Watersports Warehouse Reviews

Name: Watersports Warehouse
Address: 17A Unity Road, Lowmoor Business Park,, Kirkby-In-Ashfield, Nottingham, Nottinghamshire
Rating: 4.92

4.9 Rating 4,702 Reviews

99 %

of reviewers recommend Watersports Warehouse

4.9

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01736751066

Email:

team@undersea.co.uk

Location:

17A Unity Road, Lowmoor Business Park,,
Kirkby-In-Ashfield,
Nottingham
Nottinghamshire
NG17 7LE

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Watersports Warehouse 5 star review on 8th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good selection of products available at good prices. Service was great and everything arrived before I was expecting. Go back to them again.”

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Posted 1 year ago

“thanks for the quick delivery and good packaging”

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Posted 1 year ago

“Excellent service. Exchanged wetsuit without delay. Highly recommend 😊”

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Posted 1 year ago

“Great product (Aquasure+FD), prompt delivery, regular order tracking emails. I use it for repairing neoprene wellies!”

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Posted 1 year ago

“On time and well packaged 👍”

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Posted 1 year ago

“I spoke with a member of the team, Julie, on the phone and she was immensely helpful, patient and knowledgeable. I was able to choose appropriate and good quality snorkelling gear for my family and me for an upcoming watersports based holiday. Ordering was super easy and delivery extremely prompt with lots of updates. Thanks Watersports Warehouse!”

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Posted 1 year ago

“Great service, fast delivery.”

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Posted 1 year ago

“Works well with Dive Computer and phone App. Now can keep log of all dives😃👍”

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Posted 1 year ago

“The Aquashere children’s goggles were very high quality and delivered in super quick time. Easy transaction.”

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Posted 1 year ago

“Super fast despatch.”

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Posted 1 year ago

“Very easy, very happy.”

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Posted 1 year ago

“Easy ordering, prompt delivery. Very pleased with my purchase and got lots of compliments wearing it!”

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Posted 1 year ago

“Really good value for money and arrived quickly - would deffo use again”

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Posted 1 year ago

“One to avoid. I had to return an item, the company refused to send a returns label instead opting to send out an aggressive email containing a long list of conditions for the return. After 5 days of them receiving the package (I paid to track it) I got in touch. They sent me an equally aggressive email advising they had received the package but needed 14 working days to review it and action it! It’s been 3 weeks and they still owe me £70. Please done use this company.”

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Posted 1 year ago

Thank you for your review of our service, whilst we try our hardest to do the best we can, unfortunately we can't always please everybody all the time. After you received your order you sent us an email at 19:51 on Thursday 19th to ask for a returns label. Whilst we provide free delivery we are unable to meet the cost of free returns, so we sent you our standard returns email at 10:25 on the Friday morning, essentially repeating the information sent with your order, by no means can this be described as aggressive, the email begins with the paragraph... "Hi There - Thank you for getting in touch and thank you again for your order. Please read the further details/guidance below and also refer to the returns info paperwork enclosed with your order but if you would like any advice or help please do not hesitate to ask." We received your return on the 23rd. of April, and, in accordance with our returns information, completed the returns process at our end within the '10-14 Days' we state on our website, admittedly on this occasion this was stretched to the limit due to unforseen circumstances. The time it takes for credit card companies to return the funds to your account is outside of our hands but we have been told to quote the 'worst case scenario' of 10 days, though it can be a lot less with some card companies. For clarity, you say in your review that it's been 3 weeks since we received your return, it is actually 2 weeks today, 23rd April to 7th May. Mike George, Managing Director.

Posted 1 year ago

“Great service!!”

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Posted 1 year ago

“Good competitive pricing, great packaging, timely delivery & clear return policy (where needed).”

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Posted 1 year ago

“Very easy to order some new googles, arrived quickly, and they are great. Would definitely use again.”

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Posted 1 year ago

“Very good, fast delivery and good value”

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Posted 1 year ago

“Brilliant items, great quality and super fast delivery as standard! Many thanks!”

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Posted 1 year ago

“Excellent service and recommendations.”

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Posted 1 year ago

Watersports Warehouse is rated 4.9 based on 4,702 reviews