“Investing SEK 400,000 in a high-return scheme turned out to be a nightmare. I discovered Doris Ashley through a Google search and decided to contact them. Their forensic team was thorough and professional, tracing the funds and providing detailed reports.
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“In January I was sent a series of emails from Webull stating that if I deposited $100 or more into my account, and maintained my funds for a period of 30 days, I would receive $200 worth of AAPL. After the 3rd email, I finally relented and clicked the link which immediately directs you to download their app, which I did. I completed the application, deposited my $100 and waited.
After 30 days, there was no deposit of shares and no change to my account. I reached out to customer service to ask when I would receive my shares only to be advised that their Webull Australia subsidiary does not honour these promotions as they come from their US based parent company.
After advising Webull that the emails sent from the US parent company direct people to use the very same app used by the Australian company, and there is no clears communication explaining the difference, I was advised that my “case will be escalated to the related team, and we will get back to you as soon as possible”, however they have not bothered to get back to me.
Despite being shocked at how poorly trained their customer service is to respond to these issues, this situation is the grounds for legal complaint that I will be lodging with the Australian Financial Ombudsman and Consumer Affairs.
Be warned, if you have joined Webull from advertising you have received via email or social media, it is highly likely that they will happily furnish their account with your money, earning high rates of interest along the way and you will likely end up with nothing for your efforts.”
