“
You can't return bad product ( which is very frequent) and even their "customer service center" is untruthful.
”
posted 2 weeks ago
- Anonymous
“
Terrible product. Consistently getting defective pods from Vuse. Overpriced and their quality is all over the place. Getting any kind of a refund is nightmare with customer service too. Don't buy this garbage, go with their competitors.
”
posted 1 month ago
- Anonymous
“
HORRIBLE CUSTOMER SERVICE.
Bought at a convenience store away from home and it never worked. Contacted customer service and they gave me instructions for sending in copy of receipt and photos, with the understanding that i would be sent some type of coupon to get a replacement.
They never sent anything so I contacted them again and resent the requested info. Once aagin, they never sent me anything.
”
posted 9 months ago
- MT
“
pods are consistently dark/burnt. Customer service is non-existant. going to find something new
”
posted 10 months ago
- Anonymous
“
Customer service don’t do anything! Send coupons and it’s buy 1 get 1, which is stupid!! I will be switching to something else because this has been going on way too long.
”
posted 1 year ago
- Anonymous
“
I had called customer service last year and was told this was a cosmetic problem and to try using them.
”
posted 1 year ago
- Anonymous
“
Purchased a vuse disposable pen, worst item ever and not the advertised 500 puffs more 200.
Taste is week and customer service who expect you to jump through hoops to get a refund.
Surely they must be aware of how bad a product they are selling.
Advertising watchdog should become involved with regards to false advertising this inferior product.
”
posted 1 year ago
- Dennis
“
Rubbish Products and Disgusting Service
I am writing the review to express my deep disappointment with Vuse products and service.
”
posted 1 year ago
- Anonymous
“
Absolutely horrible customer service and if its possible an even worse carrier to deliver their product.
”
posted 1 year ago
- Damon E
“
Their delivery is horrible. They take your money immediately but waiting over three weeks, still not delivered. The same status on the "tracking number" for over a week. Customer service, no help. Lately, 50% of the pods leak. They have leaked in the packaging and received pods that are darker than others. I will have to find another product. They use to be great. Sad.
”
posted 1 year ago
- Anonymous