due to cleanliness???? Which is absolutely horrible!!! We will be filing legal actions and just submitted all pictures and videos and correspondence from VRBO to the health department! I hope there property get closed down along with VRBO! No body should have to go through this! It's a horrible business practice!"

"Vrbo worst company ever for rental listing's. Worst customer services! They will not help you with any problems you have had with rentals that you rent thru them. We stayed in a property listed on vrbo and this place was a completely disgusting unsanitary property. The house wasn't cleaned before we arrived. We showed up and called the owner of the property telling him it was left disgusting and unsanitary. He responded he was sorry but the he didn't get cleaners out there until the 3 day we were there. So we had to buy cleaning supplies the first day to do all the cleaning ourselves. We had $400 in out of pocket cleaning products including shop vac and mops and paper towels and disinfected wipes. Pool cleaners showed up on the 3rd day and told us that the pool we had been swimming in for the 2 previous days didn't have a filtering system or pump that worked. And they haven't been out to clean the pool in a month so we were swimming in a unsanitary disgusting pool! We reached out to VRBO and sent in 30 plus pictures and videos of this disgusting property. We also let them know the back doors don't lock so we were staying a property that wasn't safe or secure for our multiple families. Every staff member apologize and said they would never have been able to stay there and the would work to get us refunded. Today marks 6 weeks since we stayed at that property and VRBO contacted us and said they can't give us any type of reimbursement for cleaning supplies or refund for stay due to cleanliness???? Which is absolutely horrible!!! We will be filing legal actions and just submitted all pictures and videos and correspondence from VRBO to the health department! I hope there property get closed down along with VRBO! No body should have to go through this! It's a horrible business practice!"

"Vrbo worst company ever for rental listing's. Worst customer services! They will not help you with any problems you have had with rentals that you rent thru them. We stayed in a property listed on vrbo and this place was a completely disgusting unsanitary property. The house wasn't cleaned before we arrived. We showed up and called the owner of the property telling him it was left disgusting and unsanitary. He responded he was sorry but the he didn't get cleaners out there until the 3 day we were there. So we had to buy cleaning supplies the first day to do all the cleaning ourselves. We had $400 in out of pocket cleaning products including shop vac and mops and paper towels and disinfected wipes. Pool cleaners showed up on the 3rd day and told us that the pool we had been swimming in for the 2 previous days didn't have a filtering system or pump that worked. And they haven't been out to clean the pool in a month so we were swimming in a unsanitary disgusting pool! We reached out to VRBO and sent in 30 plus pictures and videos of this disgusting property. We also let them know the back doors don't lock so we were staying a property that wasn't safe or secure for our multiple families. Every staff member apologize and said they would never have been able to stay there and the would work to get us refunded. Today marks 6 weeks since we stayed at that property and VRBO contacted us and said they can't give us any type of reimbursement for cleaning supplies or refund for stay due to cleanliness???? Which is absolutely horrible!!! We will be filing legal actions and just submitted all pictures and videos and correspondence from VRBO to the health department! I hope there property get closed down along with VRBO! No body should have to go through this! It's a horrible business practice!"

"Vrbo worst company ever for rental listing's. Worst customer services! They will not help you with any problems you have had with rentals that you rent thru them. We stayed in a property listed on vrbo and this place was a completely disgusting unsanitary property. The house wasn't cleaned before we arrived. We showed up and called the owner of the property telling him it was left disgusting and unsanitary. He responded he was sorry but the he didn't get cleaners out there until the 3 day we were there. So we had to buy cleaning supplies the first day to do all the cleaning ourselves. We had $400 in out of pocket cleaning products including shop vac and mops and paper towels and disinfected wipes. Pool cleaners showed up on the 3rd day and told us that the pool we had been swimming in for the 2 previous days didn't have a filtering system or pump that worked. And they haven't been out to clean the pool in a month so we were swimming in a unsanitary disgusting pool! We reached out to VRBO and sent in 30 plus pictures and videos of this disgusting property. We also let them know the back doors don't lock so we were staying a property that wasn't safe or secure for our multiple families. Every staff member apologize and said they would never have been able to stay there and the would work to get us refunded. Today marks 6 weeks since we stayed at that property and VRBO contacted us and said they can't give us any type of reimbursement for cleaning supplies or refund for stay due to cleanliness???? Which is absolutely horrible!!! We will be filing legal actions and just submitted all pictures and videos and correspondence from VRBO to the health department! I hope there property get closed down along with VRBO! No body should have to go through this! It's a horrible business practice!"

