“I’m a new patient at warren lane surgery and had to use them a few times. Outstanding service, always got an appt and the doctors have never pushed you to finish your consultation. Receptionist lovely! I’m so happy they are my doctors. You don’t realise just how good they are unless you’ve been somewhere else.”
“I woke up early enough to make sure I make a call to the surgery as soon as they open at 8am. I got in and spoke to someone about getting an appointment about a problem I have, instead they referred me to go see another GP who I’m not referred to in a time I couldn’t get there fast enough, so instead they told me that they will get a pharmacist to call me later, once again a pharmacy not near my house and that I’m referred to, when I told them I can’t make it there they told me to finally pop into my referred pharmacy so I did, to be then told to go to the gp, got there to be told that the pharmacist should have given me a referral note so I went BACK to the pharmacy, got the note back to the doctors only for them to tell me I have an appointment for Friday. SO much running around and waisting time when I could have been given the appointment over phone as I was expecting and should have been given when I originally called at 8 in the morning. By the time this was all sorted it was well around 11:30 it’s just ridiculous!”
“Still waiting for Gary Mitchell to be sacked as opposed to being protected after "accidently" kicking me in the medical store room, quickly protected by James Longmore who I felt was very good at allegedly intimidating me ensuring that I would not feel safe in returning whilst a record for common assault has been recorded on police record along with the Leicestershire Police Force diagnosis which states I am delusional.”
“My daughter it’s with sticki eyes from two months ago! I called on 20 of December again for an appointment and they send me in the pharmacy and asked me photo of her eyes (she is with down sindrome)and the pharmacist only told me to go to pik up the eye drops without to see her,she had the same drops two months ago without results?Please a doctor to see her 😢”
“A professional practice with Doctors that really care. As a family we are very satisfied with the excellent service from the Doctors at this surgery. They are not clock watching, they actually care and go that extra mile. Thank you !”
“Recently moved out of area after 42 years with this practice.
Informed the practice that we had changed our address. (Only 7 mins by car) We were given 30 days to find a new GP. We were concerned about our 2nd COVID vaccine which was due in April but were informed that it would not be a problem as the 2nd jab was given at the same practice as the 1st. I made sure that they had our new phone Number. As the 2nd was now overdue I contacted Warren Lane and was told we were no longer with this Surgery and should contact our new GP. NOT GOOD CUSTOMER SERVICE”
“Quite possibly the worst doctors in the Uk. Everything that is wrong with the Nhs is condensed in to the surgery. You never see the same doctor twice. Locums only.”
