Waitrose Reviews

2.6 Rating 622 Reviews
A-
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Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell

A-

Customer Service - Good

81.08%
Industry Average
I have recently started getting a Waitrose delivery ,such a good service driver always very helpful as I'm slightly disabled polite always on time ,and the delivery slots are reasonably priced .A Southsea customer.Thank you.
posted 6 months ago - Anonymous
I had delivery today at 18:00, I think the driver name is Robin but I might be wrong. Anyway the person delivering the groceries was so kind that I am still feeling very thankful for your service!
posted 6 months ago - Anonymous
Amazing service from Paul who delivered in St Neots today. Thank you so much Paul. Sue Phillips
posted 1 year ago - Sue Phillips
Waitrose CATERHAM Surrey . Excellent service on my recent visit . Staff on fresh meat counter confirmed organic products and also advised me that I was entitled to a 20% discount on fresh meat that day. Also free coffee and newspaper.
posted 1 year ago - N
Waitrose deserves 10*s! Last week I had a family get-together of 15 and I had ordered food from Waitrose. When my order didn't arrive I found I'd left it in the basket - disaster! The manager immediately got into action, asked me to email a list of food in the basket and put my order together like for like. She was a complete star. The meal was saved. Thank you Waitrose - that's fantastic customer service.
posted 1 year ago - Angela Hicks
Much worse service from Sainsbury's with a similar order.
posted 1 year ago - JM
Second to none on quality and customer service.
posted 1 year ago - Al C
No problems with deliveries. If an item is not available it's substituted, you are always informed. Polite delivery drivers, really good service, highly recommended.
posted 1 year ago - Heather Savage
Full marks for excellent customer service.
posted 1 year ago - Alaister Munn
Super service and advice from Nick in the wine department of Waitrose aylesbury. This guy is a true asset to the store. Hope his expertise is not ignored
posted 2 years ago - jacqueline mueller