WeRchristmas Reviews

“ Customer service good returns portal no so good ”

“ The returns policy is equally disappointing. ”

“ Very disappointed with the tree - would have been lovely if the top half of lights worked. Customer service slow to respond to faulty item. Several emails sent informing them of fault and picture and video sent in as requested. Got fed up with waiting for replacement so asked for a refund and still waiting for a returns label to be emailed to me. You can’t speak to a person either - all communication is by email etc. ”

“ Item arrived faulty & I found it really difficult to gain a returns label ”

“ They make the returns process almost impossible so that people just don’t and they score for the money. ”

“ Online returns process non functional (many other customers report the same problem) and the Customer service team more interested in shuffling problem tickets around than actually helping resolve the issue. ”

“ Very disappointed, ordered two light sitting reindeer one of which was damaged and quite clearly had been returned by a previous customer ( no plastic cover on plug, packed upside down and tied with ribbon ) had to wait to be sent a returns label and am still awaiting a week later for confirmation of returned item. No correspondence regarding replacement or refund. ”

“ Summary - poor quality product, disappointing to have received a totally wrong order and returns chaos. ”

“ Lovely lights but one didn't work on one set. Returns system is terrible. Put me off but8ng anything again ”

“ Extremely disappointed with the returns policy on large items. ”