VUSE Reviews

“ I had a problem with a same-day delivery, which Veronika resolved very quickly. ”

“ My order was lost (delivered, but not to me) I called the helpline & it was sorted the next day, with complimentary next day delivery and a extra set of pods!! Very impressed with Vuse’s customer service. Thank you Veronika!! ”

“ I had a issue with delivery, I had paid for next day delivery and it arrived a day late. Kiran at customer services was so helpful, tracked my package which was due to be delivered the following day. He followed up the next day to make sure I had received it and then refunded my delivery. Great customer service! ”

“ I contacted the customer service team due to a fault with a new epod2 device that I had purchased. Kiran quickly responded, asked me a few questions and issued a postage label for me to return the device, and processed the delivery of a new one, free of charge. I must say, Kiran was quick and efficient, dealt with my query immediately, and never made me wait too long for a response. Thank you Kiran, you're a credit to Vype/Vuse. ”

“ Yodel lost the package and a replacement was sent with next day delivery, arranged by Kiran. Good product too - has stopped me from smoking for a year now. ”

“ Huge thanks to the customer service team! The delivery company screwed up and the team contacted them directly to sort it out and have. my package resent--the delivery co wouldn't help me at all. ”

“ Customer service went above and beyond with assisting me when there was a fault with the delivery service. Help was quick, efficient, insightful, and compassionate. Couldn't recommend them any more highly and the CS representative is a huge asset to the company. ”

“ Product: 5 (epod & epod 2) Customer service: 5 (Emil) Delivery: 5 Website: 2.5 (Not particularly user friendly) ”

“ Excellent customer service - thank you Emil 😊. The product is also very good, I would recommend the tropical mango. Delivery is free and I personally like the choice of subscriptions which drops the price even further. I would definitely recommend Vype/Vuse. ”

“ Excellent customer service - thank you Emil 😊. The product is also very good, I would recommend the tropical mango. Delivery is free and I personally like the choice of subscriptions which drops the price even further. I would definitely recommend Vype/Vuse. ”