Waitrose Reviews

“ The customer service at Waitrose, Comely Bank Branch, Edinburgh, is dire. ”

“ For organisations that trade so heavily on trust, service, and integrity, the apparent lack of oversight and engagement at a senior level is difficult to understand. ”

“ Things can go wrong, everyone expects that. Waitrose customer service used to be second to none sorting out problems. Now it's impossible to find someone who is even vaguely interested and never bother to get back to you. Gone from the best to by far the worst in a very short time. ”

“ Waiting an age again in Waitrose Swaffham, they should open all the tills on a Friday this close to Christmas, they have opened more self service tills of late, I know they have this in common with other supermarkets, the same with the temperature it’s always cold, I suppose they don’t want us browsing, at least I wasn’t tempted to buy overpriced luxury items, hurried back to my warm car. ”

“ I contacted customer services and, needless to say, they were useless. ”

“ I had a rather disappointing experience with my Waitrose Christmas food order a couple of years ago — several items were missing and the staff didn’t seem particularly bothered. Despite that, I decided to give them another chance this year and planned to order some desserts. However, despite it being only the 13th of October, the desserts are already sold out! Considering these are made-to-order items, that’s quite ridiculous. I tried reaching out to customer service for some clarity, but, frankly, they seemed even less informed than I was ”

“ After several calls to customer service, they couldn't guarantee when or if the sandwiches would arrive, and they were unable to get any clear answers from their delivery team. ”

“ For the second time in a few months they cancelled delivery. Customer service is awful. not recommending this store ”

“ So I call the help line (which sounds like an outsourced service in a different country) where I’m on hold for 10mins whilst she tracks my order. ”

“ At the end of a hardworking week the last thing I need is for me and my trolly load of shopping to be met with only small areas of self service check outs with no room for trollies let alone adequate packing area which do not allow ease for packing a trolly, Unhelpful? Surley staff and having to put up with calling for and waiting for the one unhelpful assistant when products wont scan. ”