Watersports Warehouse Reviews

Name: Watersports Warehouse
Address: 17A Unity Road, Lowmoor Business Park,, Kirkby-In-Ashfield, Nottingham, Nottinghamshire
Rating: 4.92

4.9 Rating 4,702 Reviews

99 %

of reviewers recommend Watersports Warehouse

4.9

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01736751066

Email:

team@undersea.co.uk

Location:

17A Unity Road, Lowmoor Business Park,,
Kirkby-In-Ashfield,
Nottingham
Nottinghamshire
NG17 7LE

Write Your review

Tell us how Watersports Warehouse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Watersports Warehouse 5 star review on 8th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so pleased with the service from this Company. My New Life Jacket was wrapped very well, and delivered on time.”

Helpful Report

Posted 3 years ago

“Fast delivery, good quality item. Great thanks.”

Helpful Report

Posted 3 years ago

“All was grand”

Helpful Report

Posted 3 years ago

“Friendly telephone assistance, very prompt delivery service.”

Helpful Report

Posted 3 years ago

“Amazing socks! has kept my feet toastie warm even sea swimming through winter! Helpful with sizing etc when contacted too”

Helpful Report

Posted 3 years ago

“Speedy service, great gloves, they do come up very small. I went for a medium, the gloves fit a treat, they are rather tight round the wrist, once in water though they will feel more comfortable. Will buy from Watersports again.”

Helpful Report

Posted 3 years ago

“Great service and great product.”

Helpful Report

Posted 3 years ago

“Really sorry because I usually don't post negative feedback and the initial service from WW was actually very good. The things I ordered arrived the next day, which I hadn't expected. Unfortunately, the dive boots were not the correct size because the size guidance on the website is a tad misleading. For this Mares product, the US and EU sizes are on the factory label and the UK sizes are on a sticky label that is added at some later stage. The UK sizes, however, are wrong and so I ended up with boots a size too small (US 5 instead of UK 5). I did point this out by email with a photo, so that WW could amend their website to avoid another customer having the same problem. I received no acknowledgement at all to this message, which was disappointing as I was only trying to be helpful. I had also hoped that since it was WW's mistake that they might consider refunding me the postage to send the boots back (not their usual practice, I accept). They'd been by far the most expensive of the 3 items I bought, so having to pay an extra £3.20 made the two items I kept significantly more expensive than they should have been. Sadly, WW did not agree :-(.”

Watersports Warehouse 2 star review on 10th March 2022

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear you were not happy. Mares are an international company using the same packaging in different countries. As you can see on your image on the left hand side it clearly states UK5 which is the correct sizing for the product inside the bag. The product label provides SKU information/bar code etc and indicates that they are UK size 5. Having sold Mares products for over 25 years we can confirm the sizing has always been the same. We have minimal returns on the boots due to sizing but the fit can vary within different manufacturers, I have varying sized shoes at home between sizes 8 and 9 depending on the brand. It is also important to note that wetsuit boots should be a much tighter fit than a normal shoe so that the amount of water entering the shoe is restricted.

Posted 3 years ago

“Excellent and speedy service. Mask with prescription lenses looks good. Haven't had the opportunity to try it out yet”

Helpful Report

Posted 3 years ago

“Service was prompt and you did what you stated on your site. Bob Lewis”

Helpful Report

Posted 3 years ago

“Delighted to receive my order so quickly and efficiently. Thank you”

Helpful Report

Posted 3 years ago

“Super quick delivery”

Helpful Report

Posted 3 years ago

“My gloves were delivered quickly and they are just great, really kept my hands from freezing”

Helpful Report

Posted 3 years ago

“Ordered fins but unfortunately they were not a good fit, I phoned and the staff were so helpful advising which fins might be suitable for me. I returned to the store and tried some fins on. Nothing was too much trouble. Will definitely shop here again.”

Helpful Report

Posted 3 years ago

“This was the only supplier I could find to supply the correct replacement straps for my fins. They arrived promptly. They were a bit more expensive than i had hoped.”

Helpful Report

Posted 3 years ago

“Efficient, informative and delivered on time”

Helpful Report

Posted 3 years ago

“product arrived safely before scheduled”

Helpful Report

Posted 3 years ago

“Quick delivery, quality products, decent price”

Helpful Report

Posted 3 years ago

“Great product - delivered on time”

Helpful Report

Posted 3 years ago

“Very pleased with product. Website easy to use. Arrived quicker than expected with good updates. Fair price.”

Helpful Report

Posted 3 years ago

Watersports Warehouse is rated 4.9 based on 4,702 reviews