"Vrbo worst company ever for rental listing's. Worst customer services! They will not help you with any problems you have had with rentals that you rent thru them. We stayed in a property listed on vrbo and this place was a completely disgusting unsanitary property. The house wasn't cleaned before we arrived. We showed up and called the owner of the property telling him it was left disgusting and unsanitary. He responded he was sorry but the he didn't get cleaners out there until the 3 day we were there. So we had to buy cleaning supplies the first day to do all the cleaning ourselves. We had $400 in out of pocket cleaning products including shop vac and mops and paper towels and disinfected wipes. Pool cleaners showed up on the 3rd day and told us that the pool we had been swimming in for the 2 previous days didn't have a filtering system or pump that worked. And they haven't been out to clean the pool in a month so we were swimming in a unsanitary disgusting pool! We reached out to VRBO and sent in 30 plus pictures and videos of this disgusting property. We also let them know the back doors don't lock so we were staying a property that wasn't safe or secure for our multiple families. Every staff member apologize and said they would never have been able to stay there and the would work to get us refunded. Today marks 6 weeks since we stayed at that property and VRBO contacted us and said they can't give us any type of reimbursement for cleaning supplies or refund for stay due to cleanliness???? Which is absolutely horrible!!! We will be filing legal actions and just submitted all pictures and videos and correspondence from VRBO to the health department! I hope there property get closed down along with VRBO! No body should have to go through this! It's a horrible business practice!"

"Vrbo worst company ever for rental listing's. Worst customer services! They will not help you with any problems you have had with rentals that you rent thru them. We stayed in a property listed on vrbo and this place was a completely disgusting unsanitary property. The house wasn't cleaned before we arrived. We showed up and called the owner of the property telling him it was left disgusting and unsanitary. He responded he was sorry but the he didn't get cleaners out there until the 3 day we were there. So we had to buy cleaning supplies the first day to do all the cleaning ourselves. We had $400 in out of pocket cleaning products including shop vac and mops and paper towels and disinfected wipes. Pool cleaners showed up on the 3rd day and told us that the pool we had been swimming in for the 2 previous days didn't have a filtering system or pump that worked. And they haven't been out to clean the pool in a month so we were swimming in a unsanitary disgusting pool! We reached out to VRBO and sent in 30 plus pictures and videos of this disgusting property. We also let them know the back doors don't lock so we were staying a property that wasn't safe or secure for our multiple families. Every staff member apologize and said they would never have been able to stay there and the would work to get us refunded. Today marks 6 weeks since we stayed at that property and VRBO contacted us and said they can't give us any type of reimbursement for cleaning supplies or refund for stay due to cleanliness???? Which is absolutely horrible!!! We will be filing legal actions and just submitted all pictures and videos and correspondence from VRBO to the health department! I hope there property get closed down along with VRBO! No body should have to go through this! It's a horrible business practice!"

"Vrbo worst company ever for rental listing's. Worst customer services! They will not help you with any problems you have had with rentals that you rent thru them. We stayed in a property listed on vrbo and this place was a completely disgusting unsanitary property. The house wasn't cleaned before we arrived. We showed up and called the owner of the property telling him it was left disgusting and unsanitary. He responded he was sorry but the he didn't get cleaners out there until the 3 day we were there. So we had to buy cleaning supplies the first day to do all the cleaning ourselves. We had $400 in out of pocket cleaning products including shop vac and mops and paper towels and disinfected wipes. Pool cleaners showed up on the 3rd day and told us that the pool we had been swimming in for the 2 previous days didn't have a filtering system or pump that worked. And they haven't been out to clean the pool in a month so we were swimming in a unsanitary disgusting pool! We reached out to VRBO and sent in 30 plus pictures and videos of this disgusting property. We also let them know the back doors don't lock so we were staying a property that wasn't safe or secure for our multiple families. Every staff member apologize and said they would never have been able to stay there and the would work to get us refunded. Today marks 6 weeks since we stayed at that property and VRBO contacted us and said they can't give us any type of reimbursement for cleaning supplies or refund for stay due to cleanliness???? Which is absolutely horrible!!! We will be filing legal actions and just submitted all pictures and videos and correspondence from VRBO to the health department! I hope there property get closed down along with VRBO! No body should have to go through this! It's a horrible business practice!"