“Excellent product I’m very pleased with the quality, and the delivery was quick. The service was excellent and straightforward, making the whole process easy. I would definitely recommend it to others. Thank you!”
Hi Jan,
Thank you so much for your amazing 5-star review! We’re thrilled to hear you’re happy with your product and that the delivery was fast. Our goal is to make things simple and provide top-notch service, so it’s great to know we hit the mark for you.
We can’t wait to help you again in the future!
Best regards,
The Wagstaff Office Furniture Team
“Staff were very helpful and friendly.
My furniture was good value and delivered promptly.
My initial contact via the website form didn't get answered, but a quick phone call and I was up-to-date.
Thanks,
David.”
Hi David,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that our staff provided you with helpful and friendly service. It’s great to know you found good value in your furniture and that it was delivered promptly.
We're sorry about the initial delay in responding to your website form, but we’re glad to hear that your phone call helped get things back on track. Your feedback is valuable, and we appreciate you taking the time to share your experience.
Thanks again for choosing Wagstaff Office Furniture, and we look forward to serving you in the future!
Best,
The Wagstaff Office Furniture Team
“Awful. It's one of the worst products and support I've had. The item I purchased (arms for my chair) arrived damaged and appeared to have been used previously, as the box was stapled shut. I contacted support to return and they not only didn't send the collection company to the right address, they wanted to charge me for that.
Not only did you send me a damaged product, but I was also being charged for a collection that never occurred. Awful!”
Dear Liv, Thank you so much for taking the time to share your feedback regarding your experience with Wagstaff Office Furniture. We truly appreciate your openness in letting us know about the issues you encountered, and we sincerely apologise for the inconvenience caused.
We are deeply sorry to hear that the item you purchased, arrived damaged. We understand how frustrating and disappointing this must have been for you. Our team takes the utmost care in ensuring the quality of our products, and this incident is certainly not reflective of our standards, we have been in touch with our supplier and courier company to ensure this doesn’t happen again.
Additionally, we apologise for the issues with collecting the goods, as the first collection attempt was refused we kindly asked for the second collection to be paid for, as this is a cost we incur by the courier, as the second collection was unsuccessful it is unfair for you to pay this fee. We have waived this fee and a full refund has been processed.
Once again let me apologise for your bad experience.
“The Ciro High back chair is a really comfortable and well built product. I have used this for 3 weeks now and found it to be extremely comfortable. I did take the time to learn about all the features of the chair (which there are quite a few) but I now feell I have this set up perfectly for me”
