“Happy with the look and of course the concept of the Wave case - my only slight criticism would be that the smalll top left button is less responsive than on the ‘Apple case.”
“(International purchase: 2 phone cases )
Delivery:
Product arrived in a little more than 2 weeks, tracking was not available so was not able to estimate time for package to arrive.
Packaging:
Packaging was more to the simple side (which is good for being as ecofriendly as possible) , would have preferred if the 2 cases were protected slightly better. The iphone 13 was kinda stuffed inside the iphone 15 prox max and the pro max case kinda blugged a bit.
However been using the cases for more than a week and cases are great! :)”
“Case arrived very quickly and is great. My previous Wave case looked good the whole life of the phone it protected (including a couple of drops) and this one seems to be just as good”
“I've just bought a phone case from Wave as I wanted to support an ethical company. The phone case is fantastic quality and excellent value for money. It also arrived when it said it would.”
“Really pleased with my new iPhone Air case in yellow! It looks good, fits well and feels comfortable, plus eco-friendly. I had a lot of positive comments in the Apple Store with people asking where it came from, so naturally told them :)”
“Phone case is nice and high quality, but international shipping to Germany incurred 1EUR customs plus 7.50EUR handling fee. I'm sure Wave could find a way to make shipping within the EU work without causing additional charges.
Edit: Wave meanwhile gave me a refund covering the custom charges. I hadn't asked / expected them to, so this was a pleasant surprise. 5/5 for outstanding customer service!”
“Love the case. Sustainability is a top priority. It's a beautiful color and has a great feel. Not bulky. As older phone that is still functioning well, I was pleased to find a sustainable option available for it.”
“Wave's customer service is absolutely cracking: I accidentally ordered the wrong case, and within a day they had gotten back to me to arrange return and replacement. They were friendly, patient and really helpful. I wouldn't hesitate to recommend them to anyone looking for a great quality product with great customer satisfaction.”
“I received my wave case cover promptly but on seeing the item I was not impressed and changed my mind. I emailed wave case advising them I intend to return the item, but to date I have not received a reply. the 72 hour reply time is untrue in my case. In the meantime I returned the case to you and as yet have not had the charge refunded to my account.
Not happy with this service and would not recommend this comapny should I be asked.
Since my earlier review I have been contacted by Ross and he has apologized for any inconvenience I was caused and a refund will be made ASAP. I was pleased to receive his apology and am happy to revise my review to a good experience overall.”
English
