“Awful. It's one of the worst products and support I've had. The item I purchased (arms for my chair) arrived damaged and appeared to have been used previously, as the box was stapled shut. I contacted support to return and they not only didn't send the collection company to the right address, they wanted to charge me for that.
Not only did you send me a damaged product, but I was also being charged for a collection that never occurred. Awful!”
Dear Liv, Thank you so much for taking the time to share your feedback regarding your experience with Wagstaff Office Furniture. We truly appreciate your openness in letting us know about the issues you encountered, and we sincerely apologise for the inconvenience caused.
We are deeply sorry to hear that the item you purchased, arrived damaged. We understand how frustrating and disappointing this must have been for you. Our team takes the utmost care in ensuring the quality of our products, and this incident is certainly not reflective of our standards, we have been in touch with our supplier and courier company to ensure this doesn’t happen again.
Additionally, we apologise for the issues with collecting the goods, as the first collection attempt was refused we kindly asked for the second collection to be paid for, as this is a cost we incur by the courier, as the second collection was unsuccessful it is unfair for you to pay this fee. We have waived this fee and a full refund has been processed.
Once again let me apologise for your bad experience.
