Waitrose Reviews

“ Waiting an age again in Waitrose Swaffham, they should open all the tills on a Friday this close to Christmas, they have opened more self service tills of late, I know they have this in common with other supermarkets, the same with the temperature it’s always cold, I suppose they don’t want us browsing, at least I wasn’t tempted to buy overpriced luxury items, hurried back to my warm car. ”

“ I contacted customer services and, needless to say, they were useless. ”

“ I had a rather disappointing experience with my Waitrose Christmas food order a couple of years ago — several items were missing and the staff didn’t seem particularly bothered. Despite that, I decided to give them another chance this year and planned to order some desserts. However, despite it being only the 13th of October, the desserts are already sold out! Considering these are made-to-order items, that’s quite ridiculous. I tried reaching out to customer service for some clarity, but, frankly, they seemed even less informed than I was ”

“ After several calls to customer service, they couldn't guarantee when or if the sandwiches would arrive, and they were unable to get any clear answers from their delivery team. ”

“ For the second time in a few months they cancelled delivery. Customer service is awful. not recommending this store ”

“ So I call the help line (which sounds like an outsourced service in a different country) where I’m on hold for 10mins whilst she tracks my order. ”

“ At the end of a hardworking week the last thing I need is for me and my trolly load of shopping to be met with only small areas of self service check outs with no room for trollies let alone adequate packing area which do not allow ease for packing a trolly, Unhelpful? Surley staff and having to put up with calling for and waiting for the one unhelpful assistant when products wont scan. ”

“ I tried to call Waitrose customer service on the 0800 number and they spoke to me then left me holding for a while and hung up on me what great customer service. ”

“ Last 4 home deliveries products contained numerous items with 2&1 day use by dates !!!! This last one had 13 of the 24 items with 3,2&1 days use by dates - each time it’s just a refund for those items and no consideration for the inconvenience of having to have someone go out to buy those products again for me(am recuperating at home after big op) John Lewis/Waitrose your customer service is appalling !! ”

“ Bearing in mind the prices Waitrose charge we expect proper customer service. ”