“The support team really went the extra mile to dive deep into my issue. They didn’t just rush to offer solutions but took the time to understand the full scope of what I was dealing with. Their patience and attention to detail stood out, and it was clear they were focused on finding a solution that would work in the long run, not just a quick patch. It was refreshing to see that level of care.”
“The support team really went the extra mile to dive deep into my issue. They didn’t just rush to offer solutions but took the time to understand the full scope of what I was dealing with. Their patience and attention to detail stood out, and it was clear they were focused on finding a solution that would work in the long run, not just a quick patch. It was refreshing to see that level of care.”
“Extremely disappointed with Wealthsimple’s customer support. I called three separate times regarding a serious issue of not being able to access my own money and each time, the agent hung up on me without resolving anything. No callbacks, no escalation, just complete disregard. This is not how you treat clients, especially when it involves their finances. I expected better from a company that handles people’s investments. Still waiting on someone to take this seriously. Would not recommend based on this experience alone.”
