Wallart-Direct Reviews

Name: Wallart-Direct
Rating: 4.70

4.7 Rating 4,386 Reviews

95 %

of reviewers recommend Wallart-Direct

4.7

Based on 4,386 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Wallart-Direct:

UK Based Supplier Of Wall Art , Canvas Prints , Wall Stickers , Wall Murals , Art Prints , And Wallpapers

Visit Website

Phone:

03333 660 185

Email:

sales@wallart-direct.co.uk

Location:

DOMSEY FARM, Colchester
Feering

Write Your review

Tell us how Wallart-Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wallart-Direct 5 star review on 30th July 2024

Carlos Alexandre Dotta Da Silva

Wallart-Direct 5 star review on 13th July 2024

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After struggling with delays and poor communication elsewhere, I decided to work with this team, and it was the right decision. They were professional, organized, and transparent from the start, taking the time to understand my situation and explain every step clearly. What impressed me most was their consistent communication and commitment to delivering results. They kept me updated throughout the process, responded promptly, and followed through on everything they promised. If you're looking for a team that's reliable, knowledgeable, and focused on getting things done, I would confidently recommend them.”

Wallart-Direct 1 star review on 21st July 2026

Helpful Report

Posted 6 days ago

“The team at ResQprofirm displayed outstanding professionalism and support throughout the process. Their expertise and dedication made a significant difference, resulting in a smooth experience and a successful outcome.”

Wallart-Direct 1 star review on 29th June 2026

Helpful Report

Posted 4 weeks ago

“A plastic frame for a £129 purchase. I feel ripped off.”

Helpful Report

Posted 1 month ago

“DO NOT WASTE YOUR MONEY WITH THIS COMPANY! After ordering a red/burgundy picture with them which says delivery would be within 2 days, my order took 3 weeks to come, I put this down to the Christmas period. When it arrived it was nowhere near the original photo. I emailed the same day and had a response from someone called 'Ash' who said he will retry and get a new one to me. After 2 months of emails and calls I have had no further response.”

Helpful Report

Posted 3 months ago

“Saw some artwork I thought would work great but wanted two and these to be slightly different, emailed and had an Ashley reply to say - "Hi Demi, I can certainly make the Red Abstract Strokes Canvas Art pieces slightly different for you! This will ensure they work together as a coordinated set for your space. Best regards, Ashley" Confident, I place my order the same day and reply to Ashley. This was 24th January. Since then I have emailed 4 times, no reply. Tried calling multiple times, across multiple different days, to nothing but 'User busy'. Tried clicking online chat... there is no online chat. Just asked for a full refund as it's been well over a month now. So so so disappointed. Avoid at all costs.”

Helpful Report

Posted 4 months ago

“Items still not received. Multiple emails sent with no reply.”

Helpful Report

Posted 6 months ago

“Absolutely dreadful. I don’t think the company is legitimate. Ordered at the end of November and despite several emails and constantly trying to call (number always busy) I am still without my order and with no idea of when or if I will receive it and yet they have my money. Do not use this company!!!”

Helpful Report

Posted 7 months ago

“Absolutely horrendous experience with this company. Very quick to take payment then zero communication since, ordered print weeks ago and still no sign. Emailed several times and was completely ignored.”

Helpful Report

Posted 7 months ago

“Avoid at all costs Ordered on 19th November , waited for 7 working days and contacted them as nothing delivered. Contacted them again via website - nothing. 2 more attempts via their email address - still nothing . 3 weeks after ordering I raised a case with PayPal who refunded me immediately. AVOID this company - list numerous benefits and deliver nothing. Even have the nerve to quote that they can be contacted via live chat or phone. No number listed and certainly no Live chat ever.”

Helpful Report

Posted 7 months ago

“I would give zero stars if possible. This company is a nightmare. Zero communication. Not answering phones, emails or messages. I ordered on the 19th of September, was given a tracking number with Evri stating that it was on way…. Nothing since, no updates, Evri haven’t received item. so wish I had read the reviews 1st before ordering.”

Helpful Report

Posted 9 months ago

“I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“I am deeply disappointed with my recent experience with WallArtDirect. I placed an order for a mirror (Order #12909-WAD), and despite multiple assurances regarding its dispatch, it has not been delivered nor have I received satisfactory updates on its status. On January 31st, I inquired about the estimated time of arrival of my order, and I was told it would be dispatched by Monday. Not seeing any progress by February 4th, I contacted them again, only to receive another vague promise of dispatch "by tomorrow." This pattern of delayed responses and lack of definitive information is not only frustrating but also unacceptable for any customer expecting a straightforward online shopping experience. The lack of proactive communication and failure to meet their own delivery commitments reflects poorly on WallArtDirect's customer service. As a customer, I was left in the dark, having to constantly reach out for updates with no concrete information being provided. This experience has seriously undermined my trust in WallArtDirect, and I am compelled to advise potential customers to consider other more reliable options. I expect a prompt resolution to my current order and hope that WallArtDirect will take immediate steps to improve their communication and delivery processes.”

Helpful Report

Posted 1 year ago

“Delivery took almost a full month. Two-thirds of the order was missing, and what was delivered was very damaged. The quality is also genuinely terrible.”

Helpful Report

Posted 1 year ago

“Ordered a canvas print and got delivered with a thin layer of bubble wrap and when opened the print was badly dented. Contacted sales and sent pictures they said it was an error with there delivery company and would be sorted. 2nd print sent and guess what exactly the same as the 1st poor packaging and dented.”

Helpful Report

Posted 1 year ago

“Ordered two prints £200 on 2nd September, been in touch with Steve on numerous occasions who assured me they would be with by 22nd September, now its 1st October, I tried emailing, not responding, tried calling no one picks up the phone, not too sure they they are in business any more!!”

Helpful Report

Posted 1 year ago

“I still have not received my order, due on 12th July. Despite emails i have had no reply from your company. I therefore wish to cancel my order and request a refund as soon as possible. I am very disappointef.”

Helpful Report

Posted 2 years ago

“VERY POOR CUSTOMER SERVICE, HAD DAMAGED ITEM WHICH TOOK AGES TO SORT OUT. WHEN REPLACEMENT ARRIVED BOX BADLY DAMAGED AGAIN BUT CANVAS OK. WHEN I TRIED TO GET YOU TO COLLECT DAMAGED ITEM I HAD TO SEND HALF A DOZEN EMAILS BEFORE I GOT A RESPONSE AND THEN TO BE TOLD TO DISPOSE OF THE ITEM MYSELF! THIS WAS A BIG CANVAS WHICH YOU SHOULD HAVE COLLECTED FOR DISPOSAL NOT LEFT FOR ME TO DO. UNHAPPY CUSTOMER UNLIKELY TO USE YOU AGAIN ALTHOUGH I NEED MORE WALL ART.”

Helpful Report

Posted 2 years ago

“HAVE NOT RECEIVED ORDER YET!!!”

Helpful Report

Posted 2 years ago

“The Venice picture I bought is absolute rubbish”

Helpful Report

Posted 2 years ago

Wallart-Direct is rated 4.7 based on 4,386 reviews