Wallart-Direct Reviews

Name: Wallart-Direct
Rating: 4.70

4.7 Rating 4,386 Reviews

95 %

of reviewers recommend Wallart-Direct

4.7

Based on 4,386 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Wallart-Direct:

UK Based Supplier Of Wall Art , Canvas Prints , Wall Stickers , Wall Murals , Art Prints , And Wallpapers

Visit Website

Phone:

03333 660 185

Email:

sales@wallart-direct.co.uk

Location:

DOMSEY FARM, Colchester
Feering

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Wallart-Direct 5 star review on 30th July 2024

Carlos Alexandre Dotta Da Silva

Wallart-Direct 5 star review on 13th July 2024

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Three weeks in and picture still hasn’t been delivered and tracking doesn’t work. Received an email two days ago to say it had just been posted but still no sign of it so pretty poor really!”

Helpful Report

Posted 2 years ago

“Ordered pictures 2 weeks ago - no communication, no one answers emails and phone calls!?”

Helpful Report

Posted 2 years ago

“The order I placed with Wallart was seriously let down by the delivery. The picture purchased was good quality and well framed, but the delivery was terrible. The delivery didn't come to our house, instead it was left (in the rain) in an alleyway at another house. It was only by chance that we found it. We did contact the delivery company (DX Delivery) who simply responded by saying contact the seller! Not helpful at all. Given this response we took it upon ourselves to look for the picture at other houses and fortunately found it. In the circumstances, although the artwork was very good, we cannot recommend Wallart whilst they use this delivery company.”

Helpful Report

Posted 2 years ago

“Send me out a dirty canvas with a smudge mark on the front and dirt down the side. Offered a refund then stopped responding beware. STILL AWAITING A REPLY TO MY EMAILS IF SOMEONE COULD RESPOND. Pictures of faulty goods were attached and shown to the company within the hour of arrival.”

Helpful Report

Posted 2 years ago

“Unfortunately I have not received the order, still waiting for delivery.”

Helpful Report

Posted 2 years ago

“Orderd via Amazon and item never arrived, no response to my request for refund, beware”

Helpful Report

Posted 2 years ago

“Lovely print Terrible overpriced frames”

Helpful Report

Posted 2 years ago

“Order took almost a week to arrive; delivered to the wrong house and, packaging and picture damaged beyond repair. Couldn't face sending it back using their abysmal courier so just won't use Wallart-Direct ever again.”

Helpful Report

Posted 2 years ago

“Cheap and cheerful. What looked good on the website didn't translate in the flesh. I spent over £100 on 3 pics with cheap frames that took an age to get to the courier. I feel duped and embarrassed.”

Helpful Report

Posted 3 years ago

“I cannot review this item as I have not received it. It hadn’t even been dispatched after 2 weeks. I keep getting told it’s out for courier the day I message but no. Courier has still not received my order. I am going to request refund tomorrow”

Helpful Report

Posted 3 years ago

“Pixelated print. Waste of money”

Helpful Report

Posted 3 years ago

“Terrible quality - picture warped after 7 days on wall and company have not responded to emails requesting replacement or refund”

Helpful Report

Posted 3 years ago

“I am still waiting months later for my pictures despite numerous emails and telephone calls that are never answered”

Helpful Report

Posted 3 years ago

“Lowly spammer, how could they survive in 2023???”

Helpful Report

Posted 3 years ago

“Delivery was damaged. No response to emails or voicemails”

Helpful Report

Posted 3 years ago

“Ordered a panoramic acrylic picture with a metal standoff, only to be told they don't supply that any more and now use metal clips. I emailed them back to cancel the order. No reply from them even after two further e mails. Credit card has been charged and I'm now told it's being shipped. I'm sure I'll have to battle it out in the courts so beware future buyers they'll take your money even after you cancel the order.”

Helpful Report

Posted 3 years ago

“Order not dispatched - says 1-2 days but has been a week and no updates. No response to chat, email or phone customer support.”

Helpful Report

Posted 3 years ago

“First order, everything went as it should of. I was so pleased so I placed another order. Delivery was sent and I'd missed it, so I'd rearranged delivery for the following Monday, only x1 pictures turned up missing x3 pictures. Finally after speaking to someone at wallart they confirmed x4 pictures where sent providing a photo showing x2 boxes, however this picture was from the first failed delivery from outside my apartment block which I explained if they spoke to delivery company the second successful delivery would show x1 box outside my apartment door. After sending this to them in am email I still have received no call or email back, I've now tried to call them over a dozen times and I'm not sure what more I can doo!!! Keilturner123@gmail.com”

Helpful Report

Posted 3 years ago

“I ordered a larger framed print and when it arrived the image was badly stretched. I contacted the sales team who were very slow to communicate and unhelpful when they did, suggesting I order a smaller image…. No apology or solution to the disappointing picture I’d been sent. I really would not recommend using this company. Please read the returns policy, you are expected to pay postage.”

Helpful Report

Posted 3 years ago

“I think this operation is run by a China-based platform looking at the replies . . . It seems that the feedback ranges from 1 star to 5 . . which is an anomaly and are probably written by crowd-paid script writers - dime a dozen in China having worked there on quality-control. Think I will steer clear of this company”

Helpful Report

Posted 3 years ago

Wallart-Direct is rated 4.7 based on 4,386 reviews